It's not working for me on my iPhone 5. I have reset and power cycled multiple times but I keep getting the "FaceTime requires and active Wi-Fi connection or an eligible cellular data plan. To enable FaceTime over cellular on this account, contact AT&T at 611 or visit HTTP://www.ATT.com/mywireless." I have turned my cellular data and Wi-Fi on and off as well but still nothing.
It's not working for me on my iPhone 5. I have reset and power cycled multiple times but I keep getting the "FaceTime requires and active Wi-Fi connection or an eligible cellular data plan. To enable FaceTime over cellular on this account, contact AT&T at 611 or visit HTTP://www.ATT.com/mywireless." I have turned my cellular data and Wi-Fi on and off as well but still nothing.
Have you tried to going to Settings » General » About first then power cycling the device?
Good effing riddance AT&T. I dropped you last Friday just like I said I would on this and other forums, and when talking to two of your managers. You treated me like I was your slave, so don't be shocked by rebellion. I don't expect to look back.
Btw, it was a hard decision. I gave you every chance to treat me like a valued customer. But after five years and how many thousands of dollars paid you... Forget it. Have fun. I'm outtie.
I'm always shocked when I read comments like this. In my experience they offer great service and customer support has always been courteous, helpful and professional. I am very pleased with AT&T and I love the LTE speed. I have used them for many years in business and also personally switched from Verizon when the first iPhone came out. I keep wondering who this other evil AT&T is that I keep hearing about.
I tried both a reset and a power cycle of my iPhone 5 and it still won't turn on Facetime over Cellular. I called ATT and the word is that this does not apply to the unlimited data plans. You are incorrect in your statement.
Since AT&T already have a soft data cap for unlimited plan, this is the least they can do.
Yep, and you'll hit it all the faster.
Not to mention all the folks that will rack up crazy overages. I wouldn't be shocked if the 'flip' this via a carrier update that requires you have iOS 6.0.1 as that fixed the rampant cell data use bug so you can't claim you didn't run up your bill with FaceTime calls
Not working for iPhone 5 in San Diego with grandfathered unlimited data. (No carrier update available, power cycled twice.)
Maybe they're rolling it out in waves?
That was my thought also. They know folks will immediately make a call and tie up resources so they might be 'throttling' how many folks can turn it on in waves/batches
For the folks who find it not working, you may have to restart several times. The first time I did it, it didn't change. The 2nd and 3rd time I did it, it changed briefly (for about 90 seconds) and then I watched as it went back to off.
The fourth time I rebooted, it came on and stayed on.
I just called AT&T and ask them why my FaceTime not work. They told me it'll take from 8-10 weeks before I'll be able to use FaceTime. Fuçk AT&T!!! :no:
I just called AT&T and ask them why my FaceTime not work. They told me it'll take from 8-10 weeks before I'll be able to use FaceTime. Fuçk AT&T!!!
Well the article did say:
Because the carrier has yet to make an announcement regarding its policy modification, the change may not yet be official, AppleInsider has reached out to AT&T and will report when a response is given.
I tried both a reset and a power cycle of my iPhone 5 and it still won't turn on Facetime over Cellular. I called ATT and the word is that this does not apply to the unlimited data plans. You are incorrect in your statement.
Who is "incorrect" in their statement?
If you note a few people in this thread with grandfathered, unlimited plans have it working.
No luck in the ATL with iPhone 5 grandfathered unlimited -- turn off wifi at home and kept getting message to contact ATT -- I also have a MicroCell and will recheck out when out and have full LTE signal.....tried 3 power off / ons - no carrier update in General Settings.
No luck in the ATL with iPhone 5 grandfathered unlimited -- turn off wifi at home and kept getting message to contact ATT -- I also have a MicroCell and will recheck out when out and have full LTE signal.....tried 3 power off / ons - no carrier update in General Settings.
Comments
4S restarted and still can not flip switch.
Have you tried to going to Settings » General » About first then power cycling the device?
Not working for iPhone 5 in San Diego with grandfathered unlimited data. (No carrier update available, power cycled twice.)
Maybe they're rolling it out in waves?
Could everyone please indicate what state they are in when they reply so we have an idea of what areas are working?
Quote:
Originally Posted by Shogun
Good effing riddance AT&T. I dropped you last Friday just like I said I would on this and other forums, and when talking to two of your managers. You treated me like I was your slave, so don't be shocked by rebellion. I don't expect to look back.
Btw, it was a hard decision. I gave you every chance to treat me like a valued customer. But after five years and how many thousands of dollars paid you... Forget it. Have fun. I'm outtie.
I'm always shocked when I read comments like this. In my experience they offer great service and customer support has always been courteous, helpful and professional. I am very pleased with AT&T and I love the LTE speed. I have used them for many years in business and also personally switched from Verizon when the first iPhone came out. I keep wondering who this other evil AT&T is that I keep hearing about.
Yep, and you'll hit it all the faster.
Not to mention all the folks that will rack up crazy overages. I wouldn't be shocked if the 'flip' this via a carrier update that requires you have iOS 6.0.1 as that fixed the rampant cell data use bug so you can't claim you didn't run up your bill with FaceTime calls
That was my thought also. They know folks will immediately make a call and tie up resources so they might be 'throttling' how many folks can turn it on in waves/batches
Tried ALL the suggestions above.
Not working here
iPhone 5
Grandfathered Unlimited data plan
New Jersey
1:15 PM EST on 11/21/12
I'll keep trying and checking back here ...and all over the net.
The fourth time I rebooted, it came on and stayed on.
Quote:
Originally Posted by TexDeafy
I just called AT&T and ask them why my FaceTime not work. They told me it'll take from 8-10 weeks before I'll be able to use FaceTime. Fuçk AT&T!!!
Well the article did say:
Because the carrier has yet to make an announcement regarding its policy modification, the change may not yet be official, AppleInsider has reached out to AT&T and will report when a response is given.
Quote:
Originally Posted by Fithian
I tried both a reset and a power cycle of my iPhone 5 and it still won't turn on Facetime over Cellular. I called ATT and the word is that this does not apply to the unlimited data plans. You are incorrect in your statement.
Who is "incorrect" in their statement?
If you note a few people in this thread with grandfathered, unlimited plans have it working.
Also, plenty are reporting success over here -> http://forums.macrumors.com/showthread.php?t=1493540
Seems to be rolling out slowly & considering it is still not supposed to be started for another 6 weeks, I'd say now is pretty good.
No luck in the ATL with iPhone 5 grandfathered unlimited -- turn off wifi at home and kept getting message to contact ATT -- I also have a MicroCell and will recheck out when out and have full LTE signal.....tried 3 power off / ons - no carrier update in General Settings.
No luck in the ATL with iPhone 5 grandfathered unlimited -- turn off wifi at home and kept getting message to contact ATT -- I also have a MicroCell and will recheck out when out and have full LTE signal.....tried 3 power off / ons - no carrier update in General Settings.