Apple Music users complain iCloud Music Library deletes, renames iTunes content

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  • Reply 81 of 102
    bigantbigant Posts: 1member
    [quote]
    dreyfus2

    07/01/2015 05:56 PM


    That is by far the dumbest thing I have read in months.



    For all matters, an iTunes Library is not an iTunes Library. It does make a huge difference, if you only have tracks bought from iTunes (these seem to be untouched by the update), or also tracks you have ripped yourself, or bought elsewhere. 12.2 almost exclusively ruins metadata, tracks, albums and playlists including non-iTunes stuff, or iTunes stuff where metadata has been edited (e.g. to put in correct years or composers). Putting hundreds of hours in a well-maintained collection is not "corruption".



    The absolutely only thing iTunes needs to do, is leave local files alone. If it can't do that, it should not exist. In my case it tried ro be as clever as "fixing" duplicate songs (I have never used that command for a good reason, I know it can't work) automatically and without warning. But, sure enough, there were songs I had multiple times for a reason (as they were different remasterings, or different live recordings). They have been literally wiped out. Not put into the trashcan, I mean wiped out.



    It is great that Apple can rely on apologists to declare users dumb when Apple's shit is neither properly tested nor working, but this software should have never been released as a "version" without a beta moniker. It is actively destroying data. Proven.



    Since Serlet and Forstall are gone, software quality went down the drain at lightning speed. The current clowns are not cutting it. Sad truth.[/quote]


    Now you're a man who knows what you're talking about. This is why I won't even touch Apple Music or for that matter iTunes Match which did a good job of ruining my entire library by deleting all my personally imported/ripped CD's & replacing it with God knows what, plus I found it interesting it replaced a great deal of my album art with the "Papa Roach" album cover that naturally pictures a roach. VERY interesting iTunes, it makes me think you did that on purpose.

    What you failed to mention Dreyfus is this.

    Let's say you're a 70's music fan. iTunes has a spattering here there of 70's music, but it's hard to find much of it that's not remixed/recorded versions of the music you know & love. Now I have CD's that I have bought or ripped myself with the original versions of many of hits from that decade.

    iTunes Match replaced all my personally imported & ripped CD"s with the knockoff versions of my original songs that it found on it's servers. That's their "so called matching" "Oh yeah we have a match for that song on our servers! What? It's not the same exact song that you had? Well that's not our fault! We said we'd give you that song and we did!"

    Yeah ok, I'm afraid that Apple Music will follow suit which is why I don't want to touch it. As you said, there should be an option that if you so wish, Apple Music or iTunes Match will leave whatever you specify the hell alone, no questions asked. Until they do this, I don't care if they give me a months trial, I'm just not using it.
  • Reply 82 of 102
    thrangthrang Posts: 1,007member

    So even though things appear "correct" for me, a CD I ripped last night is iTunes locally and uploaded to the Cloud, and appears on my iOS devices but only as an online file...I have to manually download it when I happen to be on wifi, which of course I wasn't when I discovered it wasn't available.

     

    Is there no way to automatically download your music to a device, because if one has to manually do this and remember in advance what needs to be download, this is another pooch that is screwed.

  • Reply 83 of 102
    rezwitsrezwits Posts: 878member
    Quote:
    Originally Posted by lkrupp View Post

     



    Heresy. It’s simply not possible that your library is okay like mine is. Everybody knows that iTunes 12.2 and Apple Music are EPIC FAILS for everybody. No one is happy with them. Be very careful of what you say here. You may be labeled as stupid and ignorant. <#sarcasm>




    But I looked at the Years, and sorted by year and there were 2 albums that didn't have the year.  What else should I look for?  I am just saying this is making it look like "everything's destroyed"  If you named your tracks correctly then if they went in and fixed Cases Lower/Upper, then maybe that might be something, if you had your own personal case like SoMeThInG, but I also wipe out any Comments and use that for editing purposes.  But as for composer I didn't check that field.  That's really the only customization I have, I put "featuring/ft artist name" into the composer and change the name of the songs, and that's all I didn't check.  I might have lost the Composer field with my custom ft., I am going to look one sec -  NOPE they are all there in my Composer Field.  IDK man, I don't know what to tell you I GOT ZERO Problems.

     

    I am just letting people know that I it's not everyone that installs/updates that has problems.  I of course have my library backed up 3 times x2 one of high bit rate MP3 (triple backed) and one of low rate AAC (triple backed) and BOTH libraries are fine.

     

    Laters...

     

    Sorry I guess I pulled a Sheldon from Big Bang Theory... :P

  • Reply 84 of 102
    hillstoneshillstones Posts: 1,490member

    LMAO!  So why do people still think cloud computing is such a great thing?  That is why I will never upload any of my files to the cloud and then rely on the cloud for my computing needs!  

     

    iTunes Match is fine, as long as you don't cancel it and switch over to Apple Music.  The main key point here is that you should NEVER delete your local files in favor of the cloud.  If you cancel iTunes Match in favor of Apple Music and then do something completely stupid by deleting your local files, then you are totally screwed.  The downloaded files from Apple Music will be wrapped up with DRM, even if the files you once had were DRM-free!  I guess the only way Apple could make these deals with the record labels for streaming services was to bring back DRM, and then not tell anyone about it.  Apple made a huge deal about getting rid of DRM tracks, but now they have restored DRM if you download tracks from the cloud that you once had DRM-free from iTunes Match.  They even confirmed your own files ripped from CDs that were matched in the cloud were being replaced by new DRM-tracks if you deleted your local files and re-downloaded them after subscribing to Apple Music...even if they were higher quality files (lossless or 320kbps), now being replaced by lower quality DRM AAC 256kbps files.  Then if you stop paying for Apple Music, those DRM files will stop playing because you chose the rental-music plan.  Of course this does not apply to purchased music from the iTunes Store.  Bottom line, don't delete your local files and rely on the cloud.

     

    http://9to5mac%2ecom/2015/07/02/apple-music-vs-itunes-match-drm/#more-387321

  • Reply 85 of 102
    bobschlobbobschlob Posts: 1,074member
    Quote:

    Originally Posted by SDW2001 View Post

     

    Quote:
    Originally Posted by BobSchlob View Post

     



    "- Since Forstall left, the # of features and capabilities in Apple products has skyrocketed (iOS6-iOS8, OSX 10.8-10.10) creating many more variables and use cases where things may not work as expected"

     

    ?I'm sorry…. Did you think this refutes his post??  You've just made his point for him.

    You want a "feature count", you should move to Samsung / Android.

    I've never ever said this type of thing before, but yes; Steve Jobs would be turning in his grave.

     

     

    "- Since Forstall left, the # of people using Apple products has also exploded, creating a much larger base of potential complaints."

     

    Talk about a lazy answer...

     

    Slurp, I think you are one of the smartest people who posts on this board. But you're missing it on this one.


     

    He's not the one making the claim.  Someone made a completely unsupported statement.  He asked for metrics.  Obviously there aren't any, because the claim was ridiculous to begin with.  Its not even supportable anecdotally.  


     

    You misread my responses to Slurpy's responses to the OP.

  • Reply 86 of 102
    More like Apple Music 0.8
  • Reply 87 of 102
    mackymotomackymoto Posts: 34member

    Signed up for Apple Music, which during the process suggested I enable iCloud Music Library. Big mistake, it duplicated every smart playlist I have, and I have over 1,000. So now I have 1,000 plus 1,000 duplicates. Not something I want to fix manually by deleting each one individually. So I called Apple Tech support. Worst Apple tech support experience ever. Spoke with three different techs, all appeared to have almost no experience, couldn't even answer the simplest question without consulting with a specialist. One guy told me to turn off the iCloud Music Library and then turn it back on. Great advice, it duplicated my playlists again. Now I have 1,000 smart playlists plus 2,000 duplicates. Bottom line, if I'm to trust the answer I was given, "iCloud Music Library is new software, and we're (Apple) still working out the bugs. There is currently no solution for your problem." Thank you Apple. Now who's gonna delete my 2,000 duplicate playlists? Oh, and Apple Music does not work. I search for an artist, find a song or album I want to listen to, select it and click play... nothing happens. This whole thing was obviously rushed out half-baked. Why?

  • Reply 89 of 102
    hillstoneshillstones Posts: 1,490member
    Quote:

    Originally Posted by MackyMoto View Post

     

    Signed up for Apple Music, which during the process suggested I enable iCloud Music Library. Big mistake, it duplicated every smart playlist I have, and I have over 1,000. So now I have 1,000 plus 1,000 duplicates. Not something I want to fix manually by deleting each one individually. So I called Apple Tech support. Worst Apple tech support experience ever. Spoke with three different techs, all appeared to have almost no experience, couldn't even answer the simplest question without consulting with a specialist. One guy told me to turn off the iCloud Music Library and then turn it back on. Great advice, it duplicated my playlists again. Now I have 1,000 smart playlists plus 2,000 duplicates. Bottom line, if I'm to trust the answer I was given, "iCloud Music Library is new software, and we're (Apple) still working out the bugs. There is currently no solution for your problem." Thank you Apple. Now who's gonna delete my 2,000 duplicate playlists? Oh, and Apple Music does not work. I search for an artist, find a song or album I want to listen to, select it and click play... nothing happens. This whole thing was obviously rushed out half-baked. Why?


    What if you restore your iTunes folder from your backup to bring back the original iTunes Library file (after turning off the iCloud Music Library)?

  • Reply 90 of 102
    hillstoneshillstones Posts: 1,490member

    Did AppleInsider jack up the link when I pasted it?  Thanks a lot, AI.

  • Reply 91 of 102
    solipsismysolipsismy Posts: 5,099member
    hillstones wrote: »
    Did AppleInsider jack up the link when I pasted it?  Thanks a lot, AI.

    It's been that way ever sense they moved from vBulletin to Huddler. That site, and only that site, will be replaced by asterisks. As [@]PhilBoogie[/@] shows, one way around it is to replace one of the characters with a hex value and '%' prefix, which will then read the value as the standard URL. '%2e' is the hex value for the '.' period. Best to save that as a shortcut in iOS or Mac OS X so you can have it automate and allowing you to not have to remember that hex value.
  • Reply 92 of 102
    kiltedgreenkiltedgreen Posts: 598member
    Quote:

    Originally Posted by lkrupp View Post

     



    I have a very mixed library of purchased, ripped, other sources files. Explain to me why my library has not been “exclusively ruined by 12.2.” Per usual claims are made that cannot be substantiated and instead rely on anecdotes, counting ‘views’ and Google ‘hits’.




    Software is complex and unforeseen combinations of code and the environment in which it's running can change its behaviour. For example:

     

    1) A screen generator that had been written for our company produced templates which crashed from time to time when incorporated into our main application and could not be reliably reproduced. When we eventually examined a lot of templates that crashed we eventually tracked down the fault that meant when a screen was generated at less than 10 seconds past the hour the resulting template would make out programs crash! The developer had used sprint(buff, "%2d", seconds) instead of the correct sprint(buff, "%02d", seconds) and the space rather than a 0 was the cause.

     

    2) 15 years later:- One day we had loads of support calls from dozens and dozens of clients say that they could not access any documents in our application's library. We tried to replicate it and did. Three of us set about trying desperately to sort it out. The next day our support teams said not to worry as it was just a blip and that all the customers now had access again. We returned to our previous work. Next year exactly the same thing happened again, and it got fixed again the following day! We now had a clue as we found that it had happened on the same day and month the previous year and when we adjusted our computer date we could reproduce it every time. After three days we eventually found a very obscure bug connected with the representation of a bit pattern in a buffer used as a key and fixed it.

     

    So, before you make such dogmatic statements about what is and isn't possible based on "your" experience of software, I'd take time to learn a little bit about writing software and what can cause it to misbehave.

     

    Also, you saying that your own iTunes library "has not been ruined" and cannot be substantiated by us is the same anecdotal evidence for which you are disparaging others! 

  • Reply 93 of 102
    kiltedgreenkiltedgreen Posts: 598member
    Quote:

    Originally Posted by muppetry View Post

     

    This must be a somewhat complex issue. I have a large library of purchased, ripped from CD and otherwise imported music, and it has survived the transition fully intact on all my devices so far. I wonder what combination of factors causes the problems.




    Now that is what I call a mature response to the situation. :-)

  • Reply 94 of 102
    rezwitsrezwits Posts: 878member

    Must be due mostly, to signing up for ?Music, not iTunes 12.2.

  • Reply 95 of 102
    sdw2001sdw2001 Posts: 18,015member
    Quote:

    Originally Posted by rezwits View Post

     

    Must be due mostly, to signing up for ?Music, not iTunes 12.2.




    Not really.  The problem appears to be with iCloud Library.  

  • Reply 96 of 102
    enrahbenrahb Posts: 2member
    I've also had a similar issue. I activated the iCloud Music Library on my iPhone after updating to 8.4, hoping to test and enjoy all that Apple Music has to offer. Not only did it mess up my tags on many albums, but it changed album art (sometimes on individual tracks) to totally wrong ones. It even changed the sort information in some albums and songs.d

    Another issue is that I have single songs here and there, obtained from various sources, including (but not limited to) iTunes. To keep it from showing a whole album for just one song, I would change the tags and album to put everything in compilation albums, such as "Various Rock" and "Various Rap."

    But when I add a full album from Apple Music, and I try to play it, if one of the songs is in a Various album, it doesn't show up there with the whole album from Apple Music.

    Apple Music would probably work totally fine if I were only using it and didn't have any other content (including content from other sources) on my iPhone. But since I do, and have a vast personal collection, I don't want Apple Music screwing with it.

    More-so, I make use of offline listening with Spotify a lot, so while I can use Apple Music without the iCloud Music Library being enabled, it only works for streaming-only.

    Apple, you've got a great idea here, but I am not going to pay $9.99/mo for streaming only vs all the benefits from Spotify. Stop messing with my tags and artwork, and this could work out great. If this gets fixed, I'll be happy to make the switch over from Spotify to Apple Music, as it will enable me to make playlists combining my personal collection and music from Apple Music.
  • Reply 97 of 102
    hagarhagar Posts: 130member
    I'm sorry, but anybody still defending iCloud is Apple brainwashed. iTunes Match, iCloud Photos, and now Apple Music are unreliable beta services you should never trust with something as precious as your family photos or personal music library.

    If you are a brand new user with 20 photos and some iTunes bought albums, I don't foresee any problem. But loyal Apple fans, with years and years of photos and music on their devices are definitely affected. Apple just doesn't test their services and software enough.

    What worries me, is that the same underlying technology is used for all their services. They just don't seem to learn. For example, randomly missing photo albums or music playlists, it's essentially the same thing.

    And what's more annoying, you can't fix it because there aren't any options to override what the cloud thinks is best. Google has that part correct: you can always fix things, and they are immediately applied. In Apple, not so much. And don't get me started on the speed of their services.

    I really hope Apple brings on iCloud 2 very soon.
  • Reply 98 of 102
    crowleycrowley Posts: 10,453member
    Quote:

    Originally Posted by hagar View Post



    I'm sorry, but anybody still defending iCloud is Apple brainwashed. iTunes Match, iCloud Photos, and now Apple Music are unreliable beta services you should never trust with something as precious as your family photos or personal music library.



    If you are a brand new user with 20 photos and some iTunes bought albums, I don't foresee any problem. But loyal Apple fans, with years and years of photos and music on their devices are definitely affected. Apple just doesn't test their services and software enough.

    I'm a loyal Apple user, still using a .mac email address, and haven't had any significant problems with any of these services.  It annoys me that I can't merge my iCloud account with my iTunes account, but that's about it.  

     

    Maybe it's simply a case of YMMV, and the problems are being highlighted by a vocal minority.  Not to downplay them, must be really shitty to lose photos or have your music screwed with, but it may not be a problem for that many people.

  • Reply 99 of 102
    hagarhagar Posts: 130member
    crowley wrote: »
    I'm a loyal Apple user, still using a .mac email address, and haven't had any significant problems with any of these services.  It annoys me that I can't merge my iCloud account with my iTunes account, but that's about it.  

    Maybe it's simply a case of YMMV, and the problems are being highlighted by a vocal minority.  Not to downplay them, must be really shitty to lose photos or have your music screwed with, but it may not be a problem for that many people.

    It might be a minority, but missing or duplicated photos and music, is nothing less than data corruption. It's a very serious matter for paying services. If you cannot trust them, then what's the point. I also still have a Mac address so I have experienced first hand how bad every single apple service has been.

    iCloud could have been a great way to lock customers and developers in, but because iCloud is so unreliable, developers are building their own sync services, that can also work with Android. Apple is losing out.
  • Reply 100 of 102
    Dear Apple -

    I typically don't have issues with the products to the extent that I feel compelled to post a comment. Everyone's had minor irritations with how you handle basic service related issues but since the products are usually pretty good most people get over it. However, this issue has proven to be a sore spot with me.

    My iTunes library is important as it represents years of 'collecting' a decent catalog of tunes that are independent of the streaming music de jour. When I enabled iCloud music library I didn't realize that it would change which songs I cloud sync with my phone. That's right. It removed my ability to sync various random songs with my phone. I had to turn off iCloud Music Library to once again restore all the songs I wanted to put on my phone.

    I'm all for cloud services but once you take away my ability to control which songs I can sync and which ones I can't, I'm done with your cloud, Apple, and while I'm currently in a trial using your Apple Music service, I'll done with that, too, unless you fix this issue.
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