Careless people and slobs should not get their iPhones replaced for free!
I am always reading about somebody walking into an Apple store and they have an iPhone that was dropped and the glass is broken and they get a brand new one! That is complete crap and that policy should end. It is an insult to all good customers who are not careless and accident prone.
Do people who are careful and don't go around dropping and breaking their phones get anything in exchange? No, they do not and careless people should not be rewarded and get free services when careful people do not get anything.
If somebody is extremely accident prone or if somebody is simply a careless moron, then they should purchase the extra insurance from Apple. These people should pay more, it is only fair.
Absolutely agree. I have to admit, even someone in my own circle of friends have taken advantage of Apple. He purchased a 16gig iphone 3gs along with Applecare. He then bought a non functional 32gig 3gs from craigslist. He somehow managed to get Apple to replace that broken 32gig!! From what he said, the guys at the GB refused at first because their records clearly indicated he bought a 16 gig model. After some discussion, they agreed to replace it as a one time deal.
It's the ones who take advantage of things like this that ruins it for the good people. Costco has one of the best refund/exchange policies ever, and because of abuse they also had to modify it.
Unfortunately, neither this document, nor any of the ones I can find linked to provide an answer for the major complaint people have of Apple's iPhone service policy to date which is ...
... do they still replace a defective brand new phone with a reconditioned (used) one?
If anyone can clarify this for me I'd appreciate it. I've read all that I can find and I don't see anything that specifically states this reprehensible policy has been finally ended.
It does state in the terms and conditions that the device may be new or reconditioned. It is at Apple's discretion. That being said, don't expect the people replacing your device to know the difference, they don't. Some are new, others are reconditioned. According to Apple, both have the same finished-goods standards.
Check all the phone companies... They all offer "like new" replacements outside of the return period. Why do you expect something different?
I never thought the policy of simply replacing the phone damaged by misuse was a good idea. First, it sends the wrong message - that the phones are not of great value. Second, it does nothing for getting customers to take responsibility for their own equipment. I've seen countless people (friends included) who treat their iPhones like crap and then demand a new one when it finally fails. Finally, I'm sick of the "disposable" attitude people have regarding their phones. Break it? Just get a new one for free. Who cares? Maybe now when you spend $500+ for your phone, you won't be so freaking careless with it.
When is any kind of pro support coming to more remote parts of the world off the USA/Canada-UK axis?
Since the mid 90s, it's always been simpler, faster and more efficient to fix anything by oneself; getting 3rd party or Apple parts via online sources, disregarding warranties and support plans altogether.
Broken glass on an iPhone - order a new one and replace. Hard drive in an iMac - get a new one and replace. Something more complicated - get a similar used unit and make a working one out of 2 broken ones (wait if necessary).
Have been coding and fixing Apple gear since I upgraded my original Mac to a fat mac in the mid 80 s
I am always reading about somebody walking into an Apple store and they have an iPhone that was dropped and the glass is broken and they get a brand new one!
I was wondering how long this "Yes" policy at the Genius Bar was going to last. We (an authorised repairer) were always advising customers with smashed glass to head down to the Apple store and they always got a replacement no questions asked.
I assumed Apple was doing this due to the poor design of the iPhone 4 in the way that the glass on both sides isn't really protected by any substantial edging like previous models (and maybe an attempt to avoid a class action lawsuit by keeping customers happy!). I have rarely seen a 3GS or prior with a smashed screen.
free support excludes software described as beta, which would currently exclude iOS 5's Siri service.
I wonder if that's an oversight or if Apple intentionally labeled the service beta to avoid providing support. Normally Apple has limited distribution of beta software to developers and small numbers of the public through it's Appleseed program, and support is provided through the confidential beta channels. I can't see that Apple will withhold support for a key software component that comes with the phone and is touted as one of the big reasons to upgrade.
And maybe if you decided to take care of your $600 possessions, they wouldn't get ruined.
It's my humble opinion that people buy the $199 phone not realizing that'll it cost >$600 to replace. The other possibility could be they bought something they can't afford to replace if lost, stolen or broken.
Looking back... I wonder how much money Apple lost by giving out replacement phones over the years.
Or, you could say: "I wonder how many new lifetime customers Apple gained with their liberal repair policy." Just about everybody I know who had a dealing with The Genius Bar for their iPhone came away singing the praises of Apple to all who would listen!
Or, you could say: "I wonder how many new lifetime customers Apple gained with their liberal repair policy." Just about everybody I know who had a dealing with The Genius Bar for their iPhone came away singing the praises of Apple to all who would listen!
That's a great point and one I hadn't considered. Selectively applying replace to further build customer loyalty. I've broken my stuff and each time told the GB gang what I did to break it. I don't mind paying of my mistakes and accidents.
I wonder if this covers any damage resulting from dirt trapped under Apple's own bumpers. Currently apple claims no responsibility from any damage inflicted on an iPhone 4 by the ineffectiveness of the bumpers to the antennas protection.
Then again we won't need bumpers now that the antennae "problem" has been fixed.
Under the terms of the new plan, users who experience factory defects or problems, like a premature battery failure or problem with their headphones, are covered for free for two years
It's not free. It's $99.
Quote:
The company notes "you will pay a $49 (U.S.) dollar service fee for each ADH claim, and may be asked to provide an explanation of where and when the accident occurred," adding that "Failure to pay the service fee or provide information relating to the accident when asked will result in claim denial."
"I dropped it in the toilet."
Dunno how many times I have heard of someone doing this...
I wonder if this covers any damage resulting from dirt trapped under Apple's own bumpers. Currently apple claims no responsibility from any damage inflicted on an iPhone 4 by the ineffectiveness of the bumpers to the antennas protection.
Then again we won't need bumpers now that the antennae "problem" has been fixed.
Dude, seriously. Apple didn't put the dirt there. Clean your gear!!!
It does state in the terms and conditions that the device may be new or reconditioned. It is at Apple's discretion. That being said, don't expect the people replacing your device to know the difference, they don't. Some are new, others are reconditioned. According to Apple, both have the same finished-goods standards.
Check all the phone companies... They all offer "like new" replacements outside of the return period. Why do you expect something different?
Apple isn't alone with this policy, if you read the terms & conditions of just about any electronic item you buy,it states the same policy. I've had experience with Sony and Panasonic sending referb units.
So it begins. Jobs dies, and within months, Apple reverts to a company run by MBAs and retards.
Ignoring your personal insults, don't you think customers have been wanting coverage for accidental damage? I do. This is going to make a lot of people very happy.
Comments
Good!
Careless people and slobs should not get their iPhones replaced for free!
I am always reading about somebody walking into an Apple store and they have an iPhone that was dropped and the glass is broken and they get a brand new one! That is complete crap and that policy should end. It is an insult to all good customers who are not careless and accident prone.
Do people who are careful and don't go around dropping and breaking their phones get anything in exchange? No, they do not and careless people should not be rewarded and get free services when careful people do not get anything.
If somebody is extremely accident prone or if somebody is simply a careless moron, then they should purchase the extra insurance from Apple. These people should pay more, it is only fair.
Absolutely agree. I have to admit, even someone in my own circle of friends have taken advantage of Apple. He purchased a 16gig iphone 3gs along with Applecare. He then bought a non functional 32gig 3gs from craigslist. He somehow managed to get Apple to replace that broken 32gig!! From what he said, the guys at the GB refused at first because their records clearly indicated he bought a 16 gig model. After some discussion, they agreed to replace it as a one time deal.
It's the ones who take advantage of things like this that ruins it for the good people. Costco has one of the best refund/exchange policies ever, and because of abuse they also had to modify it.
I tell you what would make it more attractive. Hire nicer people behind the counter.
Unfortunately, neither this document, nor any of the ones I can find linked to provide an answer for the major complaint people have of Apple's iPhone service policy to date which is ...
... do they still replace a defective brand new phone with a reconditioned (used) one?
If anyone can clarify this for me I'd appreciate it. I've read all that I can find and I don't see anything that specifically states this reprehensible policy has been finally ended.
It does state in the terms and conditions that the device may be new or reconditioned. It is at Apple's discretion. That being said, don't expect the people replacing your device to know the difference, they don't. Some are new, others are reconditioned. According to Apple, both have the same finished-goods standards.
Check all the phone companies... They all offer "like new" replacements outside of the return period. Why do you expect something different?
So when is AppleCare+ coming to the UK?
When is any kind of pro support coming to more remote parts of the world off the USA/Canada-UK axis?
Since the mid 90s, it's always been simpler, faster and more efficient to fix anything by oneself; getting 3rd party or Apple parts via online sources, disregarding warranties and support plans altogether.
Broken glass on an iPhone - order a new one and replace. Hard drive in an iMac - get a new one and replace. Something more complicated - get a similar used unit and make a working one out of 2 broken ones (wait if necessary).
Have been coding and fixing Apple gear since I upgraded my original Mac to a fat mac in the mid 80 s
Good!
I am always reading about somebody walking into an Apple store and they have an iPhone that was dropped and the glass is broken and they get a brand new one!
I was wondering how long this "Yes" policy at the Genius Bar was going to last. We (an authorised repairer) were always advising customers with smashed glass to head down to the Apple store and they always got a replacement no questions asked.
I assumed Apple was doing this due to the poor design of the iPhone 4 in the way that the glass on both sides isn't really protected by any substantial edging like previous models (and maybe an attempt to avoid a class action lawsuit by keeping customers happy!). I have rarely seen a 3GS or prior with a smashed screen.
Maybe if they didn't make the phone out of glass it wouldn't break so easily.
Maybe they should have used transparent aluminum. Oh hell, that would just dent.
free support excludes software described as beta, which would currently exclude iOS 5's Siri service.
I wonder if that's an oversight or if Apple intentionally labeled the service beta to avoid providing support. Normally Apple has limited distribution of beta software to developers and small numbers of the public through it's Appleseed program, and support is provided through the confidential beta channels. I can't see that Apple will withhold support for a key software component that comes with the phone and is touted as one of the big reasons to upgrade.
Maybe if they didn't make the phone out of glass it wouldn't break so easily.
And maybe if you decided to take care of your $600 possessions, they wouldn't get ruined.
Maybe they should have used transparent aluminum. Oh hell, that would just dent.
But you wouldn't be able to see the dents, so it wouldn't matter as much.
Looking back... I wonder how much money Apple lost by giving out replacement phones over the years.
And maybe if you decided to take care of your $600 possessions, they wouldn't get ruined.
It's my humble opinion that people buy the $199 phone not realizing that'll it cost >$600 to replace. The other possibility could be they bought something they can't afford to replace if lost, stolen or broken.
Looking back... I wonder how much money Apple lost by giving out replacement phones over the years.
Or, you could say: "I wonder how many new lifetime customers Apple gained with their liberal repair policy." Just about everybody I know who had a dealing with The Genius Bar for their iPhone came away singing the praises of Apple to all who would listen!
Or, you could say: "I wonder how many new lifetime customers Apple gained with their liberal repair policy." Just about everybody I know who had a dealing with The Genius Bar for their iPhone came away singing the praises of Apple to all who would listen!
That's a great point and one I hadn't considered. Selectively applying replace to further build customer loyalty. I've broken my stuff and each time told the GB gang what I did to break it. I don't mind paying of my mistakes and accidents.
Then again we won't need bumpers now that the antennae "problem" has been fixed.
Under the terms of the new plan, users who experience factory defects or problems, like a premature battery failure or problem with their headphones, are covered for free for two years
It's not free. It's $99.
The company notes "you will pay a $49 (U.S.) dollar service fee for each ADH claim, and may be asked to provide an explanation of where and when the accident occurred," adding that "Failure to pay the service fee or provide information relating to the accident when asked will result in claim denial."
"I dropped it in the toilet."
Dunno how many times I have heard of someone doing this...
I wonder if this covers any damage resulting from dirt trapped under Apple's own bumpers. Currently apple claims no responsibility from any damage inflicted on an iPhone 4 by the ineffectiveness of the bumpers to the antennas protection.
Then again we won't need bumpers now that the antennae "problem" has been fixed.
Dude, seriously. Apple didn't put the dirt there. Clean your gear!!!
It does state in the terms and conditions that the device may be new or reconditioned. It is at Apple's discretion. That being said, don't expect the people replacing your device to know the difference, they don't. Some are new, others are reconditioned. According to Apple, both have the same finished-goods standards.
Check all the phone companies... They all offer "like new" replacements outside of the return period. Why do you expect something different?
Apple isn't alone with this policy, if you read the terms & conditions of just about any electronic item you buy,it states the same policy. I've had experience with Sony and Panasonic sending referb units.
So it begins. Jobs dies, and within months, Apple reverts to a company run by MBAs and retards.
Ignoring your personal insults, don't you think customers have been wanting coverage for accidental damage? I do. This is going to make a lot of people very happy.