Apple's settlement over in-app purchasing inches closer to approval, may include 23M refunds

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  • Reply 21 of 123
    allenbfallenbf Posts: 993member

    Quote:

    Originally Posted by Techboy View Post


     


    "So if you download an app for your kids and then hand them the phone, it allows purchases without the kid having to enter the password for 15 minutes."


     


    You are defending "duh-duh-duh" moment for all of humanity...here's a simple questions then, whose fault is it to hand the iphone & ipad to their child after immediate downloads? There are seat-belts in cars and if you dont put them on don't blame the manufacturer.



     


    If the seat belts were hidden under the seat or you needed a specific, non-obvious setting to get them to work, they wouldn't get used as much would they?  If such a requirement existed, car manufacturers would be partly responsible I think. 

  • Reply 22 of 123
    charlitunacharlituna Posts: 7,217member

    Quote:

    Originally Posted by Techboy View Post


     


    "So if you download an app for your kids and then hand them the phone, it allows purchases without the kid having to enter the password for 15 minutes."


     


    You are defending "duh-duh-duh" moment for all of humanity...here's a simple questions then, whose fault is it to hand the iphone & ipad to their child after immediate downloads? There are seat-belts in cars and if you dont put them on don't blame the manufacturer.



    More to the point, hand it to them and walk away


     


    in the previous 10-15 years there was this huge uproar over kids and access to the computer. don't put it in their room but in a 'public' space. Know what they are doing etc.


     


    now folks hand even 3 year olds an iOS device and turn a blind eye. Take some responsibility

  • Reply 23 of 123
    kdarlingkdarling Posts: 1,640member


    I highly suspect that those slamming the parents, don't have any young kids of their own.


     


    The IAP thing happened to us last year.  Wife downloaded a game, gave the iPad to our daughter, ended up with $250 of purchases within minutes.    Fully expecting to pay for this mistake, we wrote Apple to simply ask how to prevent it in the future.  Apple voluntarily responded that they would remove the charges and sent a form email with instructions on how to turn off the "feature". 


     


    Mind you, our daughter had used Android tablets for years before this... without any problem.  (She had preferred them because of all the online kid's apps that were based on Flash.)   Such games almost always have fake money to buy game options, and kids get used to that.


     


    So we thought we doing good when we let her use an iPad instead, after she had expressed an interest in Apple products as she got older.  We figured that Apple, of all companies, would not have a system that was less kid and parent friendly than Android. 


     


    It's heavily ironic that people will promote Apple's products as "they just work", and the iPad as "usable by even babies", and then turn around and claim buyers should know about every setting menu, in order to turn off something that should've been off by default in the first place.

  • Reply 24 of 123
    allenbfallenbf Posts: 993member

    Quote:

    Originally Posted by KDarling View Post


    I highly suspect that those slamming the parents, don't have any young kids of their own.


     



     


    Precisely.  And if/when they do have kids of their own, they'll deal with similar situations and feel pretty much the same.  I do accept the responsibility - Apple was kind enough to refund our money as well - But even accepting the responsibility as a parent, you can't prevent everything a kid will do.  And unfortunately, the IAP is just too easy if you don't know how to prevent it. 

  • Reply 25 of 123
    allenbfallenbf Posts: 993member

    Quote:

    Originally Posted by charlituna View Post


    More to the point, hand it to them and walk away


     


    in the previous 10-15 years there was this huge uproar over kids and access to the computer. don't put it in their room but in a 'public' space. Know what they are doing etc.


     


    now folks hand even 3 year olds an iOS device and turn a blind eye. Take some responsibility



     


    Such a silly statement.  Do you have kids?  I suspect not.


     


    My children's access to the iPad is monitored, as well as any computer access.  Guess what, you can't prevent everything.  If you have children, you should know this.  Accidents happen.  The IAP should default to requiring a password every time.  Err on the side of caution, especially if you're targeting kids as your app's demographic.


     


    Yes, there are parents who don't monitor their children when it comes to tech.  I'm not one of those, but it still happened to me.  

  • Reply 26 of 123
    solipsismxsolipsismx Posts: 19,566member
    The solution seems simple: Make in-app purchases work differently than regular app purchases. They could make it as complex as having a separate set of settings for granular control or as simple as requiring it each time. The latter would be annoying for the user and likely hurt in-app sales for Apple and developers but it would protect Apple.


    PS: They really need to let us password protect Settings.

    techboy wrote: »
    "<span style="background-color:rgb(241,241,241);line-height:1.231;">So if you download an app for your kids and then hand them the phone, it allows purchases without the kid having to enter the password for 15 minutes."</span>


    You are defending "duh-duh-duh" moment for all of humanity...here's a simple questions then, whose fault is it to hand the iphone & ipad to their child after immediate downloads? There are seat-belts in cars and if you dont put them on don't blame the manufacturer.

    Again, did you read what he said. The parent had to input a password buy the app. From their PoV the device is secure. They've probably never used in-app purchases or knew that such an opinion would allow you to bypass the password requirement within an app.

    Should they hold the device for 15 minutes before letting their child use it? Really? To make your car analogy work it's like expecting that once you buckle your children in you have to wait 15 minutes before you drive off before the seatbelt is secure. Would you not blame the manufacturer then?
  • Reply 27 of 123
    jragostajragosta Posts: 10,473member
    charlituna wrote: »
    They list 'top in app purchases' on these apps which should be a red flag to parents that bother to look. Passwords are required, and you can use restrictions to turn off the grace period plus IAP all together. 

    Repeating the bold statement does not make it true. For 15 minutes after accessing the App Store, passwords were NOT required. That's the point.
    charlituna wrote: »
    More to the point, hand it to them and walk away

    in the previous 10-15 years there was this huge uproar over kids and access to the computer. don't put it in their room but in a 'public' space. Know what they are doing etc.

    now folks hand even 3 year olds an iOS device and turn a blind eye. Take some responsibility

    Not at all. If I buy my kid an app and hand them the phone, I can see that they're still playing the same app. It's clear that they haven't gotten into porn or done anything else. They're playing the game you bought for them.

    Not everyone knows all the rules. Since a large fraction of users are inexperienced, it's incumbent on them to default to the safe setting.
  • Reply 28 of 123
    dasanman69dasanman69 Posts: 13,002member
    No, that's where human laziness comes into the picture. Apple's subsequent actions prove your claim wrong.

    Laziness created by Apple.
  • Reply 29 of 123
    dasanman69dasanman69 Posts: 13,002member
    solipsismx wrote: »

    PS: They really need to let us password protect Settings.

    Too bad there's not a app for that, nor can one be made.
  • Reply 30 of 123
    s.metcalfs.metcalf Posts: 972member
    asdasd wrote: »
    Apple can charge the refund back to the developer. 

    I'm pretty sure they can't. The issue is to do with Apple's iOS security and purchasing requirements.
  • Reply 31 of 123
    andysolandysol Posts: 2,506member
    techboy wrote: »
    "<span style="background-color:rgb(241,241,241);line-height:1.231;">So if you download an app for your kids and then hand them the phone, it allows purchases without the kid having to enter the password for 15 minutes."</span>


    You are defending "duh-duh-duh" moment for all of humanity...here's a simple questions then, whose fault is it to hand the iphone & ipad to their child after immediate downloads? There are seat-belts in cars and if you dont put them on don't blame the manufacturer.

    Jrag is exactly right. And I can only assume that you don't have kids.
    If you do, and you don't let them play your iPad, etc- that's good, and totally reasonable. My wife and I don't let my 3.5 yr old touch my iPad, her mini, or our iPhones. But we did get her a touch so she can play some abc, match, puzzles, and other educational games (not angry birds, etc) as well as a movie on rare occasion. It gets used maybe 20-30 minutes every third day or so and is in a cabinet she can't reach. She doesn't even ask for it- we basically use it as a "secret weapon".

    Again- If you have a kid and choose to not give your child an idevice, that's fine- and I respect that. But if you do have a kid, and you do let them use an idevice, and you download them something, like a book, you shouldn't have that 15 minute window of freedom.

    This isn't a matter of dumb parents who allow a device to babysit their kid- which shouldn't happen. And believe me- there are millions of bad parents. If you're driving and your kid is in the back seat- converse with them, let them learn to look outside and watch the world, or even learn to just be quiet and sit there. I'm not a proponent of giving your kid a touch so you can ignore them to do what you wish and they can be absorbed in an electronic game. But there are instances where that device is extremely useful so you can do something you need to do if your kid is in one of those moods. Parents know those moods I'm talking about (and I have great, polite kids- they all get moods).

    Its a separate issue of how to parent or if your kids are supposed to be on a game or not. This issue is that It's a glitch and understandably should be fixed.
  • Reply 32 of 123
    s.metcalfs.metcalf Posts: 972member
    kdarling wrote: »
    I highly suspect that those slamming the parents, don't have any young kids of their own.

    <span style="line-height:1.231;">The IAP </span>
    <span style="line-height:1.231;">thing happened to us last year.  Wife downloaded a game, gave the iPad to our daughter, ended up with $250 of purchases within minutes.    Fully expecting to pay for this mistake, we wrote Apple to simply ask how to prevent it in the future.  Apple voluntarily responded that they would remove the charges and sent a form email with instructions on how to turn off the "feature". </span>


    Mind you, our daughter had used Android tablets for years before this... without any problem.  (She had preferred them because of all the online kid's apps that were based on Flash.)   Such games almost always have fake money to buy game options, and kids get used to that.

    So we thought we doing good when we let her use an iPad instead, after she had expressed an interest in Apple products as she got older.  We figured that Apple, of all companies, would not have a system that was less kid and parent friendly than Android. 

    It's heavily ironic that people will promote Apple's products as "they just work", and the iPad as "usable by even babies", and then turn around and claim buyers should know about every setting menu, in order to turn off something that should've been off by default in the first place.

    +100000

    I too find it's always those who have no experience or understanding to be the ones most likely to pass judgement and condemn others for not knowing better, no matter what the issue.

    The internet provides a forum for psychopaths and bullies to spout their selfishness anonymously. They do it also to provoke reactions from people because of a mental illness that means they like to see others getting upset.

    Having worked with psychopaths, I came to recognise "trolling" behaviour, such as a propensity to condem others and trying to illicit anxiety and upset. Now I just ignore it (because it's so boring), pass off the attempts with mild amusement or assume that the posts are satirical like Stephen Colbert!

    I don't really blame them because it's probably a mental illness or genetic predisposition for which they have little control or understanding. If anything I feel kind of sorry for them.
  • Reply 33 of 123
    droiddroid Posts: 38member

    Quote:

    Originally Posted by SolipsismX View Post



    PS: They really need to let us password protect Settings.


     


    Quote:

    Originally Posted by dasanman69 View Post



    Too bad there's not a app for that, nor can one be made.


     


    If you are willing to setup a Mac server & use Apple's profile manager you can lock down everything as desired. It covers all the parental controls along with some additional tools like remote wipe.


    e.g. You can use 'single app mode' that prevents users switching into to other apps. It is used in schools for tests so that kids cannot use Google for the answers. You can only allow certain wifi networks & force proxy settings onto the device etc. You can also assign apps time limits & force them into iBooks once they played games for xx minutes…


     


    Sadly it's difficult to configure & is beyond many parents knowledge of iOS (and most iOS advanced users too). 


     


    Slapping some more passwords or timeouts on the iTunes purchasing interface also doesn't help with Safari cookies (and other apps). Kids can still login to Amazon, Ebay etc & order some new toys if you have passwords saved in the iOS keychain. All your email & other junk are at risk too.


     


    It makes matters worse that you cannot even see what passwords are remembered or selectively delete them on iOS - please tell me how if I have overlooked this feature. Each app has it's own token reset system too. Android manages this better - you see all accounts in one place in the system settings, not just Twitter & Facebook.


     


    I can't see how the current situation can be properly fixed without adding multiple user logins - iOS is like many Apple products not really designed to be shared.

  • Reply 34 of 123
    solipsismxsolipsismx Posts: 19,566member
    dasanman69 wrote: »
    Too bad there's not a app for that, nor can one be made.

    JB community might have one.


    PS: I wish I could code because that, a guest account with apps I deem allowable (like Safari in Private Browsing mode or some games), and quick brightness* controls are what on iOS that aren't possible via the app store are apps I'd want to build for the JB community.


    * By quick brightness control I don't mean an item n Notification or the Menu Bar. The problem I often run into with brightness is that the screen is really bright in a dark room where you need to dim it (oft to its minimum) as quickly as possible, and when entering daylight where you can't read the display at all. My concept — which anyone can use, BTW — is a feature that will work without the user even needing to see the display (even though there will be a circular counter on the display once initiated). It would work by simply running a finger in a circular pattern on the the center ares of the Lock Screen to initiate the service. Counterclockwise for dimmer and clockwise for brighter. After a full rotation and only adjust by 25% each full rotation after that you can do it quickly without affecting anything else. The only caveats is that motion on the display when there are notifications make them scroll up and down so you'd have to bypass that motion or start toward the top where the clock is. If anyone has a better sightless concept I'm all ears.
  • Reply 35 of 123
    solipsismxsolipsismx Posts: 19,566member
    droid wrote: »

    If you are willing to setup a Mac server & use Apple's profile manager you can lock down everything as desired. It covers all the parental controls along with some additional tools like remote wipe.
    e.g. You can use 'single app mode' that prevents users switching into to other apps. It is used in schools for tests so that kids cannot use Google for the answers. You can only allow certain wifi networks & force proxy settings onto the device etc. You can also assign apps time limits & force them into iBooks once they played games for xx minutes…

    Sadly it's difficult to configure & is beyond many parents knowledge of iOS (and most iOS advanced users too). 

    Slapping some more passwords or timeouts on the iTunes purchasing interface also doesn't help with Safari cookies (and other apps). Kids can still login to Amazon, Ebay etc & order some new toys if you have passwords saved in the iOS keychain. All your email & other junk are at risk too.

    It makes matters worse that you cannot even see what passwords are remembered or selectively delete them on iOS - please tell me how if I have overlooked this feature. Each app has it's own token reset system too. Android manages this better - you see all accounts in one place in the system settings, not just Twitter & Facebook.

    I can't see how the current situation can be properly fixed without adding multiple user logins - iOS is like many Apple products not really designed to be shared.

    Yeah, complexity is the issue here. If it's your child's device it's a different story but if you are letting them use yours (which is common for certain ages) then it's not feasible. Once they get their own devices I suggest parents don't ever log with their accounts or CCs I say create their own iTunes accounts and use a GC or iTS money transfer options to fund apps you wish to buy them. This helps in later years and helps keep these issues to a minimum. However, it does mean that if you both want a copy Angry Birds you have to buy two copies.


    PS: Have you played with iOS 6's Guided Access feature. Not really a parental feature but a way for businesses to create a personalized appliance from an iDevice, but neat nonetheless.
  • Reply 36 of 123
    droiddroid Posts: 38member


    Guided access is really neat, like many of the other accessibility options, Apple do put a great deal of thought & care into these features and they are making a real difference to many peoples lives. I like the option to speak selected text.


     


    SolipsismX, your brightness idea may be already possible via jailbreak apps. Activator is an app that lets you assign extra gestures to many parts of iOS, I have mine set so that a double tap of the date in springboard or the lock screen opens a flashlight app (I use that feature daily). You do have to be careful about opening apps from the lock screen if you are at all interested in security.


     


    You can also setup multi finger gestures & button combinations etc. There are extra activator add ons to provide more features - adjusting the brightness isn't there by default but there may be one already in Cydia? I suspect you would only want it to happen in springboard (some apps may use the gesture but you can override them if you really want to configure the heck out of it).


     


    Personally I really love SBSettings within notification centre, just one swipe from anywhere & the brightness is tweaked in 2 taps, same with wifi, 3G etc. I also got rid of the 'Store' button in iTunes - any other developer would be penalised for having the back button change into a store button, but Apple think it is OK in their default apps.

  • Reply 37 of 123
    tallest skiltallest skil Posts: 43,388member


    Originally Posted by charlituna View Post

    in the previous 10-15 years there was this huge uproar over kids and access to the computer. don't put it in their room but in a 'public' space. Know what they are doing etc.


     


    now folks hand even 3 year olds an iOS device and turn a blind eye. Take some responsibility



     


    Agreed. Somewhat sad state of affairs, but that's how it goes with the adoption of technology. Used to be parents got on kids' backs for hogging the phone; now they each have their own. And with cameras.





    Originally Posted by dasanman69 View Post

    Laziness created by Apple.


     


    "It's Apple's fault I'm too lazy to learn about my device and take responsibility for the actions of my dependents!"


     


    Not sure that works…





    Originally Posted by dasanman69 View Post

    Too bad there's not a app for that, nor can one be made.


     


    Ah, but Apple could implement it quite simply. They SHOULD.





    Originally Posted by SolipsismX View Post

    * By quick brightness control I don't mean an item n Notification or the Menu Bar. The problem I often run into with brightness is that the screen is really bright in a dark room where you need to dim it (oft to its minimum) as quickly as possible, and when entering daylight where you can't read the display at all.


     


    Shouldn't the auto-brightness be handling this? I've always found it just a little lacking, myself.


     




    My concept — which anyone can use, BTW — is a feature that will work without the user even needing to see the display (even though there will be a circular counter on the display once initiated). It would work by simply running a finger in a circular pattern on the the center ares of the Lock Screen to initiate the service. Counterclockwise for dimmer and clockwise for brighter. After a full rotation and only adjust by 25% each full rotation after that you can do it quickly without affecting anything else.



     


    Ah, and then this gesture could be set for nearly anything! It could be for volume (there you go, iPod-in-the-pocket crowd; now buy a freaking iOS already), it could be for brightness, it could even be a 1/0 state setting (swing around once to turn Wi-Fi off, etc.)






    If anyone has a better sightless concept I'm all ears.



     


    Move from LED-backlit LCD to QD-displays, removing the sunlight issue. image

  • Reply 38 of 123
    solipsismxsolipsismx Posts: 19,566member
    Shouldn't the auto-brightness be handling this? I've always found it just a little lacking, myself.

    Not until we have implants in our eyes that can tell the device what the perceived brightness is there is no way for it to know.
  • Reply 39 of 123
    hill60hill60 Posts: 6,992member

    Quote:

    Originally Posted by allenbf View Post


     


    Bingo. This happened to my family a few months back. My wife bought a few books for my 5 year old and handed the iPad back to her, a few days later we get an iTunes receipt for $250.  Kiddo clicked on an ad in a game and wound up purchasing another app.


     


    Apple refunded the money and we learned a lesson, but the default should be to the most secure option. Kids are kids. 



     


    Quote:

    Originally Posted by KDarling View Post


    I highly suspect that those slamming the parents, don't have any young kids of their own.


     


    The IAP thing happened to us last year.  Wife downloaded a game, gave the iPad to our daughter, ended up with $250 of purchases within minutes.    Fully expecting to pay for this mistake, we wrote Apple to simply ask how to prevent it in the future.  Apple voluntarily responded that they would remove the charges and sent a form email with instructions on how to turn off the "feature". 


     


    Mind you, our daughter had used Android tablets for years before this... without any problem.  (She had preferred them because of all the online kid's apps that were based on Flash.)   Such games almost always have fake money to buy game options, and kids get used to that.


     


    So we thought we doing good when we let her use an iPad instead, after she had expressed an interest in Apple products as she got older.  We figured that Apple, of all companies, would not have a system that was less kid and parent friendly than Android. 


     


    It's heavily ironic that people will promote Apple's products as "they just work", and the iPad as "usable by even babies", and then turn around and claim buyers should know about every setting menu, in order to turn off something that should've been off by default in the first place.



     


    Wow, so you both ended up with exactly the same scenario's AND exactly $250 worth of purchases.


     


    Maybe you should suggest your bosses update the whiteboards you are copying these scripts off.


     


    Feel free to enlighten us with an exact breakdown of this "$250", screenshots of your iTunes purchase history will help.

  • Reply 40 of 123
    dasanman69dasanman69 Posts: 13,002member

    "It's Apple's fault I'm too lazy to learn about my device and take responsibility for the actions of my dependents!"

    No it's Apple's fault that there's snakes in the walled garden. Aren't iOS devices so easy to use that a 2 day old kid or a senile old lady can use them? When you dumb things down for people guess what the end result is. They become lazy and stupid.
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