What is an AppleCare Carpe Facto Advisor?

welshdogwelshdog
Posted:
in General Discussion edited April 2014


I saw some job listings on the Apple site for "Team Manager: Carpe Facto Team" and "Applecare Carpe Factor Advisor".  I have no idea what this means or what the jobs entail other than the descriptions, which are filled with corporate doublespeak.  This "carpe facto" seems to be a title unique to Apple.  Anyone have insight into what these jobs really entail?


 


Carpe facto means "seize the facts" in a literal translation.  Not sure what the Apple definition is.

Comments

  • Reply 1 of 9
    tallest skiltallest skil Posts: 43,388member


    Originally Posted by WelshDog View Post


    Carpe facto means "seize the facts" in a literal translation.  Not sure what the Apple definition is.



     


    It means a specialized Black Apps team (codename "Young Steve") that infiltrates competitors and obtains proof of their theft of Apple designs and devices before they can be destroyed.

  • Reply 2 of 9
    lazyburnslazyburns Posts: 2member

    Quote:

    Originally Posted by Tallest Skil View Post


     


    It means a specialized Black Apps team (codename "Young Steve") that infiltrates competitors and obtains proof of their theft of Apple designs and devices before they can be destroyed.



    That couldn't be anymore wrong

  • Reply 3 of 9
    welshdogwelshdog Posts: 1,908member

    Quote:

    Originally Posted by Tallest Skil View Post


     


    It means a specialized Black Apps team (codename "Young Steve") that infiltrates competitors and obtains proof of their theft of Apple designs and devices before they can be destroyed.



     


    Quote:

    Originally Posted by lazyburns View Post


    That couldn't be anymore wrong



     


    It was vaguely funny however.

  • Reply 4 of 9
    lazyburnslazyburns Posts: 2member

    Quote:

    Originally Posted by WelshDog View Post


     


     


    It was vaguely funny however.



    i agree, it was funny

  • Reply 5 of 9
    tatamitetstatamitets Posts: 1member


    A Carpe Facto Advisor is a customer support agent whose job is to gather data about problems. Instead of providing tech support to fix a problem, they ask questions to try to determine what caused the problem so they can provide the data to Apple.

  • Reply 6 of 9
    siradrian1911siradrian1911 Posts: 1member

    The Carpe Facto team does gather information about what may have caused the issue and reports it to Apple Inc. They also develop troubleshooting steps and a plan to resolve the issue that normal Apple Care agents and their Sr. Level advisors cannot fix on their own. They are literally the black-ops of troubleshooting for big problems, and they are rarely used to my knowledge. 

  • Reply 7 of 9
    532lantern532lantern Posts: 1member
    Carpe Facto acts as an info gathering arm of AppleCare.  It's literally AppleCare Black Ops.  They're senior level advisors who gather more information than the average rep, but they don't identify themselves.  You probably don't know that you're dealing with a Carpe Facto advisor, and they'll never tell you.  They're above normal Senior Advisors and have more resources, but the customer won't know because the service is that good.
  • Reply 8 of 9
    scoffs0vscoffs0v Posts: 2member
    532lantern said:
    Carpe Facto acts as an info gathering arm of AppleCare.  It's literally AppleCare Black Ops.  They're senior level advisors who gather more information than the average rep, but they don't identify themselves.  You probably don't know that you're dealing with a Carpe Facto advisor, and they'll never tell you.  They're above normal Senior Advisors and have more resources, but the customer won't know because the service is that good.
    This is the most accurate description
  • Reply 9 of 9
    scoffs0vscoffs0v Posts: 2member
    siradrian1911 said:

    The Carpe Facto team does gather information about what may have caused the issue and reports it to Apple Inc. They also develop troubleshooting steps and a plan to resolve the issue that normal Apple Care agents and their Sr. Level advisors cannot fix on their own. They are literally the black-ops of troubleshooting for big problems, and they are rarely used to my knowledge. 

    You are mostly correct except they are constantly used, are in operation at all times, and are not only used for big problems, it could be anything.
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