Users experiencing graphical glitch with iPhone 5 virtual keyboard
Users have noticed a glitch specific to Apple's iPhone 5 in which a portion of the display flickers when the touchscreen keyboard is invoked.
In a growing thread on the Apple Support Communities website, users have been tracking the issue since the iPhone 5 first went on sale in late September. Users have also posted videos on YouTube demonstrating the issue.
AppleInsider was also able to replicate the flickering glitch, though not with regularity. The issue appears to arise when users invoke the numbers and symbols keyboard by pressing the ".?123" button in the bottom left corner of the device in portrait mode.
Further, the issue is believed to only occur when users are prompted to enter their Apple ID password, such as when downloading content from the App Store. And the glitch does not appear every time users access the numbers and symbols keyboard when entering an Apple ID password.
Because the issue is restricted to such specific circumstances, it's likely that the glitch is a software error, rather than a problem with the 4-inch Retina display on the iPhone 5.
Users posting on Apple's support website say they have not been able to experience the screen glitch on an older device, such as the iPhone 4S, running the latest iOS 6 operating system.
One user, "Daivian825," said they spoke to Apple's technical support, and they suggested conducting a hard reset of the iPhone 5, by holding the power button and home buttons at the same time. However, that method did not resolve the issue
AppleInsider reached out to Apple on Thursday for a comment on the software glitch. This story will be updated if the company provides a statement.
In a growing thread on the Apple Support Communities website, users have been tracking the issue since the iPhone 5 first went on sale in late September. Users have also posted videos on YouTube demonstrating the issue.
AppleInsider was also able to replicate the flickering glitch, though not with regularity. The issue appears to arise when users invoke the numbers and symbols keyboard by pressing the ".?123" button in the bottom left corner of the device in portrait mode.
Further, the issue is believed to only occur when users are prompted to enter their Apple ID password, such as when downloading content from the App Store. And the glitch does not appear every time users access the numbers and symbols keyboard when entering an Apple ID password.
Because the issue is restricted to such specific circumstances, it's likely that the glitch is a software error, rather than a problem with the 4-inch Retina display on the iPhone 5.
Users posting on Apple's support website say they have not been able to experience the screen glitch on an older device, such as the iPhone 4S, running the latest iOS 6 operating system.
One user, "Daivian825," said they spoke to Apple's technical support, and they suggested conducting a hard reset of the iPhone 5, by holding the power button and home buttons at the same time. However, that method did not resolve the issue
AppleInsider reached out to Apple on Thursday for a comment on the software glitch. This story will be updated if the company provides a statement.
Comments
I wouldn't call that an "issue". It's bug, nothing very important...
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Noticed this on day one. On mine and on my wife's.
KeyboardGate. better dump all your Apple stock :>)
I've seen this on mine from time to time. Minor minor bug that will get fixed I'm sure. Hardly worth even mentioning.
Quote:
Originally Posted by ClemyNX
I wouldn't call that an "issue". It's bug, nothing very important...
Indeed. I would say that the 'bug' causing the store not to connect is more of an issue. The 'bug' causing the music app to not refresh the play button to a pause one appropriately, to take as much as 10 seconds to play a song picked off your track list or to jump as many as 5 songs when you hit track forward to be an issue. And certainly whatever is going on with cell data not switching to wifi on ATT phones so you use up hundreds of dollars in data if you aren't one of the lucky few on an unlimited plan to be an issue.
this little hiccup is annoying but that's all
Quote:
Originally Posted by charlituna
Indeed. I would say that the 'bug' causing the store not to connect is more of an issue. The 'bug' causing the music app to not refresh the play button to a pause one appropriately, to take as much as 10 seconds to play a song picked off your track list or to jump as many as 5 songs when you hit track forward to be an issue. And certainly whatever is going on with cell data not switching to wifi on ATT phones so you use up hundreds of dollars in data if you aren't one of the lucky few on an unlimited plan to be an issue.
this little hiccup is annoying but that's all
Experienced once when writing a text.
Quote:
Originally Posted by saarek
Anyone with this "error" need to realise that they're looking at their screen wrongly. If you find you see this with the keyboard then don't use it that way.
Quote:
Originally Posted by kozchris
KeyboardGate. better dump all your Apple stock :>)
Such original wit.
Originally Posted by Harbinger
Such original wit.
Because the aggrandizing of every insignificant problem into UX-shattering nonsense is certainly original.
I am glad I saw this article, as I thought my iPhone might be having a hardware issue.
Now that I know it is just a bug all worries are gone.
I've only had this happen to me so far in the App Store, when entering the password for my AppleID account to purchase a new app. I need to take a closer look at it next time it occurs, but I think the virtual keyboard in that situation pops up over a light background image. Could be a bug in their algorithms used to calculate transparency.
Otherwise, it's time to reinstall Windows. /s
I've experienced the "static" on both my keyboard and when expanding folders. Not a huge deal, but disconcerting the first time I saw it since I didn't know if something was wrong with the display itself.
(Verizon iPhone 5, 32 GB, white)