Apple service ROCKS!

torifiletorifile
Posted:
in General Discussion edited January 2014
I know that a lot of us have had less than stellar experiences with Apple support, but I just had the most incredible one imaginable (well, aside from them just giving me a new computer ).



My TiBook's trackpad went crazy on Tuesday. Just doing its own thing, clicking here, moving there, etc. I tried all the usual support-ish things myself before I decided to take it to the Apple Store. So I backed everything up, finished up my day at work, got to the Apple Store Tuesday at 8pm. The genius had already gone home, so I left my computer overnight to be looked at and possibly (I knew for sure) be sent off to be repaired. Fast forward to today, and my computer is already here. It got sent of Wed, got here Friday morning!



Not only that, but they also fixed a developing paint issue that I was told was just considered cosmetic and not covered (and I'd already accepted as a fact of life). And it seems they did something to my keyboard because it feels much better. I mean the only indication that this computer isn't new is the fact that my hard drive is exactly as I left it (pirated build of Jag and all ). I'm VERY impressed and happy to pass some good news along to all of you.

Comments

  • Reply 1 of 10
    low-filow-fi Posts: 357member
    You left Jagwire on the HD! LoL
  • Reply 2 of 10
    spotbugspotbug Posts: 361member
    [quote]Originally posted by torifile:

    <strong>I mean the only indication that this computer isn't new is the fact that my hard drive is exactly as I left it (pirated build of Jag and all )</strong><hr></blockquote>



    They probably figured, "What the hell? Might as well fix it up nice. We'll get it back when the FBI seizes it on Monday."



  • Reply 3 of 10
    defiantdefiant Posts: 4,876member
    [quote]Originally posted by spotbug:

    <strong>



    They probably figured, "What the hell? Might as well fix it up nice. We'll get it back when the FBI seizes it on Monday."



    </strong><hr></blockquote>



    [quote] (Mulders Voice) 'torifile, you're under arrest for having a pirated build of Jagwire on your HD and not selling your Newton' <hr></blockquote>
  • Reply 4 of 10
    eskimoeskimo Posts: 474member
    Must be because their repair facilities and offices are in such close proximity to my apartment. I guess I rub off on them or something
  • Reply 5 of 10
    fran441fran441 Posts: 3,715member
    Must..... resist...... urge...... to........ rant........



    [quote](Mulders Voice) 'torifile, you're under arrest for having a pirated build of Jagwire on your HD and not selling your Newton' <hr></blockquote>



    There is a reason that the Newton users have the Jolly Roger logo.
  • Reply 6 of 10
    buonrottobuonrotto Posts: 6,368member
    I have to admit that the three majors repairs I've needed since '93 on my Macs have been very pleasant experiences. They've bent the rules for me two of the three times too.



    Sorry, Fran, I know the hell you went through. At least feel good that they do get it right sometimes.
  • Reply 7 of 10
    nebagakidnebagakid Posts: 2,692member
    Well,the idea with Apple Service is that if you have the same problem after three tries, they give you a referbished one. <img src="graemlins/smokin.gif" border="0" alt="[Chilling]" />
  • Reply 8 of 10
    torifiletorifile Posts: 4,024member
    [quote]Originally posted by Defiant:

    <strong>(Mulders Voice) 'torifile, you're under arrest for having a pirated build of Jagwire on your HD and not selling your Newton'

    </strong><hr></blockquote>



    <img src="graemlins/lol.gif" border="0" alt="[Laughing]" /> Well, I made it through the weekend and no one knocking on my door just yet. We'll see if my office wrapped in police tape tomorrow...
  • Reply 9 of 10
    defiantdefiant Posts: 4,876member
    [quote]Originally posted by torifile:

    <strong>



    <img src="graemlins/lol.gif" border="0" alt="[Laughing]" /> Well, I made it through the weekend and no one knocking on my door just yet. We'll see if my office wrapped in police tape tomorrow...</strong><hr></blockquote>



    <img src="graemlins/lol.gif" border="0" alt="[Laughing]" /> <img src="graemlins/lol.gif" border="0" alt="[Laughing]" />
  • Reply 10 of 10
    defiantdefiant Posts: 4,876member
    [quote]Originally posted by Fran441:

    <strong>Must..... resist...... urge...... to........ rant........







    There is a reason that the Newton users have the Jolly Roger logo. </strong><hr></blockquote>



    Jolly Rogers? Who ?
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