Quicktime stopped working

jupiteronejupiterone
Posted:
in Genius Bar edited January 2014
A couple of weeks ago I tried to play one of my old videos (an MP4) off my hard drive and a pop-up came up and told me I needed to install Quicktime 7 to work. So I clicked on the install button and it seemed to download something but I don't remember going through any installation.



Since then, I can't seem to play embedded Quicktime movies. For instance, this AppleInsider article seems to have a video, but all I see is the Quicktime logo with a question mark over it. I can still play those videos on my hard drive, but embedded ones don't seem to play now.



In Spotlight, when I search "Quicktime" it shows both QuickTime Player and QuickTime Player 7 in the Applications folder, but if I open the Applications folder, I only see the QuickTime Player X logo.



Any idea how to fix this? Thanks.

Comments

  • Reply 1 of 6
    tallest skiltallest skil Posts: 43,388member
    Quote:
    Originally Posted by JupiterOne View Post


    In Spotlight, when I search "Quicktime" it shows both QuickTime Player and QuickTime Player 7 in the Applications folder, but if I open the Applications folder, I only see the QuickTime Player X logo.



    Because it isn't IN the Applications folder.



    There's no fix, just go where it actually is: Utilities.
  • Reply 2 of 6
    jupiteronejupiterone Posts: 1,564member
    Quote:
    Originally Posted by Tallest Skil View Post


    Because it isn't IN the Applications folder.



    There's no fix, just go where it actually is: Utilities.



    Yes, I can see that it isn't in the Applications folder, it just seems strange that Spotlight would report that. I mentioned that only because that was just something odd I noticed with Spotlight.



    The problem I am having is that QuickTime movies, as in the link I provided, do not play anymore. That's what I'm trying to fix.
  • Reply 3 of 6
    tallest skiltallest skil Posts: 43,388member
    Try transcoding it with HandBrake. Just tell it to be an MP4 again.
  • Reply 4 of 6
    jupiteronejupiterone Posts: 1,564member
    Quote:
    Originally Posted by Tallest Skil View Post


    Try transcoding it with HandBrake. Just tell it to be an MP4 again.



    I don't think you're getting me. My videos on my hard drive are not the problem. They still play correctly. My problem is that videos embedded in a web site are not playing. My first post has a link to a video in an AI article. Usually these types of videos show a preview still or something like that. For me it just shows a QuickTime logo with a question mark over it.
  • Reply 5 of 6
    jupiteronejupiterone Posts: 1,564member
    Actually, I am on a Windows machine now and I went back to look at the video and it turns out it isn't a video at all. It looks like a picture with zoom in/out controls. But the question still remains, why do I not see this on my Mac? Why do I just get the QuickTime logo with the question mark?



    Thanks.
  • Reply 6 of 6
    marvfoxmarvfox Posts: 2,275member
    Quote:
    Originally Posted by JupiterOne View Post


    A couple of weeks ago I tried to play one of my old videos (an MP4) off my hard drive and a pop-up came up and told me I needed to install Quicktime 7 to work. So I clicked on the install button and it seemed to download something but I don't remember going through any installation.



    Since then, I can't seem to play embedded Quicktime movies. For instance, this AppleInsider article seems to have a video, but all I see is the Quicktime logo with a question mark over it. I can still play those videos on my hard drive, but embedded ones don't seem to play now.



    In Spotlight, when I search "Quicktime" it shows both QuickTime Player and QuickTime Player 7 in the Applications folder, but if I open the Applications folder, I only see the QuickTime Player X logo.



    Any idea how to fix this? Thanks.



    This happened to me also. Has to be in the utilities section.
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