Apple issues apology as iTunes & App Store outage persists for 7+ hours

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Comments

  • Reply 21 of 83
    rogifanrogifan Posts: 10,669member
    It's not like this is a common occurance. Accidents happen.

    On the plus side, iOS 8.2 has been the most rock-solid version of iOS to date, IMO. Very, very pleased with it.

    On my iPad if I use voice dictation and then press done it erases everything I just said. Works fine on my iPhone 6 though.
  • Reply 22 of 83
    jfc1138jfc1138 Posts: 3,090member
    Quote:

    Originally Posted by DarenDino View Post

     

    It was the CIA! - they finally cracked it




    Americasn Exceptionalism: knew they'd make us proud!

  • Reply 23 of 83
    mstonemstone Posts: 11,510member

    That's the problem with bad DNS it propagates and then caches for hours.

  • Reply 24 of 83
    solipsismysolipsismy Posts: 5,099member
    It's not like this is a common occurance. Accidents happen.

    On the plus side, iOS 8.2 has been the most rock-solid version of iOS to date, IMO. Very, very pleased with it.

    I have a Safari issue in 8.2 where I'll type something in the search bar and it will take a good 30 seconds before the button to search is even available. And other times after I type in a site it seems like it's frozen but then Safari will eventually start loading the page. Killing the app and restarting doesn't resolve it. I'll try to kill some settings. If that doesn't work I'll backup and restore.
  • Reply 25 of 83
    macapfelmacapfel Posts: 503member
    Quote:



    Originally Posted by TheWhiteFalcon View Post

     

    It's not like this is a common occurance. Accidents happen.

     

    On the plus side, iOS 8.2 has been the most rock-solid version of iOS to date, IMO. Very, very pleased with it.


     

    ... and the update killed my AppleTV. The little light doesn't turn on. Unplugging from and re-plugging brings back an Apple logo for a few seconds – that's it. Dead. Very rubbish update!!!

  • Reply 26 of 83
    Quote:

    Originally Posted by Rogifan View Post





    On my iPad if I use voice dictation and then press done it erases everything I just said. Works fine on my iPhone 6 though.

     

     

    Quote:

    Originally Posted by SolipsismY View Post





    I have a Safari issue in 8.2 where I'll type something in the search bar and it will take a good 30 seconds before the button to search is even available. And other times after I type in a site it seems like it's frozen but then Safari will eventually start loading the page. Killing the app and restarting doesn't resolve it. I'll try to kill some settings. If that doesn't work I'll backup and restore.

     

     

    Quote:

    Originally Posted by MacApfel View Post

     

     

    ... and the update killed my AppleTV. The little light doesn't turn on. Unplugging from and re-plugging brings back an Apple logo for a few seconds – that's it. Dead. Very rubbish update!!!


     

    <img class=" src="http://forums-files.appleinsider.com/images/smilies//lol.gif" />

     

    So 8.1.2 is crap for me but good for everyone else, and 8.2 is great for me but crap for everyone else. Who knows.

  • Reply 27 of 83
    brlawyerbrlawyer Posts: 828member
    Quote:

    Originally Posted by razorpit View Post



    Some one is going to be in trouble...

     

    You mean Tim Cook? He should be replaced forthwith, or at least go back to his COO position.

  • Reply 28 of 83
    magman1979magman1979 Posts: 1,122member
    slurpy wrote: »
    7+ hrs? Crazy.

    I'm not gonna bitch and whine, since it didn't affect me personally.

    Yeah this has been one of the longest outages for any Apple online service that I can remember, and I don't remember them ever putting out an apology for something like this...
    It's not like this is a common occurance. Accidents happen.

    On the plus side, iOS 8.2 has been the most rock-solid version of iOS to date, IMO. Very, very pleased with it.

    I agree with you about 8.2, battery life on my iPhone 5S and Mini 2 are now WAY better, and the system feels more stable and fluid, best iOS in a while!
    chadmatic wrote: »
    Clearly it was caused by the sheer fugliness of those server rack doors!

    You forgot the obligatory ¡s

    I hear they'll give you a copy of Songs of Innocence.


    But seriously, outages happen. I hardly think this justifies "compensation".

    It doesn't, things like this can happen when running such a highly complex cloud infrastructure...
    darendino wrote: »
    It was the CIA! - they finally cracked it

    I'm thinking malicious DNS injection attack...
    mstone wrote: »
    That's the problem with bad DNS it propagates and then caches for hours.

    Yeah, those are slow to recover from due to the nature of worldwide DNS...
  • Reply 29 of 83
    Just use Google DNS. hahaha
  • Reply 30 of 83
    magman1979magman1979 Posts: 1,122member
    brlawyer wrote: »
    You mean Tim Cook? He should be replaced forthwith, or at least go back to his COO position.
    I'm assuming you just forgot the ¡s

    If not, go troll somewhere else.
  • Reply 31 of 83
    Quote:

    Originally Posted by ddawson100 View Post



    Just use Google DNS. hahaha



    Google has more outages than Apple, they're just not usually this long.

  • Reply 32 of 83
    Quote:

    Originally Posted by sog35 View Post

     

     

    I'm sorry you sold your shares when it was $70.  You lost a ton of profits.


     

     

    Quote:

    Originally Posted by MagMan1979 View Post





    I'm assuming you just forgot the ¡s



    If not, go troll somewhere else.



    Ugh, don't quote the trolls, I had forgotten about brlawyer and was happy not seeing their posts.

  • Reply 33 of 83
    lkrupplkrupp Posts: 6,969member
    Quote:

    Originally Posted by Slurpy View Post



    7+ hrs? Crazy.



    I'm not gonna bitch and whine, since it didn't affect me personally.



    We are so obsessed with our first world problems. Imagine what would happen if the country experienced a truly immense catastrophe. What would happen if Silicon Valley were wiped out by an earthquake?

     

    On May 8, 1988 a fire broke out in Illinois Bell’s central switching office in Hinsdale, IL outside of Chicago. This was a major switching hub for the entire area and served over 40,000 subscribers. It took a full 2 weeks for service to be even partially restored. Stories of the hardships caused by lack of basic telephone service were printed in numerous publications. People lost their jobs, businesses went under, police service was interrupted, medical emergencies went without response. Just imagine something like that happening today with the cellular network.

     

    The app store and iTunes are DOWN! How will we survive!

  • Reply 34 of 83
    herbapouherbapou Posts: 2,221member
    No problems in canada With the iphone. Mac itunes doesnt work. Well macs itunes do works but is very slow.
  • Reply 35 of 83
    kidajekidaje Posts: 8member
    DNS sucks.. Never use it, use IPv6 adresses. :-)
  • Reply 36 of 83
    mstonemstone Posts: 11,510member
    Quote:

    Originally Posted by kidaje View Post



    DNS sucks.. Never use it, use IPv6 adresses. :-)



    What are you talking about?

  • Reply 37 of 83
    Someone is loosing their job for this one!
  • Reply 38 of 83
    bigpicsbigpics Posts: 1,364member
    Quote:

    Originally Posted by DarenDino View Post

     

    It was the CIA! - they finally cracked it


     

    Quote:

    Originally Posted by mstone View Post

     

    That's the problem with bad DNS it propagates and then caches for hours.




     

    Quote:


     I'm thinking malicious DNS injection attack...


     

    Not usually a conspiracy theorist and honestly couldn't tell "bad DNS" from "Weird Science" - but if not an attack (that the company didn't want to admit succeeded), possibly - in light of the revelations about how the CIA might have substituted their "X-Code with a backdoor" deeply into the Apple infrastructure - they might have needed to take down a whole chunk of infrastructure to reinstall clean code and programs from scratch to regain the security of their systems from our own government.



    With the "bad DNS" as the cover story. 



    My factual basis for saying this:  Zip, nada, nothing. 



    A shame though that our wildly and dangerously out of control surveillance state makes it even marginally plausible to speculate about.....



     

  • Reply 39 of 83
    Quote:

    Originally Posted by Patrick Byars View Post



    I was nearly done with a iPad air2 restore (always takes too long) and re-sync and thought the problem was just me and tried everything including losing (resetting) all my settings ;-( when I did not need to do so :-/

     

    I almost did the same with my iPhone as I've been trying to update my payment information and continually was getting an http/1.1 error so I checked their system status page and saw things have been down since 5am...

     

    Quote:

    Originally Posted by wdowell View Post



    I haven't been able to access my iTunes Match on my Mac for several hours. Rare though this is, it's cruel reminder that Apple's Services dont live up to their hardware and 'offline' software



    Will I be offered anything in compensation for this subscription failure?

     

    Entitled much? Not that I think they need to, I wouldn't be surprised if they did do something.

     

    Quote:

    Originally Posted by TheWhiteFalcon View Post

     



    I hear they'll give you a copy of Songs of Innocence.

     

     

    But seriously, outages happen. I hardly think this justifies "compensation".


     

    I agree, however, this is Apple we are talking about and as I said it would not surprise me if they did offer some type of compensation. I wouldn't put it past them to offer a few free songs, or a free app, or something similar. I won't care if they don't and will be grateful if they do offer anything.

     

    Quote:

    Originally Posted by mstone View Post

     

    That's the problem with bad DNS it propagates and then caches for hours.


     

    I think this is actually an issue with gridmaster-ib.apple.com rather than just bad DNS propagation. All we can really do at this point is speculate why their CDN is offline. Hopefully it will be fine and will be back online soon.

     

    -PopinFRESH

  • Reply 40 of 83
    Yeah i had load up updates and some would download or not over half would not... hmmm
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