Apple faces class action suit over allegedly defective iMac displays

Posted:
in Current Mac Hardware edited January 2014
Another class action suit has been brought against Apple, this time alleging the company knew about, but did not address, a fault with displays in the previous generation of 27-inch iMac desktops.

iMac


Corbin Rasmussen, of Idaho Falls, Idaho, says in the complaint that his 27-inch iMac began to experience trouble with the display 18 months after purchase. Specifically, half of the display went dark, which Rasmussen says impacted his use of the computer for things like watching movies or web browsing. The suit was first noticed by GigaOM.

After examining the computer, Rasmussen claims that Apple told him a repair would run $500 because the desktop was out of warranty. Rasmussen believes Apple should offer free repairs for the product, pointing to a 300-page-long thread on Apple's user-to-user support forums as evidence that the problem is widespread enough to warrant special action.

"Despite numerous complaints mounting in Apple's online forums and lodged with Apple Care customer service representatives, Apple has refused to publicly acknoledge the screen dimming defect," the complaint says, "and has failed to stand behind its representations and products and offer a fix for impacted consumers."

Rasumussen also cites a 2009 Techcrunch report that called the iMac an "iLemon," and seeks to represent all owners of 27-inch iMacs featuring LED-backlit displays from South Korean manufacturer LG made prior to December 2012. The case, the complaint says, may be worth more than $5 million.

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Comments

  • Reply 1 of 30
    Shit happened 18 months after purchase... that's what AppleCare is for. Cheap bastard thought he'd save a couple hundred and not have to pay $500 in repairs. Truth is, he gambled and lost... with Apple is was a pretty safe bet that the equipment wouldn't fail, but it was a gamble just the same. Now he wants the AppleCare coverage he failed to buy.
  • Reply 2 of 30
    Get Applecare!
  • Reply 3 of 30
    If he win, then warranty means nothing and you can sue everyone whenever your device fail?
  • Reply 4 of 30
    sflocalsflocal Posts: 5,990member
    Quote:
    Originally Posted by AppleInsider View Post



    After examining the computer, Rasmussen claims that Apple told him a repair would run $500 because the desktop was out of warranty. Rasmussen believes Apple should offer free repairs for the product...



    Screw you buddy!  Why should ANY manufacturer be obliged to continue fixing products out of warranty?  I think Apple goes way more out of their way to fix/replace items that did exceed their warranty period but they certainly are not obligated to.



    That's what AppleCare is for.  Idiot.  Moron.  Sure, extended warranties in general I think are a scam, but I think what one gets with a bonafide AppleCare plan, it's worth it considering how expensive those iMacs are.



    Written on my trusty 2009-iMac.

  • Reply 5 of 30

    Fixed a 24 inch Apple LED Cinema Display with a LG panel. The solder on one of the backlight LEDs had cracked and the entire LED came off, disabling the entire backlight system. Joys of lead-free solder.

  • Reply 6 of 30

    We just repaired one of these at our office last week, a mid-2011 model. The actual part that breaks when this fails is VERY poorly designed and thought out. This isn't just a case of trying to get around a warranty, Apple should not have built it the way they did. A class action lawsuit like this is meant to encourage a company to make smart choices when making a poor one hurts users.

     

    He's not just complaining. My iMac is fantastic, but that power connector was really stupid. Don't do it again, Apple.

  • Reply 7 of 30
    konqerror wrote: »
    Fixed a 24 inch Apple LED Cinema Display with a LG panel. The solder on one of the backlight LEDs had cracked and the entire LED came off, disabling the entire backlight system. Joys of lead-free solder.

    Weren't early LG panels used in iPads prone to a light leakage problem?
  • Reply 8 of 30
    cash907cash907 Posts: 893member
    Good luck buddy. After the way Apple squashed the faulty sleep/wake button lawsuit, it's pretty clear that doing the right thing isn't in Apple's playbook anymore.

    Besides that, 500 bucks to replace a 2 year old screen? That's beyond ridiculous. Maybe if it were from the current gen, considering how hard the stupid things are to remove and replace, but the previous gen took maybe a half hour to swap out panels.
  • Reply 9 of 30
    saareksaarek Posts: 1,396member
    I've always felt that a 12 month warranty on a premium priced product was unreasonable. Should really be 24 months minimum, if this happens to anyone in the UK know that you are covered by the sales of goods act, do not let Apple fob you off!
  • Reply 10 of 30
    jungmarkjungmark Posts: 6,922member
    If he wins, he'll get a $5 gift card. His lawyer will get a couple million $.
  • Reply 11 of 30

    I can't understand why people pile on Apple whenever their product goes bad out of warranty. Apple has surprised the hell out of me with two incidents that happened during the past few years:

     

    1) In 2011, Apple notified me by mail that our iPod Nano, purchased in 2006 had battery issues. They asked me to send it back and they would 'rectify the situation'. We hardly used that iPod anymore, so I sent it back. A few weeks later, we received a brand new Nano, their latest model to replace our old one. 

     

    2) Last year, I received a note from Apple in the mail that my iMac model was experiencing hard drive failures. If I took the Mac to an authorized service, they would replace the drive with a brand new one at no cost. 

     

    This is the Apple that I know, that I invest in, and that I admire. They really care about their customers. Buy Applecare, play by the rules, and all should be fine.

  • Reply 12 of 30
    wizard69wizard69 Posts: 13,377member
    jungmark wrote: »
    If he wins, he'll get a $5 gift card. His lawyer will get a couple million $.

    Unless of course he is a lawyer or has a close relative that is.

    This is perhaps the biggest problem with this issue. Right or wrong with his demands the lawyers win.
  • Reply 13 of 30
    wizard69wizard69 Posts: 13,377member
    flipkal wrote: »
    I can't understand why people pile on Apple whenever their product goes bad out of warranty.
    If the product was defective at the time of manufacture then he may have an argument if Apple actually knew that device was defective. The thing is you would need evidence that Apple knowingly shipped defective product when it released the hardware. Not so easy to prove and more than likely not the case.
    Apple has surprised the hell out of me with two incidents that happened during the past few years:

    1) In 2011, Apple notified me by mail that our iPod Nano, purchased in 2006 had battery issues. They asked me to send it back and they would 'rectify the situation'. We hardly used that iPod anymore, so I sent it back. A few weeks later, we received a brand new Nano, their latest model to replace our old one. 

    2) Last year, I received a note from Apple in the mail that my iMac model was experiencing hard drive failures. If I took the Mac to an authorized service, they would replace the drive with a brand new one at no cost. 

    This is the Apple that I know, that I invest in, and that I admire. They really card about their customers. Buy Applecare, play by the rules, and all should be fine.

    I'm not even sure AppleCare is justified in this case. I have to wonder if he considered a DIY repair or taking it to a third part maintenance organization.
  • Reply 14 of 30
    bdkennedy1bdkennedy1 Posts: 1,459member

    I don't buy AppleCare BECAUSE I'm buying an Apple product that I expect to be as well made as any luxury product. I used to buy AppleCare and never used it after spending all of that money for it.

     

    The extended warranty industry is as much of a scam as pay day loans. Those defective displays are from no fault of the user and Apple needs to fix them before they tarnish their image.

  • Reply 15 of 30
    aegeanaegean Posts: 159member
    I agree with saarek. One year warranty is not enough, it should be two years as we pay the premium price for premium product which deserve to have a premium warranty. Every manufacturers whether its Panasonic, Samsung, Sony, LG, they all have standard 1 year warranty on their products. Apple's computer are undoubtedly way better than any other in the market today and if one would pay an extra hard-earned cash to get the premium product, it deserve to have an advantage for a longer peace of mind, means better coverage/warranty

    I bought 7 Macs from Mac Pro to MacBook Air until now, none of them I got Apple Care. Luckily not experienced any issue with any of my Apple products but still I did not have the peace of mind longer than one year and that was not enough.

    I am again willing to buy new Mac Pro but if I am already paying Apple more than $3K for their premium product, it should automatically at least give me two year full replacement warranty, in fact, three years to be fair.

    ..and since the failure rate for Apple products are far less than others, Apple should not have this issue to give 2 years warranty instead of one.

    Its just my opinion.
  • Reply 16 of 30
    aegean wrote: »
    I agree with saarek. One year warranty is not enough, it should be two years as we pay the premium price for premium product which deserve to have a premium warranty….. Its just my opinion.

    Consider a couple of things here. First, what is this “premium price” you think you are paying? Do you REALLY think you are paying “premium” prices for the hardware and software alone? I don’t. I think you’re getting tremendous value, because it INCLUDES world-class support built into it, for an entire year (or more, in some places), at a very fair price. How can you justify doubling that warranty period at no charge?

    And for an equally fair price, they offer 3 full years of warranty support. Who else does that? And it’s not just “support”, it’s the best on the planet, consistently gaining higher marks than anyone else in their industries, and then some.

    Dollar for dollar, feature for feature, spec for spec, Apple products are NOT that much more expensive than their apples-to-apples-compared competition, and that SMALL “premium” pays for the top-flight support you get.

    Consider the quality of Apple’s warranty/after-sales support. Do you think the quality of support would be maintained if it was a “free two years”? I think their warrant programs are very fair. Especially considering the extremely low failure rate of their products.

    It’s just my opinion.
  • Reply 17 of 30
    evilutionevilution Posts: 1,398member

    Agreed, 1 year is a little short considering the price.

    Oh hang on, I'm in the UK so I get 2 years anyway.

    At least the EU can do something right.

  • Reply 18 of 30
    chris_cachris_ca Posts: 2,543member
    Quote:
    Originally Posted by diggydobby View Post

    If he win, then warranty means nothing and you can sue everyone whenever your device fail?

     

    You can already sue anyone for anything.
    Doesn't mean you have a case or will win.
  • Reply 19 of 30
    I actually went thru this exact thing 10 months ago, i had it repaired and the display was replaced but the same exact thing started happening 2 weeks ago. I didnt buy Applecare not to be cheap (its a $3,500 maxed out imac) but because i maxed out my credit card to buy it, i actually had apple executive relations get involve and they paid for the repair at a certified shop.

    At the shop i was told that the LED connection on the lower left of the display looks like it was soldered by a 5 year old and that the new part didnt look that much better but it worked, i never had a problem with any apple products and i always buy applecare that was the first time i didnt get it.

    Im currently speaking directly with an Apple executive relations rep who helped me get it repaired last time but this time this im asking them to take a recall of the display into consideration.

    Also to those who say just get applecare, with or without it this is a faulty not well manufactured display (likely not apples fault but the manufactures) even if i had applecare i wouldnt want to take my bread and butter mac to the shop for a week to get it repaired once a year, what about after apple care expires? Does that mean the product shouldnt work? I had a mac for 5 years without a hiccup and i expect even more from this one, i still have and ipod thats about 7 years old and works like a charm, when a product is bad like this one its supposed to be recalled, they have recalled hard drives and other parts, again even with applecare many people have experienced this issue within the first year and thats not fair to bave to bring it in for a week to repair it once a year.

    Just my thoughts
  • Reply 20 of 30
    matrix07matrix07 Posts: 1,993member

    Well, at least it's not smelly. <img class=" src="http://forums-files.appleinsider.com/images/smilies//lol.gif" />

     

    http://thenextweb.com/shareables/2013/10/30/youre-alone-new-dell-laptop-smells-like-cat-urine/

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