Users report file syncing issues with Apple's iCloud & iOS 5
The Documents & Data syncing feature of Apple's new iCloud service has proven problematic for some users, who say that their files were unexpectedly deleted.
Some readers have reached out to AppleInsider to share their issues experienced with the newly launched iCloud and iOS 5. In addition, users have turned to Apple's official Support Communities website (1, 2) in an effort to address the problems.
"I think Apple is having some teething issues with iCloud and syncing," one reader wrote in an e-mail. "Documents created on one device, be it in Pages or Keynote, are there for awhile, and then when you go back, you can literally see iCloud delete them in front of you."
They said they haven't determined exactly what causes the documents to disappear, but noted that their iCloud account was migrated over from Apple's previous MobileMe service.
Attempts to fix included turning off iCloud, rebooting devices and re-signing in, but the problems have persisted randomly.
Another person experiencing similar issues wrote in to say that they have also had no luck in addressing syncing issues with iOS 5 and iCloud. They said they have tried to restore their iOS device, and also attempted to disable syncing for certain types of data, but none of those attempts work.
This person said the device will stall on the last step of syncing, simply displaying a message that says something along the lines of "waiting for items to copy" or "waiting for changes to be applied."
While the launch of iCloud last week was generally well received, it has not been without issues. In addition to the syncing struggles, some users have encountered problems in the transition from MobileMe, mostly related to the inability to merge multiple Apple IDs into one account.
iCloud is a free service available to all users of iOS 5 for the iPhone, iPad and iPod touch, as well as Mac users running OS X 10.7 Lion, the latest operating system. iCloud backs up personal data, including documents, contacts, calendars and e-mails, to Apple's remote servers in the cloud, and syncs that data across all of a user's devices.
Some readers have reached out to AppleInsider to share their issues experienced with the newly launched iCloud and iOS 5. In addition, users have turned to Apple's official Support Communities website (1, 2) in an effort to address the problems.
"I think Apple is having some teething issues with iCloud and syncing," one reader wrote in an e-mail. "Documents created on one device, be it in Pages or Keynote, are there for awhile, and then when you go back, you can literally see iCloud delete them in front of you."
They said they haven't determined exactly what causes the documents to disappear, but noted that their iCloud account was migrated over from Apple's previous MobileMe service.
Attempts to fix included turning off iCloud, rebooting devices and re-signing in, but the problems have persisted randomly.
Another person experiencing similar issues wrote in to say that they have also had no luck in addressing syncing issues with iOS 5 and iCloud. They said they have tried to restore their iOS device, and also attempted to disable syncing for certain types of data, but none of those attempts work.
This person said the device will stall on the last step of syncing, simply displaying a message that says something along the lines of "waiting for items to copy" or "waiting for changes to be applied."
While the launch of iCloud last week was generally well received, it has not been without issues. In addition to the syncing struggles, some users have encountered problems in the transition from MobileMe, mostly related to the inability to merge multiple Apple IDs into one account.
iCloud is a free service available to all users of iOS 5 for the iPhone, iPad and iPod touch, as well as Mac users running OS X 10.7 Lion, the latest operating system. iCloud backs up personal data, including documents, contacts, calendars and e-mails, to Apple's remote servers in the cloud, and syncs that data across all of a user's devices.
Comments
Had this issue during beta period too, though back then reboot did not fix the issue and I had to restore.
I have 55GB of space and 43 GB free so this shouldn't be an issue. I plug my phone in every night and it has a wifi connection.
I get the "Incomplete" message but no matter if I start it manually or not it never happens.
works for some, fails for most.
iCloud was not ready for prime time. plain and simple.
works for some, fails for most.
Not sure how you think you can say that.
My guess is that these problems were the result of using iCloud and iWork while on beta.
Go figure
Not sure how you think you can say that.
the same way i say this....
I haven't had any issues with Documents, but my Bookmarks haven't synced at all (between iPhone, MacBook Air, and iMac) since upgrading to iCloud.
You know the settings have been moved from MobileMe preferences to either the iCloud Preferences or the "Mail Contacts & Calendars" preferences right?
T... when you log into iCloud.com with @mac.com you get the advertising page when you go to the iWork tab, leaving you with no way to upload documents (contacts and calendars are fine) but if you log in with @me.com, all goes smoothly. ...
I can confirm that this part is not true, at least for me. I have never used an @me.com address but I don't see ads.
I did have documents there synced from my iPad before I ever logged in with the computer though, so perhaps that makes a difference. Maybe making a document on an iOS device and syncing with the cloud would get you in. Then you could access from the computer later.
For the record, I've only had a tiny bit of duplicated folders in my Bookmarks so far and that's the only problems I've seen. I haven't synced documents with my computers yet though, just the iOS devices.
iCloud was not ready for prime time. plain and simple.
works for some, fails for most.
When you have 25 millions use a service within 24 hours you will have some issues. It seems only few experienced issues and those are usually people who used MobileMe.
the same way i say this....
I mean since it isn't based in any sort of reality or fact, is all.
Personally haven't had any problems syncing because I only have one "device", and the only things that sync are contacts and iCal. But to get docs/data from my Mac to my iPad, I'm still using Dropbox.
Three things I noticed:
1) When I update an app, it sometimes asks for an old user ID/email that I know I updated ages ago.
2) It takes F O R E V E R to update an app, like, an hour. Not kidding.
3) My partner lost all his data after the move to iCloud and had to start over. He has an iPod Touch too.
Not impressed.
I have to say though that I'm not nearly as happy w/iCloud thus far as I was w/mobileme due to the lack of features. I regularly use iDisk, Mail Rules, web gallery, and bookmarks and all but the latter will be gone in June. I hope Apple considers keeping them on even if it's for a fee.
I mean since it isn't based in any sort of reality or fact, is all.
seems like lots of people agree with me.....
on the other hand though, iTunes Match works perfectly.... I am definitely loving that feature.