DSL keeps dropping every 10 minutes

leonisleonis
Posted:
in Genius Bar edited January 2014
Anyone has the same problem?



I don't know if it's OSX's bug....cause I had never encounter this problem when I was still using OS 9.

Comments

  • Reply 1 of 8
    jaskejaske Posts: 73member
    Well, my dsl service has been excellent (using Verizon in the U.S.), but that doesn't rule out a bug.



    Have you contacted your provider?
  • Reply 2 of 8
    murbotmurbot Posts: 5,262member
    Did it just start happening? I have this trouble from time to time, and I think it's just Telus screwing up...



    Other than a few days a month, I never get any drops. <img src="graemlins/hmmm.gif" border="0" alt="[Hmmm]" />



    How long has it been doing this?
  • Reply 3 of 8
    stroszekstroszek Posts: 801member
    I have a similar problem, but not with that frequency. I've always found that unplugging the modem and threatening it with bodily harm works.
  • Reply 4 of 8
    mac's girlmac's girl Posts: 556member
    what do you mean by dropping? i dont get disconnected, but os x makes a weird "clicking" sound and pause for 2 seconds every 10 min or so if i am idle or remain on the same web page. (i am using dsl thru a router.) do you get that too?
  • Reply 5 of 8
    leonisleonis Posts: 3,427member
    After I put my TELUS ADSL ID into the DNS IP field in Network control now I see the connection getting a lot more stable.



    But it's still too early to tell <img src="graemlins/hmmm.gif" border="0" alt="[Hmmm]" />
  • Reply 6 of 8
    neutrino23neutrino23 Posts: 1,562member
    You might also check the physical connections. We started seeing more dropouts and cured it with a newer phone cable between the modem and the wall socket. We also improved the service by getting a very short cable and moving the modem close to the wall socket.
  • Reply 7 of 8
    brussellbrussell Posts: 9,812member
    I agree with neutrino - it sounds like a line issue. But it may be the line outside your house, which you wouldn't want to mess with. Some diagnostics on the line by the DSL people should be able to determine that.
  • Reply 8 of 8
    noahjnoahj Posts: 4,503member
    A similar problem happened whne the Code red virus was running around if you were using a Cisco 675 or similar cisco brand DSL modem. They had a patch that fixed it. Something to consider. Don't know if it is what you are experiencing or not.
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