iTunes 10.1.1 update causing crashes instead of fixing them
Some users are reporting that updating to iTunes 10.1.1, which is supposed to resolve issues that could cause it to crash, causes iTunes to crash, leaving them unable to open the application.
Apple released a minor update to its iTunes software on Wednesday, ostensibly resolving issues that could cause iTunes to unexpectedly quit.
However, several AppleInsider readers have reported that, after installing the update, iTunes immediately crashes upon opening, rendering the program unusable.
Users have also reported the issue on the Apple Support discussion forums. In one thread, users detail their problems with iTunes crashing upon opening and failing to load after upgrading to iTunes 10.1.1.
Some users report receiving the following Problem Report: "iTunes cannot be opened because of a problem. Check with the developer to make sure iTunes works with this version of Mac OS X. You may need to install any available updates for the application and Mac OS X."
Several posters were able to resolve the crashing issue by downloading iTunes directly from Apple's website instead of through Software Update, and then overwriting the previously updated software.
Another issue users are reporting is being unable to download and install the iTunes update through Software Update. According to forum user Gioker, Software Update displays an error message stating, "The update iTunes can't be saved - a networking error has occurred. Cannot open file (-3001) Make sure you can connect to the internet and try again," despite being connected to the internet. Apple's standalone iTunes installer appears to run without any problems.
Apple's previous update, iTunes 10.1, was released in November, adding support for iOS 4.2 and AirPlay functionality with the Apple TV.
Apple released a minor update to its iTunes software on Wednesday, ostensibly resolving issues that could cause iTunes to unexpectedly quit.
However, several AppleInsider readers have reported that, after installing the update, iTunes immediately crashes upon opening, rendering the program unusable.
Users have also reported the issue on the Apple Support discussion forums. In one thread, users detail their problems with iTunes crashing upon opening and failing to load after upgrading to iTunes 10.1.1.
Some users report receiving the following Problem Report: "iTunes cannot be opened because of a problem. Check with the developer to make sure iTunes works with this version of Mac OS X. You may need to install any available updates for the application and Mac OS X."
Several posters were able to resolve the crashing issue by downloading iTunes directly from Apple's website instead of through Software Update, and then overwriting the previously updated software.
Another issue users are reporting is being unable to download and install the iTunes update through Software Update. According to forum user Gioker, Software Update displays an error message stating, "The update iTunes can't be saved - a networking error has occurred. Cannot open file (-3001) Make sure you can connect to the internet and try again," despite being connected to the internet. Apple's standalone iTunes installer appears to run without any problems.
Apple's previous update, iTunes 10.1, was released in November, adding support for iOS 4.2 and AirPlay functionality with the Apple TV.
Comments
It's working fine on my 8-y.o. PPC!
It works just great on my 2007 Mac Mini.
Both about one model back.
My Apple TV updated too, is was showing @ 640x480, which cut off half the view on my Hitachi 55" Plasma with DVI input, now it's at 1024 x 768 and I can see all the menus.
I guess it's time to take a wait-and-see approach before I update my i7 iMac. That's quite unusual for Apple.
Worked fine on my i5 iMac (early 2010).
No problems at work on my '08 iMac. Downloaded the update from Apple's website, not from Software Updater, btw.
No problems the MacBook specified in my signature running OS X 10.6.5. Downloaded the update from Apple's website, not from Software Updater, btw.
It crashed on my late 2009 MBP. I just trashed iTunes and then reinstalled a fresh copy and it works fine. It even fixed that annoying message of allowing incoming connection that popped up ever since version 10 came out. Reinstalling took all of two minutes. Minor annoyance at best.
I think the install package is docked up on auto-update.
It didn't completely install on one of my macs unless I used the full copy.
I also noticed a 20 mb size difference between the Software Update version and the download, which is a first for iTunes as far as I can recall.
Seems like inaccurate and irresponsible AI reporting.
Irresponsible, yes. Inaccurate, probably not, as the facts are facts. Updating to iTunes 10.1.1 is leading to crashes for some people, but what's missing is that the crashing may not be a result of iTunes, but rather the update process. Apple's update servers may be getting slammed and crippling under the load.