Class-action lawsuit accuses Apple of misrepresenting iPhone storage with iOS 8

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  • Reply 61 of 368
    So get a bigger storage size. QQ
  • Reply 62 of 368
    malaxmalax Posts: 1,598member
    Quote:

    Originally Posted by SpamSandwich View Post



    Winning a lawsuit won't fix stupidity and consumer sloth.

    Again, I'm not in favor of the lawsuit, but if they win they would fix Apple "sloth" and cause them to be more forthcoming.  Are you really arguing that Apple shouldn't include "3GB of storage is reserved for the operating system and other non-user-removable files; this figure subject to change with future OS changes." in their half page of footnotes?  

     

    Would it be so hard to include it in this doozy of a footnote?

     

     



    Quote: http://www.apple.com/iphone-6/specs/


    1GB = 1 billion bytes; actual formatted capacity less. Requires a plan (which may include restrictions on switching service providers and roaming, even after contract expiration); sold separately to qualified customers. Credit check required; must be 18 or older. Wireless service is provided by and is the sole responsibility of your wireless service provider. Some capabilities are not available in all areas and depend on your wireless plan and service provider network. Service may not be available in all areas or at the signal strength, rates, speeds, or bandwidth as demonstrated. Some features may require added fees. Contact your wireless service provider for more details. Customers who want to upgrade from another phone or replace a previous-generation iPhone should check with their wireless service provider for pricing options. For those who are not qualified customers, are not eligible for an early upgrade, are purchasing an unlocked iPhone, or wish to buy an iPhone as a gift, see your carrier, an Apple Retail Store Specialist, the Apple Online Store, or an Apple Authorized Reseller for pricing. In CA and RI, sales tax is collected on the unbundled price of iPhone. Wi?Fi Internet access required for some features; fees may apply. Use constitutes acceptance of Apple’s software license agreement. Warranty information is also available at www.apple.com/legal/warranty/iphone. Unauthorized modification of your iPhone software violates the software license agreement. Inability to use an iPhone due to unauthorized modifications is not covered under your warranty.



  • Reply 63 of 368
    malaxmalax Posts: 1,598member
    Quote:

    Originally Posted by SolipsismY View Post





    No it's not.



    Is that right?  Ok, show me on Apple site where they explain this in more detail.

  • Reply 64 of 368
    smileydude wrote: »

    So you are arguing that everyone should know the intricate tech details about how things they use everyday work down to minutia like filesystems and GB vs GiB?  Do you even practice that yourself? What about outside of computers? Do you know exactly how your refrigerator works? Do you know all the details about how car works?

    People shouldn't have to become experts in everything. Just because someone doesn't know as much as you do about their phone doesn't mean they are stupid or sloths.  It just means they've spent time becoming experts in something else so that you don't have to know everything either.

    It's your responsibility as a consumer to adequately research and compare before purchasing. Grow up. This is how things work.
  • Reply 65 of 368
    malaxmalax Posts: 1,598member
    Quote:

    Originally Posted by SolipsismY View Post





    What's their specific point about iOS 8 that isn't a point in iOS 7?



    I've read the entire brief and they seem muddled about iOS 8 versus the devices.  I can't explain that.  

  • Reply 66 of 368
    malax wrote: »
    Again, I'm not in favor of the lawsuit, but if they win they would fix Apple "sloth" and cause them to be more forthcoming.  Are you really arguing that Apple shouldn't include "3GB of storage is reserved for the operating system and other non-user-removable files; this figure subject to change with future OS changes." in their half page of footnotes?  

    Would it be so hard to include it in this doozy of a footnote?
    No, they shouldn't include "3GB of storage is reserved for the operating system and other non-user-removable files" because the OS doesn't take up 3GB.


    READ THE FUCKING IMAGE YOU POSTED!!!
  • Reply 67 of 368
    malaxmalax Posts: 1,598member
    Quote:

    Originally Posted by SpamSandwich View Post



    It's your responsibility as a consumer to adequately research and compare before purchasing. Grow up. This is how things work.

     

    Like it or not, there are consumer protection laws and truth in advertising rules.  That's how things work.

  • Reply 68 of 368
    malax wrote: »
    Like it or not, there are consumer protection laws and truth in advertising rules.  That's how things work.

    Pass all the laws you want, they'll just keep making "better idiots".
  • Reply 69 of 368

    Where is the emoji that rolls it eyes? because that's exactly what i did when i saw this header. seriously? there are so many manufactures out there that have had cellphones long prior to apple why is it only an issue now? because apple is killing the mobile industry?

  • Reply 70 of 368
    gatorguygatorguy Posts: 24,213member
    It's your responsibility as a consumer to adequately research and compare before purchasing. Grow up. This is how things work.

    Am I reading the lawsuit correctly that it's more about the lack of disclosure that upgrading from iOS7 to 8 is going to reduce the available storage by a significant amount on users 16GB iPhones?

    EDIT: Yes, that appears to be the case. It's not that the plaintiffs were unaware that an OS eats up some of the stated storage capacity. It's that they did not expect iOS8 to take yet another 20% plus of their available storage when they upgraded from their original iOS7, nor did Apple disclose what they felt was a significant impact on their user available storage.
  • Reply 71 of 368
    So I just checked my iPad which I have been using now for 2 1/2 yaers now. It has 32GB of memory. Even after all this time I still have over 16GB available. Maybe I should sue because Apple sold me more memory than I need. :p
  • Reply 72 of 368
    malaxmalax Posts: 1,598member
    Quote:

    Originally Posted by SolipsismY View Post





    No, they shouldn't include "3GB of storage is reserved for the operating system and other non-user-removable files" because the OS doesn't take up 3GB.





    READ THE FUCKING IMAGE YOU POSTED!!!



    Whoa, chill out dude.  I don't know what you're referring to, but the image that Rogifan posted (and the table in the court filing) shows that more than 3GB is unavailable for end-user use.  Seriously, what are you talking about?

  • Reply 73 of 368
    Seems no different from about 20 years ago when companies were saying their monitors were larger than they really were for all intents and purposes.

    It's a bit unfair for any company to say you have a 16 gig device by implying you have 16 gigs of stuff to put on it. They should have actual amount available. It can't be that hard to be upfront. Ho hum.
  • Reply 74 of 368
    "reasonable customers" don't start a class action.
  • Reply 75 of 368
    malaxmalax Posts: 1,598member
    Quote:
    Originally Posted by Rogifan View Post



    Where are they getting their figures from? Why would iOS take up more space on an iPod than an iPhone? And are these people going to sue every other manufacturer since they're even worse than Apple in this regard?



    2-Mobile-storage-space-01.jpg

     

    In case someone else needs help with math.  16GB - 12.6GB = 3.4GB and 16GB - 12.2GB = 3.8GB.  And 3.4 > 3.0.  Does someone need a timeout?

  • Reply 76 of 368
    What really sucks is that the company was selling 8 gig phones. Or still is. That's pretty lame.
  • Reply 77 of 368
    Quote:

    Originally Posted by SpamSandwich View Post





    It's your responsibility as a consumer to adequately research and compare before purchasing.



    Where does the adequate research end? The box says 16GB of storage. A reasonable expectation is that it would hold 16GB of files. When I bought a refrigerator, it listed it's capacity in cubic feet. That capacity wasn't reduced by the motor and other internals -- that was already taken out of the listed capacity.

     

    At some point the consumer has to trust the manufacturer -- should they have to know how much space *could* be taken up by a future OS update? There is no way for them to find that on the box or the website.  Should they have to know the details of how the filesystem divides up space on the flash drive? Should they know about how MLC nand differs from TLC nand?

     

    Modern devices have gotten way too complicated for any one person to completely understand how they work.  And if the people working on the devices can't understand them completely, how is an average consumer supposed to?

  • Reply 78 of 368
    malax wrote: »

    Whoa, chill out dude.  I don't know what you're referring to, but the image that Rogifan posted (and the table in the court filing) shows that more than 3GB is unavailable for end-user use.  Seriously, what are you talking about?

    HOLY FUCKING CRAP ON A CRACKER!

    1000


    One last time. This is a tech site so I do expect everyone to know about binary.


    2000
  • Reply 79 of 368
    malaxmalax Posts: 1,598member
    Quote:

    Originally Posted by SmileyDude View Post

     



    Where does the adequate research end? The box says 16GB of storage. A reasonable expectation is that it would hold 16GB of files. When I bought a refrigerator, it listed it's capacity in cubic feet. That capacity wasn't reduced by the motor and other internals -- that was already taken out of the listed capacity.

     

    At some point the consumer has to trust the manufacturer -- should they have to know how much space *could* be taken up by a future OS update? There is no way for them to find that on the box or the website.  Should they have to know the details of how the filesystem divides up space on the flash drive? Should they know about how MLC nand differs from TLC nand?

     

    Modern devices have gotten way too complicated for any one person to completely understand how they work.  And if the people working on the devices can't understand them completely, how is an average consumer supposed to?




    Thank you.  That's a much better analogy than my flawed gas tank capacity one (for a few reasons).

     

    Apple tends to be very good about under promising and over delivering (see how they talk about battery life).  This storage capacity issue is an exception.

  • Reply 80 of 368
    smileydude wrote: »
    A reasonable expectation is that it would hold 16GB of files.

    And the capacity is 16GB. In fact, every device has a capacity slightly over 16GB. What it doesn't have is 16GiB of capacity or 16GiB of capacity after the drive is formatted and the OS installed. If you had an issue with that — as I did with the former issue of the polysemes — then it's something you should have been aware of a very long time ago, and not something you attribure to Apple or iOS 8. This is an industry issue, not something that never would have happened if Steve Jobs were alive.
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