J.D. Power ranks Samsung tablets better than iPad entirely due to cost
J.D. Power and Associates released a new study on tablet customer satisfaction, ranking Apple's iPad second behind Samsung's tablets for the first time, entirely on the basis of cost.
A previous report released in April narrowly ranked iPad first ahead of Amazon, with Samsung, Asus, and Acer all turning in scores below the rating firm's "industry average."
Today however, J.D. Power issued a volume two version of its tablet report, ranking Amazon's Kindle well below average and putting Samsung on top, just a few points ahead of Apple (835 to 833, out of 1000).
In its detailing of the points it awarded each maker, J.D. Power said Apple's iPad beat Samsung in performance, ease of use, physical design and in tablet features, ranking Samsung better solely in terms of cost.
At the same time, the firm maintains that its study "measures satisfaction across five key factors (in order of importance): performance (26%); ease of operation (22%); styling and design (19%); features (17%); and cost (16%)."
Despite a cost advantage, and regular promotions that give away tablets, Samsung continues to sell far fewer tablets than Apple. This is particularly evident in Good's enterprise rankings, which show 95 percent of business apps are for iPad and 90 percent of devices used are iPads, as well as education figures showing a 94 percent adoption of Apple's iPad over competing tablets.
A previous report released in April narrowly ranked iPad first ahead of Amazon, with Samsung, Asus, and Acer all turning in scores below the rating firm's "industry average."
Today however, J.D. Power issued a volume two version of its tablet report, ranking Amazon's Kindle well below average and putting Samsung on top, just a few points ahead of Apple (835 to 833, out of 1000).
Apple's iPad beat Samsung in performance, ease of use, physical design and in tablet features
In its detailing of the points it awarded each maker, J.D. Power said Apple's iPad beat Samsung in performance, ease of use, physical design and in tablet features, ranking Samsung better solely in terms of cost.
At the same time, the firm maintains that its study "measures satisfaction across five key factors (in order of importance): performance (26%); ease of operation (22%); styling and design (19%); features (17%); and cost (16%)."
Despite a cost advantage, and regular promotions that give away tablets, Samsung continues to sell far fewer tablets than Apple. This is particularly evident in Good's enterprise rankings, which show 95 percent of business apps are for iPad and 90 percent of devices used are iPads, as well as education figures showing a 94 percent adoption of Apple's iPad over competing tablets.
Comments
now I guess apple wont get most reliable brand award and it's 9 year streak will be broken....
by scamsung obviously.
This is psychotic. The price was never an issue before. How can they possibly justify this?
Five. Five. Five. Five. Five. Two.
Where’s the chart for last time?
Hey JD Power, zombies ate my brain today. I ain't got any left. Can I apply to be an analyst at your firm? I would be a star.
http://appleinsider.com/articles/12/09/13/apple_tops_jd_power_rankings_for_tablet_customer_satisfaction
http://blogs.wsj.com/digits/2013/10/30/what-people-are-saying-about-ipad-air/
Huh. Must be weighted with cost being the biggest factor. So with that, would a free turd rank best?
Only because of price ?
REALLY ???
If that is true Apple wouldn't survive every super cheap bloat from competition (ultra cheap iPod clones, netbooks, and now cheap 199$ tablets) and still they are there.
5 categories and you only win in one (1) so that makes you better than everyone else? That makes you first? They should use those score cards in all major sports, car ratings, appliance ratings and any other rating system on the planet!!
JD Power has just lost all credibility as a consumer rating system.
So Hyundai is better than Lexus, BMW, Mercedes Benz, Infinity, Toyota, Nissan, Jeep, Porsche, and Land Rover based solely on price.?!!??!!!
Get the "F" out of here JD Blower. Put some lube on those lips and check the sewn in knee pads before you see samscum tonight.
JDP seems to think cost = price.
Once again we need to re-educate people about the difference between purchase price and cost.
True cost.
I.e., cost of ownership.
So according to J.D. Power, liquidate unsold products is a sign of good customer satisfaction? I'm shock…
It's too bad they didn't have resale value as one of the criteria, since that will offset the total cost of ownership. With Apple, it's more likely you will recoup more of the initial investment if given the same circumstances as compared to other brands. So, the initial cost is minimized to almost no difference.
I've said it before, most Americans equate "good value" with cheap!
The largest restaurant chain in the world? McDonald's. And what do they make? Crap food!
The largest beverage company in the world? Coke-Cola. And what do they make? Crap drinks!
The largest auto company in the world? GM (for a while). And what do they make? Crap cars!
The largest PC manufacturer in the world? HP. And what do they make? Crap PC's!
The largest software company in the world? MicroSoft. And what do they make? Crap software!
Walmart? Just sells crap products.
General Mills or General Foods? Cheap processed food-like crap!
Dell sells crap laptops.
Domino's sells crap pizzas and on an on.
Should be no surprise Samsung sells crap tablets.....
Thank goodness for Apple!