Only way to force Apple to do right thing (replace faulty computers) is to make this issue visible as much as possible.
First thing is to make website where future customers can get informed how many Apple computers have flaw by design which can not be repaired, how much it will cost customers to repair it, and how long it will last.
I would make site to look like real apple site but only with this information.
Only than Apple will react. You need to go termo nuclear with them to provoke reaction
i have he same problem with an ealy 2011 MBP. I work with it (editing, motion graphics) and I would have to change the logic board for about 1200 $ (i live in brasil). For a computer that I paid 2200 $ more or less. I bought it 26 months ago in France. There is a page about this problem http://www.mbp2011.com/ It seems that it is a quality control problem of Apple Computer!!! a lot of these early 2011 MBP have the same problem. You buy a computer a very expensive price because they are supposed to be of very good quality. But they are not and to repair Apple is demanding a fortune...I am thinking in sueing them.
I had the same problem. My early 2011 MBP 15' stoppped working. This is a problem with the GPU. It's been documented on this site http://www.mbp2011.com/. it is a quality control problem of Apple Computer!!! you pay 2200$ for a computer that doesn't work after 26 months because it is not properly made and they ask you 1200$ (I,live in Brazil) to fix it. Apple made its reputation upon qualty, but this quality isn't there anymore. They're crooks!
Going through the back and forth with Apple currently over my late 2011 MBP.
I would like to assemble names and case numbers of all those affected in the UK.
In my personal case, I'm claiming that I'm covered under Sales of Good Act 1979 [which is one of the many EU + UK pieces of legislation that covers you ON TOP of your Apple warranty], in specific, what it says about "conforming to contract" and being "of satisfactory quality". The fact that the latest Apple recall on the 2011 iMac's with faulty AMD chips was extended for computers up to 3 years old in my eyes sets the precedent for what is deemed an "acceptable lifespan" for a computer of this value and marketed in such a way. As it's past 6 months since purchase, it's down to me as the consumer to prove that it is defective.
The hardest part is proving that the latent defect was there, but not apparent, when I bought the computer. It is becoming clear that there is a known "pattern of failures" in the 6550/6750 GPUs which indicates a class issue here, which is a different kettle of fish. I would argue that because of the history of this specific known issue with this model's predecessors that the failure of hardware is due to Apple being negligent in respect of design, manufacture and marketing.
I'm on my 3rd logic board and now out of Apple Care. The Apple "genius" claimed they'd used a new logic board (implying that the replacement done by the authorized service centre wasn't new). I'm hoping it lasts as long as the original, which would give me 5 1/2 years total.
If not, I'll probably take my son's 2012 MBP. He's not as invested in Mac software as I am and was looking
I'm on my 3rd logic board and now out of Apple Care. The Apple "genius" claimed they'd used a new logic board (implying that the replacement done by the authorized service centre wasn't new).
Most companies use a combination of new and refurbished parts when for repair service.
Stumbled upon this thread and am sweating a little as I have this exact machine....
Mine hasn't died, but I decided to limit it to integrated graphics for most tasks whenever possible. Obviously some things such as external displays won't work that way (no hardware path). If it dies I'll replace it, as I do have to take it with me.
My early 2011 MBP starting having graphics problems that would be induced by running iMovie, most photo editing applications and even video streaming. This started about two weeks after my warranty expired. Took it to the Genius bar, where they confirmed it was a graphics card problem. The rep said, "your Apple Care is expired -- however, I have some latitude..." The MBP was fixed in two days, no cost to me.
It was sent to depot, where they also concluded that the CD drive was broken (I knew this, but didn't bring it up, since it's not critical to me and wasn't ready to shell out $$ for something I rarely used), so they replaced that at no cost. I had also previously upgraded the stock 4Gb RAM with 8 GM from Corsair. Depot diagnostics said the RAM was causing kernel panic, so they replaced it with 4Gb of Apple RAM and gave me the Corsair back. I'm not sure if I'm convinced the Corsair RAM still is a problem and I really would like to get back up to 8 Gb RAM, so I'm tempted to swap it back in.
Anyway, I'm not flush with money and knew the repair (just the graphics) could come to $500 or higher, but I had read enough about how prevalent the problem was and concluded that Apple was likely to relent and ultimately pay me back for the repair as a result of their own recall or even possibly another type of recall that has been prompted by that special extra incentive called "class action". In the end, I suspect they decided to not to universally announce a recall, but to cover the cost of any MBPs with this problem for those who bother to bring it in and complain.
Comments
Unfortunately you bought a lemon.Apple really should have given you another machine long ago.
Only way to force Apple to do right thing (replace faulty computers) is to make this issue visible as much as possible.
First thing is to make website where future customers can get informed how many Apple computers have flaw by design which can not be repaired, how much it will cost customers to repair it, and how long it will last.
I would make site to look like real apple site but only with this information.
Only than Apple will react. You need to go termo nuclear with them to provoke reaction
It seems that it is a quality control problem of Apple Computer!!! a lot of these early 2011 MBP have the same problem. You buy a computer a very expensive price because they are supposed to be of very good quality. But they are not and to repair Apple is demanding a fortune...I am thinking in sueing them.
http://www.change.org/en-AU/petitions/timothy-d-cook-replace-or-fix-all-early-2011-macbook-pro-with-graphics-failure
Let Apple do something about their quality control problems they are confronted with like consumers like yourself. A dam shame!
What is your response sir?
I presume you do not understand English.
No.
Not happening at all.
Not acceptable.
Hello all.
Going through the back and forth with Apple currently over my late 2011 MBP.
I would like to assemble names and case numbers of all those affected in the UK.
In my personal case, I'm claiming that I'm covered under Sales of Good Act 1979 [which is one of the many EU + UK pieces of legislation that covers you ON TOP of your Apple warranty], in specific, what it says about "conforming to contract" and being "of satisfactory quality". The fact that the latest Apple recall on the 2011 iMac's with faulty AMD chips was extended for computers up to 3 years old in my eyes sets the precedent for what is deemed an "acceptable lifespan" for a computer of this value and marketed in such a way. As it's past 6 months since purchase, it's down to me as the consumer to prove that it is defective.
The hardest part is proving that the latent defect was there, but not apparent, when I bought the computer. It is becoming clear that there is a known "pattern of failures" in the 6550/6750 GPUs which indicates a class issue here, which is a different kettle of fish. I would argue that because of the history of this specific known issue with this model's predecessors that the failure of hardware is due to Apple being negligent in respect of design, manufacture and marketing.
I would like to assemble names and case numbers of all those affected in the UK so that a legal proceedings can be initiated.
Enjoy spending thousands on something that will net you absolutely nothing.
I'm on my 3rd logic board and now out of Apple Care. The Apple "genius" claimed they'd used a new logic board (implying that the replacement done by the authorized service centre wasn't new). I'm hoping it lasts as long as the original, which would give me 5 1/2 years total.
If not, I'll probably take my son's 2012 MBP. He's not as invested in Mac software as I am and was looking
I'm on my 3rd logic board and now out of Apple Care. The Apple "genius" claimed they'd used a new logic board (implying that the replacement done by the authorized service centre wasn't new).
Most companies use a combination of new and refurbished parts when for repair service.
Apple uses refurb parts I know this for a fact.
Stumbled upon this thread and am sweating a little as I have this exact machine....
Stumbled upon this thread and am sweating a little as I have this exact machine....
Mine hasn't died, but I decided to limit it to integrated graphics for most tasks whenever possible. Obviously some things such as external displays won't work that way (no hardware path). If it dies I'll replace it, as I do have to take it with me.
It was sent to depot, where they also concluded that the CD drive was broken (I knew this, but didn't bring it up, since it's not critical to me and wasn't ready to shell out $$ for something I rarely used), so they replaced that at no cost. I had also previously upgraded the stock 4Gb RAM with 8 GM from Corsair. Depot diagnostics said the RAM was causing kernel panic, so they replaced it with 4Gb of Apple RAM and gave me the Corsair back. I'm not sure if I'm convinced the Corsair RAM still is a problem and I really would like to get back up to 8 Gb RAM, so I'm tempted to swap it back in.
Anyway, I'm not flush with money and knew the repair (just the graphics) could come to $500 or higher, but I had read enough about how prevalent the problem was and concluded that Apple was likely to relent and ultimately pay me back for the repair as a result of their own recall or even possibly another type of recall that has been prompted by that special extra incentive called "class action". In the end, I suspect they decided to not to universally announce a recall, but to cover the cost of any MBPs with this problem for those who bother to bring it in and complain.