ADSL problems in UK
I'm in the UK using an iMac DV. Just trying to get broadband (ADSL) using Freedom2Surf as my ISP and can only achieve maximum download speeds around 140 kbps.
BT say there is no problem with the line - I've tried 2 different makes of modem - nothing helps and the ISP says it must be my computer. But there's nothing wrong with the computer unless I've done or not done something in a control panel that nobody else can think of.
Can anyone out there help me?
Thanks ............ samread
BT say there is no problem with the line - I've tried 2 different makes of modem - nothing helps and the ISP says it must be my computer. But there's nothing wrong with the computer unless I've done or not done something in a control panel that nobody else can think of.
Can anyone out there help me?
Thanks ............ samread
Comments
<strong>Not enough information. Mac OS 8,9,X 10.1, 10.2.</strong><hr></blockquote>
or to put it that way:
in·for·ma·tion Pronunciation Key (nfr-mshn)
n.
Knowledge derived from study, experience, or instruction.
Knowledge of specific events or situations that has been gathered or received by communication; intelligence or news. See Synonyms at knowledge.
A collection of facts or data: statistical information.
The act of informing or the condition of being informed; communication of knowledge: Safety instructions are provided for the information of our passengers.
Computer Science. Processed, stored, or transmitted data.
A numerical measure of the uncertainty of an experimental outcome.
Law. A formal accusation of a crime made by a public officer rather than by grand jury indictment.
[quote] i think what he's saying is that we need a few more details before we 'd be able to help you out.
if you can, write out everything you've tried, and the results you've gotten. it's tough to troubleshoot computer problems over the 'net, in-depth information is about the only way to combat this. <hr></blockquote>
troubleshooting over the internet is difficult if you can't provide us with more info. we'll help you gladly, but we need more information.
The Information Eaters?
<strong>Not enough information. Mac OS 8,9,X 10.1, 10.2.</strong><hr></blockquote>
Sorry ------ OS 9.1
<strong>Replied by Email.</strong><hr></blockquote>
No email reply received yet. Look forward to hearing from you.
<strong>
troubleshooting over the internet is difficult if you can't provide us with more info. we'll help you gladly, but we need more information.
The Information Eaters?</strong><hr></blockquote>
I'm using OS 9.1 and I think all the other useful information (sorry, in-for-ma-tion!!) was contained in my original plea for help. I've entered all the appropriate details in Modem, Internet, Remote Access and TCP/IP control panels. I've tried a Fujitsu modem and the Hermstedt WebShuttle modem. Still getting download speeds of 120 to 140 kbps.
<strong>Silly question I know, but you are sure it's about 120k bits per second and not 120k bytes per second? The latter would roughly equate to one megabit per second, which would be about right.</strong><hr></blockquote>
Yes - it's kilobits per second as shown on a website I found - bandwidthplace.com - and it feels about twice the speed I used to get with my 56k modem. The test site shows my feeling is right - I'm connecting at about twice my previous speed instead of 10 times.
Any ideas?
<strong>My only other thoughts are that when BT say there is no problem with the line, I assume they are aware you're using it for ADSL and not voice calls? You do live within the necessary distance from the exchange? Could there be a high contention ratio, other people in your area using the same service? Do you have the line plugged directly into the modem, or are you using a splitter for a second telephone? Have you tried replacing the line inside your house, between the entry point and your modem? Is the modem connected to your computer via ethernet or USB? Are there any other devices connected the same way, competing for bandwidth? I'm afraid thats all I can think of at the moment.</strong><hr></blockquote>
Thanls for all that. Yes, BT's ADSL engineer has been to my house and checked the line and given it the OK. How many other people in the area are on the same line is something I don't know. I'm using a microfilter, as supplied, and have my main telephone (voice/fax/answering machine) in one socket and the modem in the other. The modem is connected directly into one of the USB ports in the iMac. The line between microfilter and modem has been changed because each of the 2 modems I've tried has its own. I can't see any answers there, can you? Am hoping to try a friend's laptop on the line tomorrow. Thanks again.
Like you say, I think your best bet is to try it with another computer, to determine whether the iMac is the problem. Early models had a less than perfect USB implementation, but yours (DV) should be okay.
Athlon Xp. Same on my wife's iBook.
Getting 50k download per sec on a good day. This aint anywhere near the 512 k per sec download speed.
Does it depend on where you hook up to? ie slow pieces of telephone track?
Doesn't seem that ADSL is anywhere near as fast as advertised.
What's going on for us UK users?
150K per sec? Sounds nice compared to 50...moan
Lemon Bon Bon
<strong>Doesn't seem that ADSL is anywhere near as fast as advertised.
What's going on for us UK users?
150K per sec? Sounds nice compared to 50...moan
Lemon Bon Bon</strong><hr></blockquote>
I'm using an NTL cable modem and getting speeds close to 1024kbps, despite only subscribing to the 512kbps service.
<strong>
I'm using an NTL cable modem and getting speeds close to 1024kbps, despite only subscribing to the 512kbps service.
Fantastic! I was an NTL client on ntlworld but they don't have a franchise in my area and Telewest, who do, haven't got cable laid here.
pay attention !
<strong>Hmmm. Same BT internet ADSL. Using 'Speedtouch' modem.
Athlon Xp. Same on my wife's iBook.
Getting 50k download per sec on a good day. This aint anywhere near the 512 k per sec download speed.
Does it depend on where you hook up to? ie slow pieces of telephone track?
Doesn't seem that ADSL is anywhere near as fast as advertised.
What's going on for us UK users?
150K per sec? Sounds nice compared to 50...moan
Lemon Bon Bon</strong><hr></blockquote>
GOOD NEWS! I have solved my problem of poor ADSL speeds. Whether it can solve anyone else's, I don't know. I had to do a clean re-instal of my OS. Magic!! Am now downloading at speeds up to 460 kbps.