iMac800 SD can't log on to Internet
Well - I finally got the new machine. It's a sweet piece of work but I can't log onto the internet. I'm using OSX obviously and Comcast is my provider. Their support line tried to blame the problem on an area outage (not true since my tangerine iMac works fine) and then claimed that they didn't support OSX. Can anyone help me here?
I'm using DHCP with a cable modem. Not sure what the settings should be but maybe I'm missing something obvious. Built-in ethernet is the active port.
When I boot-up MS Explorer it simply says "server not found."
Help. Thanks.
I'm using DHCP with a cable modem. Not sure what the settings should be but maybe I'm missing something obvious. Built-in ethernet is the active port.
When I boot-up MS Explorer it simply says "server not found."
Help. Thanks.
Comments
Make sure TCP/IP is set to dhcp, via ethernet. Double check the two mac's preferences side by side, make sure they are exact (except for their local IP address).
I found the key to dealing with tech support is to keep asking for someone in a higher position until you cannot go any higher. To fix my problem 6 months ago i spent over an hour on the phone before they finally transfered me to their "mac specialist" who was able to fix my problem in a matter of minutes. He gave me his name and told me to ask for him personally next time i call. Also it was interesting because after the problem was fixed we stayed on the phone for about a half hour talking about different pieces of routing software.
Long story short: when dealing with tech support, never settle for the first person you talk to, they usually know little to nothing about macs.
:-)