This is really strange I've been treating iOS 9 even before June 9th developers release and never once had this problem. It's not to say it's not real, just WTF?
I did have extreme problems backing up and even restoring - severe issues!!. But not one did I have a slide to open issue. I honestly don't know what would cause this unless maybe people upgraded from an older iOS that would be the first thing I would ask. Or did you guys skip incremental updates in 8 or 7 and jump to 9? I'm not saying this is the problem but as a tester than would be one of my famous "think outside the box," questions to support than turned out to be the problem.
Like I said we had extreme problems with backing up to computer and saving to the iCloud was not even an option. I turned in so many reports Apple had me go top the store, switch out my iPhone to a brand new one then overnighted out to Cupertino where they tried to figure out why I was finding so many problems never reported. They were dull issues on the new iPhone too but when you test outside the box that's when you find real world problems like the ones you guys are having. It's not happening in iOS 9.1 were testing now so I can't even problem solve something that I can't get to happen. I am curious though about what version you guys had (incremental version) before jumping to iOS 9
I updated 1 phone and two iPads without issue. However, I always tell iTunes to download the install file separately first. Then I do the install after that has finished. Not sure if this matters one bit, but I have never had OS install issues with any iOS device.
I worked for Apple on iOS customer support a few years back, and doing a restore from backup was the standard procedure after the few easy fixes had been attempted. I was astonished how many people had phones that had no backup, and had never been connected to a computer/iTunes for updates. They didn't even use iCloud backup.
Yup! I run across the same "phenomenon" from new clients all of the time.
You wanna know the 2 main reasons, one of which I have to fight pretty hard and convincingly took actually reconsider?
a) "The Cloud is evil and Apple, Google, Facebook, hackers and strangers will steal all of my stuff (including all of my money from my bank account)." <--- the big fight!
b) "iTunes is the absolute worse software ever and everyone knows never to install it or else your PC won't work any more". <-- admittedly not as slick as on a Mac, but then what is?
Here's my "unofficial" but time-tested and proven method of updating iOS with almost NO PROBLEMS over 7 years***:
1) Close all apps and shutdown, then restart your iOS device;
2) MAKE SURE that you have the latest iTunes version (currently 12.3, 17 Sept.) installed (update), then plug your device into your Mac or PC ;
3) allow Photos to back up your pictures AND it is advised to BACKUP MANUALLY your device by CANCELLING the first "There is an update..." dialog;
4) after the manual backup, then start the update. Be patient. Allow the device to restart and go through the set-up dialogs if any.
5) Then pull the device... and do one more restart "untethered". If everything is the way it should be, you're ready to go.
EASY and I have an *almost 100%* success quota.
*** Almost, because back in the day when jailbreaks were a thing for some of my clients, every once in a while I would have problems due to firmware/band issues. I haven't seen anything now since iOS 7 after literally 100's of iOS devices... old and new.
Some notes:
Currently iOS 9 is working on iPad 2 (not Air) with of course limitations, and it is a bit slower than iOS7... yet perceptibly faster than iOS 8/8.1. Be sure to turn off "effects" in preferences(!)
One of the most awaited features of iOS 9 is Ad-Blocking. Some of the most popular blocking apps like Chrystal or Blockr **DO NOT** work on devices older than iPad Air and iPhone 5. So if you were going to update an iPad 2, iPhone 4s, or iPad Mini (original) for this feature alone, be sure to read which devices are supported, although in most cases they will refuse to install (not finished testing all of them on old devices).
Added: including today a little over 20 devices successfully updated since Thursday (Germany). Not a lot... but I make house-calls and that takes time.
My iPad is still Bricked. Since I had did not disable FInd My Phone prior to the upgrade, the iTunes fix won't work and Apple support will not 'unlock' my iPad. Did I get instructions to disable Find My Phone prior to the update?? NO! C'mon Apple, is this the best you can do, really? Now Apple refuses to fix this until I can come up with the 'original' receipt that is over two years old. Seriously???? My $600+ iPad is now a doorstop. STEP UP APPLE!!
I've experienced a different varient of this bug. Some time after I upgraded, the screen became unresponsive. The pull-up toolbar from the button pulled up and popup buttons worked. I had to wait until my battery died before I was able to restart the phone and use it fully again.
One of the most awaited features of iOS 9 is Ad-Blocking. Some of the most popular blocking apps like Chrystal or Blockr **DO NOT** work on devices older than iPad Air and iPhone 5. So if you were going to update an iPad 2, iPhone 4s, or iPad Mini (original) for this feature alone, be sure to read which devices are supported, although in most cases they will refuse to install (not finished testing all of them on old devices).
AFAIK, content blocking is only available on 64-bit systems, so that's the iPhone 5s and newer (but not the 5 and 5c), and, as you write, the iPad Air and iPad mini 2 and newer.
AFAIK, content blocking is only available on 64-bit systems, so that's the iPhone 5s and newer (but not the 5 and 5c), and, as you write, the iPad Air and iPad mini 2 and newer.
Yes. You're correct. My slip there thinking one thing (not supported) and writing it wrong.
Tried to upgrade to ios9 on my Ipad and bricked it during the process. Stuck on same page as most upgrades ("slide to upgrade"
Tried to follow Apple "fix" but it did not work. Required that I turn of "Find My Ipad" first......kinda difficult when you are shut out of the system.
Seems that most of the problems are occuring with people who are upgrading from ios7 to 9 without having gone through 8.4.1.
I found the following "fix" online and was able to recover my iPad (including all 155 downloaded apps and all of my files and photos) in about 20 minutes. I must say that before I bricked the ipad trying to upgrade to ios9 I had done a full backup.
Here is the link. It requires downgrading the ios to 8.4.1 (my iPad had already upgraded to ios 9 but froze during the last stage of the setup on the "slide to upgrade" page) which allows the ipad to function. It will however be "wiped clean". You then link to iTunes and restore your apps and files before upgrading to ios9. Went without a hitch.....whew!!!!!!!!!!!!!!!!!!!!
My iPad is still Bricked. Since I had did not disable FInd My Phone prior to the upgrade, the iTunes fix won't work and Apple support will not 'unlock' my iPad. Did I get instructions to disable Find My Phone prior to the update?? NO! C'mon Apple, is this the best you can do, really? Now Apple refuses to fix this until I can come up with the 'original' receipt that is over two years old. Seriously???? My $600+ iPad is now a doorstop. STEP UP APPLE!!
If you know your Apple ID and password that you sign in to iCloud and Find My iPad with, there are multiple ways that you can turn off Find My iPad from either the web, or another Apple Device. Then you can complete the fix, and then enable Find My iPad again. This article takes you through all the ways that you can disable Find My iPhone. If you do not remember your password for your Apple ID used with iCloud, you can contact Apple Support Phone team, and see if they are to assist you with changing your password.
Whoa! I've never seen that happen before on an iOS device, but it looks awfully similar to a Mac when a) when someone hasn't shut down all of their programs and windows and does and the Mac loading everything automatically after the restart (I hate that, and always make sure that everything is properly closed down when doing maintenance tasks.)... or b) keylogger?... because somehow something was following your previous keystrokes to be able to type like that...?
I'd wipe that baby clean and start over, going so far as to set it up as a new iPad. Then taking the opportunity to cull the apps and reinstalling the ones I want to keep individually in iTunes.
For many people, this is not a fix and the advice given isn't correct.
I foolishly suggested that my client upgrade her 5S yesterday.
She ended up with the frozen "slide to upgrade" screen.
I plugged the phone in to iTunes. Selected "back up now". It pretended to do something. I then selected restore. It told me that I need to go to settings in the phone and turn off "find my phone" (duh...).
I deleted the phone from find my phone in icloud.com but still kept getting the message about turning off "find my phone" .
In desperation I went to the Apple support site to get an engineer to call me. Waiting time for the return call was 10 minutes, I clicked, entered the phone number and was presented with a message telling me that they would not be able to call me.
I then opted for the online chat version. After 2 attempts that worked.
He confirmed that the phone had last backed up to the cloud the night before but said that trying to restore from the back up would probably re-introduce the "slide to upgrade" problem, as it turns out he was correct.
To get past the "turn off find my phone" I had to reboot using the power and home key. Then turn off using the power key. hit the home key to ensure that the phone was really turned off, then whilst holding down the home key insert the usb cable. iTunes then allowed me to set the phone back to factory default (iOS9).
I did try to restore from an icloud back up made on Thursday but that returned the problem so I went through the whole process again. Incidentally even though iTunes had told me that it had made a local back up- it lied.
My client now has a working phone with her contacts in place. I had to re-enter her email settings and download the apps that she uses the most.
I have warned her that once Apple get on top of the situation and release a hot fix I will restore from the last icloud back up and anything that she puts on the phone before then will be lost. She asked when that would be, I shrugged.
Never again will I recommend that anyone installs a .00 version of iOS.
The only saving grace is that Apple are not charging the standard £25 for support if anyone is facing "slide to upgrade".
It would be helpful if apple made back ups downloadable and navigable. That way I could have extracted her messages etc. God only know what would have happened if she had 2FA turned on.
Oh and a word of warning, if you have to do as I did and pretend that the device is new (rather than restoring from a back up) then make sure that you turn off back up to the icloud, otherwise your real back ups will be over written.
I've experienced a different varient of this bug. Some time after I upgraded, the screen became unresponsive. The pull-up toolbar from the button pulled up and popup buttons worked. I had to wait until my battery died before I was able to restart the phone and use it fully again.
Next time, try a forced reboot.
Hold the power and home button at the same time until it powers up again
When I upgraded to iOS9 straight from 7.04, it got stuck on the slide problem. Multiple attempts with reboots, etc, and no good.
I was able to upgrade to iOS 9 with a clean install, but once installed, if I tried to restore, I got the slide problem.
Solution: I upgraded to 8.4.1 first. Afterwards, no problem.
If you're trying to upgrade/restore from a different iOS than 8.4.1, first upgrade to iOS 8.4.1 then try iOS 9.
How did you manage to upgrade to ios 8 first.
I have limited experience of iphones/iTunes. After experiencing the "slide to upgrade" and using iTunes, it automatically installed iOS 9, iTunes didn't ask me which version I wanted. TBH I don't know which OS version the phone had previously been on
Hitting servers alongside a few hundred million of your closest friends resulted in some glitches? Who would have thought? Piano music anyone?
Why do assume that this was a server (overload) issue?
When you hit the "slide to upgrade wall" a forced reboot asks you to confirm which Wifi network you are using, then it freezes again (immediately).
Doesn't sound like it is anything to do with server capacity and suggesting that users are at fault for following on screen prompts to upgrade reads like childish denial.
Why do assume that this was a server (overload) issue?
When you hit the "slide to upgrade wall" a forced reboot asks you to confirm which Wifi network you are using, then it freezes again (immediately).
Doesn't sound like it is anything to do with server capacity and suggesting that users are at fault for following on screen prompts to upgrade reads like childish denial.
"Childish" seems like a juvenile pushback due to arrogance?
[rhetorical]Though "Denial" of what exactly?[/rhetorical]
Not the users fault and I didn't state that it was did I?, pulling the victim card is rather pathetic at that, simply observing that it's a predictable challenge providing hundreds of millions of demands in very short period of time so that some of those connections would result in problems is also predictable. As reported one cause for issues was when iTunes attempted to connect to Apple for verification and failed. Now that sounds precisely like server overload. With hundreds of millions of systems out there, and Apple reporting record numbers of upgrades, there's bound to be multiple types of issues surfacing: server traffic is sure to be ONE of them and the reported issues amongst a few users understandable in that context.
I had this problem also on my iPhone 6. Before the Apple Support document was released this weekend, I tried the exact same steps but I could not get the iPhone to restore from my iTunes backup. Then I did a DFU restore and upgraded to iOS 9 form 8.4.1, but it still would not restore my backup. Then I did a DFU restore to iOS 9, set up the phone as a new device, then erased it again to try restore from both iCloud and iTunes backups, but then the apps would not download. No amount of prodding or poking the app icons on the home screen or in the App Store would get them to download.
Finally, I just erased my phone, set it up as new with my AppleID, and then downloaded about 150 out of about 1400 apps I originally had on the phone. It has been a pain reentering my credentials in apps and tweaking all the settings to the way I like them, but I hope this gets rid of others issues I have had (apps and phone crashing since iOS 7.1, camera freezing during video with iPhone 6). Supposedly something is corrupted in my iOS software, but it is also something that is improved/fixed with a new device (obtained either to deal with these problems directly or a replacement for a cracked screen).
Of course, once the iPhone was set up, I proceeded to brick my iPad Air. I was able to restore it completely with a DFU restore, but it took multiple synchronizations with iTunes (both wired and wirelessly) to get all the apps to load (also about 1500 apps). I bricked my original iPad Air in July dealing with downgrading from iOS 9 beta, but I was able to argue with the Geniuses at the Apple Store that I needed a replacement because I tried everything and they had no other options. That new replacement fixed the problem instantly until this last update from 8.4.1 to 9.
Going forward, I will see how my "set up as new" iPhone 6 deals with updates as compared to my "restored" iPad Air. Interestingly, my wife's iPhones never have an issue updating or crashing, but I also usually wait a week or so to update hers and she has much fewer apps.
Well, you can always google "iOS 8.4.1", but here's a link to a pretty reputable site (at the bottom) that has links to the iOS and directions on installing it.
Always remember to back up your iPhone before messing with it in any way, and you don't have to worry too much about experimenting.
Can anyone help me? My I phone 5 has 'slide to upgrade' problem. I've tried to fix it by i tunes, but it does not work:( Thinking thinking again and again, how can I fix it?
For many people, this is not a fix and the advice given isn't correct.
It's says that you should do a DFU shutdown/restart on the front page.
I foolishly suggested that my client upgrade her 5S yesterday.
She ended up with the frozen "slide to upgrade" screen.
I plugged the phone in to iTunes. Selected "back up now". It pretended to do something. I then selected restore. It told me that I need to go to settings in the phone and turn off "find my phone" (duh...).
Were you the first person to plug the phone into iTunes?
Did you suggest she use iTunes for a MAJOR upgrade, or she should proceed over wifi?
did you advise her to close all open apps, and to shut down/restart her phone BEFORE updating (whether over wifi or iTunes tethered)?
Do you really get paid for this, since you call her your client?
I deleted the phone from find my phone in icloud.com but still kept getting the message about turning off "find my phone" .
In desperation I went to the Apple support site to get an engineer to call me. Waiting time for the return call was 10 minutes, I clicked, entered the phone number and was presented with a message telling me that they would not be able to call me.
I then opted for the online chat version. After 2 attempts that worked.
He confirmed that the phone had last backed up to the cloud the night before but said that trying to restore from the back up would probably re-introduce the "slide to upgrade" problem, as it turns out he was correct.
So you get paid as a middle-man to use Apple support? Nice gig! /s
To get past the "turn off find my phone" I had to reboot using the power and home key. Then turn off using the power key. hit the home key to ensure that the phone was really turned off, then whilst holding down the home key insert the usb cable. iTunes then allowed me to set the phone back to factory default (iOS9).
No kidding? REALLY? You thought of that all on your own? (read the article... and look threw some forum posts next time: #238)
I did try to restore from an icloud back up made on Thursday but that returned the problem so I went through the whole process again. Incidentally even though iTunes had told me that it had made a local back up- it lied.
No it didn't lie. You never made one like you should've beforehand if using safe and proven major upgrade procedures:
1) In iTunes, solo backup FIRST by canceling the first update dialog telling you about the update and asking if you would like to proceed.
2) then initiate the UPGRADE process AFTER the solo backup, which also includes a back up but is known to often corrupt itself. Yes a long-standing Apple bug that doesn't affect everyone, but enough to be careful and use point #1 above... but as a solutions support provider, you knew that already, right?
My client now has a working phone with her contacts in place. I had to re-enter her email settings and download the apps that she uses the most.
Did you still charge her the full price for borking her phone and losing her info in the first place by not using proper Apple suggested tech-support methods?
I have warned her that once Apple get on top of the situation and release a hot fix I will restore from the last icloud back up and anything that she puts on the phone before then will be lost. She asked when that would be, I shrugged.
So you're going to continue the charades that you don't know what you're doing and/or talking about? You should've warned her that you're just starting out and thank her for her patience, but your working hard at finding a solution.
Never again will I recommend that anyone installs a .00 version of iOS.
You really have a lot to learn in order to justify your title and prices whatever they may be over 2 cents, because EVERY TECH support person worth anything knows and communicates that very fact every single major update whether iOS, OSX, Windows, mission critical software, etc.(!)
I send out no less than 3 general warnings to my clients with info about a forthcoming update that I DO KNOW, but without giving a go-ahead until I DO KNOW more about possible interruptions and bugs in the process. They are all advised to WAIT for further instructions, bug reports (if any) in the following day(s). Larger clients get detailed warnings in relation to their business, software, workflows and processes.
Their consideration for their pocketbooks and my responsibility to make sure things work when I say they should, means we're on the same page. Because they know I will charge handsomely for my time if they go "rogue" on me. As you can probably tell by now, I get a bit "emotional" and heated around this topic... but most of all I hate being disrespected and then expected to fix the problems that could've been avoided. I charge accordingly.
The only saving grace is that Apple are not charging the standard £25 for support if anyone is facing "slide to upgrade".
I would suggest to you, to extend that courtesy to your client(s) and chalk your support help up to "learning while doing". Try accounting for it in your ledger under "marketing costs" or "returns". You do have a general accounting ledger/invoicing package I assume as a business/service provider?
It would be helpful if apple made back ups downloadable and navigable. That way I could have extracted her messages etc. God only know what would have happened if she had 2FA turned on.
Core Apple services and the information contained on the iCloud servers (i.e. backup) are easily viewable at http://icloud.com via Safari. You checked that, right?
Also, individual App settings and contained data are on your Mac/iTunes backups... but also as a tech person you're aware of and use your choice of a number of programs that allow you to dive into the details if you need to, right?
Note: It would be even more helpful to your clients... to Apple... and to people like myself, if you get some training before screwing around with other people's valuable information on their devices!
Oh and a word of warning, if you have to do as I did and pretend that the device is new (rather than restoring from a back up) then make sure that you turn off back up to the icloud, otherwise your real back ups will be over written.
:no: <--- edited before posting what I would really like to exclaim here!... and I think my patience has worn out to give you any more tips than I have already.
LAST TIP: I'm not going to throw you to the wolves and say you should get out of the business of tech support, but I will be calm and forthright in telling you to PLEASE get some training with an accredited tech support trainer or someone that has a little bit more experience than you do.
"Learning by doing" is great **IF** it's your own info and devices you're doing it with, but offering your (lack) of knowledge to others for money, is... JUST. PLAIN. WRONG. :devil:
Comments
I did have extreme problems backing up and even restoring - severe issues!!. But not one did I have a slide to open issue. I honestly don't know what would cause this unless maybe people upgraded from an older iOS that would be the first thing I would ask. Or did you guys skip incremental updates in 8 or 7 and jump to 9? I'm not saying this is the problem but as a tester than would be one of my famous "think outside the box," questions to support than turned out to be the problem.
Like I said we had extreme problems with backing up to computer and saving to the iCloud was not even an option. I turned in so many reports Apple had me go top the store, switch out my iPhone to a brand new one then overnighted out to Cupertino where they tried to figure out why I was finding so many problems never reported. They were dull issues on the new iPhone too but when you test outside the box that's when you find real world problems like the ones you guys are having. It's not happening in iOS 9.1 were testing now so I can't even problem solve something that I can't get to happen. I am curious though about what version you guys had (incremental version) before jumping to iOS 9
You wanna know the 2 main reasons, one of which I have to fight pretty hard and convincingly took actually reconsider?
a) "The Cloud is evil and Apple, Google, Facebook, hackers and strangers will steal all of my stuff (including all of my money from my bank account)." <--- the big fight!
b) "iTunes is the absolute worse software ever and everyone knows never to install it or else your PC won't work any more". <-- admittedly not as slick as on a Mac, but then what is?
FUD is working in Germany!
Here's my "unofficial" but time-tested and proven method of updating iOS with almost NO PROBLEMS over 7 years***:
1) Close all apps and shutdown, then restart your iOS device;
2) MAKE SURE that you have the latest iTunes version (currently 12.3, 17 Sept.) installed (update), then plug your device into your Mac or PC ;
3) allow Photos to back up your pictures AND it is advised to BACKUP MANUALLY your device by CANCELLING the first "There is an update..." dialog;
4) after the manual backup, then start the update. Be patient. Allow the device to restart and go through the set-up dialogs if any.
5) Then pull the device... and do one more restart "untethered". If everything is the way it should be, you're ready to go.
EASY and I have an *almost 100%* success quota.
*** Almost, because back in the day when jailbreaks were a thing for some of my clients, every once in a while I would have problems due to firmware/band issues. I haven't seen anything now since iOS 7 after literally 100's of iOS devices... old and new.
Some notes:
Currently iOS 9 is working on iPad 2 (not Air) with of course limitations, and it is a bit slower than iOS7... yet perceptibly faster than iOS 8/8.1. Be sure to turn off "effects" in preferences(!)
One of the most awaited features of iOS 9 is Ad-Blocking. Some of the most popular blocking apps like Chrystal or Blockr **DO NOT** work on devices older than iPad Air and iPhone 5. So if you were going to update an iPad 2, iPhone 4s, or iPad Mini (original) for this feature alone, be sure to read which devices are supported, although in most cases they will refuse to install (not finished testing all of them on old devices).
Added: including today a little over 20 devices successfully updated since Thursday (Germany). Not a lot... but I make house-calls and that takes time.
My iPad is still Bricked. Since I had did not disable FInd My Phone prior to the upgrade, the iTunes fix won't work and Apple support will not 'unlock' my iPad. Did I get instructions to disable Find My Phone prior to the update?? NO! C'mon Apple, is this the best you can do, really? Now Apple refuses to fix this until I can come up with the 'original' receipt that is over two years old. Seriously???? My $600+ iPad is now a doorstop. STEP UP APPLE!!
I've experienced a different varient of this bug. Some time after I upgraded, the screen became unresponsive. The pull-up toolbar from the button pulled up and popup buttons worked. I had to wait until my battery died before I was able to restart the phone and use it fully again.
Didn't you try power off to do a full restart ?
AFAIK, content blocking is only available on 64-bit systems, so that's the iPhone 5s and newer (but not the 5 and 5c), and, as you write, the iPad Air and iPad mini 2 and newer.
Yes. You're correct. My slip there thinking one thing (not supported) and writing it wrong.
Tried to upgrade to ios9 on my Ipad and bricked it during the process. Stuck on same page as most upgrades ("slide to upgrade"
Tried to follow Apple "fix" but it did not work. Required that I turn of "Find My Ipad" first......kinda difficult when you are shut out of the system.
Seems that most of the problems are occuring with people who are upgrading from ios7 to 9 without having gone through 8.4.1.
I found the following "fix" online and was able to recover my iPad (including all 155 downloaded apps and all of my files and photos) in about 20 minutes. I must say that before I bricked the ipad trying to upgrade to ios9 I had done a full backup.
Here is the link. It requires downgrading the ios to 8.4.1 (my iPad had already upgraded to ios 9 but froze during the last stage of the setup on the "slide to upgrade" page) which allows the ipad to function. It will however be "wiped clean". You then link to iTunes and restore your apps and files before upgrading to ios9. Went without a hitch.....whew!!!!!!!!!!!!!!!!!!!!
http://www.bidnessetc.com/stuck-on-slide-to-upgrade-while-upgrading-to-ios-9-her es-the-fix/
[VIDEO]
If you know your Apple ID and password that you sign in to iCloud and Find My iPad with, there are multiple ways that you can turn off Find My iPad from either the web, or another Apple Device. Then you can complete the fix, and then enable Find My iPad again. This article takes you through all the ways that you can disable Find My iPhone. If you do not remember your password for your Apple ID used with iCloud, you can contact Apple Support Phone team, and see if they are to assist you with changing your password.
Here is the article for removing Find My iPad.
https://support.apple.com/kb/PH2702?locale=en_US
Whoa! I've never seen that happen before on an iOS device, but it looks awfully similar to a Mac when a) when someone hasn't shut down all of their programs and windows and does and the Mac loading everything automatically after the restart (I hate that, and always make sure that everything is properly closed down when doing maintenance tasks.)... or b) keylogger?... because somehow something was following your previous keystrokes to be able to type like that...?
I'd wipe that baby clean and start over, going so far as to set it up as a new iPad. Then taking the opportunity to cull the apps and reinstalling the ones I want to keep individually in iTunes.
Good luck!
For many people, this is not a fix and the advice given isn't correct.
I foolishly suggested that my client upgrade her 5S yesterday.
She ended up with the frozen "slide to upgrade" screen.
I plugged the phone in to iTunes. Selected "back up now". It pretended to do something. I then selected restore. It told me that I need to go to settings in the phone and turn off "find my phone" (duh...).
I deleted the phone from find my phone in icloud.com but still kept getting the message about turning off "find my phone" .
In desperation I went to the Apple support site to get an engineer to call me. Waiting time for the return call was 10 minutes, I clicked, entered the phone number and was presented with a message telling me that they would not be able to call me.
I then opted for the online chat version. After 2 attempts that worked.
He confirmed that the phone had last backed up to the cloud the night before but said that trying to restore from the back up would probably re-introduce the "slide to upgrade" problem, as it turns out he was correct.
To get past the "turn off find my phone" I had to reboot using the power and home key. Then turn off using the power key. hit the home key to ensure that the phone was really turned off, then whilst holding down the home key insert the usb cable. iTunes then allowed me to set the phone back to factory default (iOS9).
I did try to restore from an icloud back up made on Thursday but that returned the problem so I went through the whole process again. Incidentally even though iTunes had told me that it had made a local back up- it lied.
My client now has a working phone with her contacts in place. I had to re-enter her email settings and download the apps that she uses the most.
I have warned her that once Apple get on top of the situation and release a hot fix I will restore from the last icloud back up and anything that she puts on the phone before then will be lost. She asked when that would be, I shrugged.
Never again will I recommend that anyone installs a .00 version of iOS.
The only saving grace is that Apple are not charging the standard £25 for support if anyone is facing "slide to upgrade".
It would be helpful if apple made back ups downloadable and navigable. That way I could have extracted her messages etc. God only know what would have happened if she had 2FA turned on.
Oh and a word of warning, if you have to do as I did and pretend that the device is new (rather than restoring from a back up) then make sure that you turn off back up to the icloud, otherwise your real back ups will be over written.
I've experienced a different varient of this bug. Some time after I upgraded, the screen became unresponsive. The pull-up toolbar from the button pulled up and popup buttons worked. I had to wait until my battery died before I was able to restart the phone and use it fully again.
Next time, try a forced reboot.
Hold the power and home button at the same time until it powers up again
I had the slide problem.
I was running a jailbroken iOS 7.04.
When I upgraded to iOS9 straight from 7.04, it got stuck on the slide problem. Multiple attempts with reboots, etc, and no good.
I was able to upgrade to iOS 9 with a clean install, but once installed, if I tried to restore, I got the slide problem.
Solution: I upgraded to 8.4.1 first. Afterwards, no problem.
If you're trying to upgrade/restore from a different iOS than 8.4.1, first upgrade to iOS 8.4.1 then try iOS 9.
How did you manage to upgrade to ios 8 first.
I have limited experience of iphones/iTunes. After experiencing the "slide to upgrade" and using iTunes, it automatically installed iOS 9, iTunes didn't ask me which version I wanted. TBH I don't know which OS version the phone had previously been on
Hitting servers alongside a few hundred million of your closest friends resulted in some glitches? Who would have thought? Piano music anyone?
Why do assume that this was a server (overload) issue?
When you hit the "slide to upgrade wall" a forced reboot asks you to confirm which Wifi network you are using, then it freezes again (immediately).
Doesn't sound like it is anything to do with server capacity and suggesting that users are at fault for following on screen prompts to upgrade reads like childish denial.
Why do assume that this was a server (overload) issue?
When you hit the "slide to upgrade wall" a forced reboot asks you to confirm which Wifi network you are using, then it freezes again (immediately).
Doesn't sound like it is anything to do with server capacity and suggesting that users are at fault for following on screen prompts to upgrade reads like childish denial.
"Childish" seems like a juvenile pushback due to arrogance?
[rhetorical]Though "Denial" of what exactly?[/rhetorical]
Not the users fault and I didn't state that it was did I?, pulling the victim card is rather pathetic at that, simply observing that it's a predictable challenge providing hundreds of millions of demands in very short period of time so that some of those connections would result in problems is also predictable. As reported one cause for issues was when iTunes attempted to connect to Apple for verification and failed. Now that sounds precisely like server overload. With hundreds of millions of systems out there, and Apple reporting record numbers of upgrades, there's bound to be multiple types of issues surfacing: server traffic is sure to be ONE of them and the reported issues amongst a few users understandable in that context.
I had this problem also on my iPhone 6. Before the Apple Support document was released this weekend, I tried the exact same steps but I could not get the iPhone to restore from my iTunes backup. Then I did a DFU restore and upgraded to iOS 9 form 8.4.1, but it still would not restore my backup. Then I did a DFU restore to iOS 9, set up the phone as a new device, then erased it again to try restore from both iCloud and iTunes backups, but then the apps would not download. No amount of prodding or poking the app icons on the home screen or in the App Store would get them to download.
Finally, I just erased my phone, set it up as new with my AppleID, and then downloaded about 150 out of about 1400 apps I originally had on the phone. It has been a pain reentering my credentials in apps and tweaking all the settings to the way I like them, but I hope this gets rid of others issues I have had (apps and phone crashing since iOS 7.1, camera freezing during video with iPhone 6). Supposedly something is corrupted in my iOS software, but it is also something that is improved/fixed with a new device (obtained either to deal with these problems directly or a replacement for a cracked screen).
Of course, once the iPhone was set up, I proceeded to brick my iPad Air. I was able to restore it completely with a DFU restore, but it took multiple synchronizations with iTunes (both wired and wirelessly) to get all the apps to load (also about 1500 apps). I bricked my original iPad Air in July dealing with downgrading from iOS 9 beta, but I was able to argue with the Geniuses at the Apple Store that I needed a replacement because I tried everything and they had no other options. That new replacement fixed the problem instantly until this last update from 8.4.1 to 9.
Going forward, I will see how my "set up as new" iPhone 6 deals with updates as compared to my "restored" iPad Air. Interestingly, my wife's iPhones never have an issue updating or crashing, but I also usually wait a week or so to update hers and she has much fewer apps.
Well, you can always google "iOS 8.4.1", but here's a link to a pretty reputable site (at the bottom) that has links to the iOS and directions on installing it.
Always remember to back up your iPhone before messing with it in any way, and you don't have to worry too much about experimenting.
http://osxdaily.com/2015/08/13/ios-8-4-1-update-ipsw-download/
Can anyone help me? My I phone 5 has 'slide to upgrade' problem. I've tried to fix it by i tunes, but it does not work:( Thinking thinking again and again, how can I fix it?
It's says that you should do a DFU shutdown/restart on the front page.
Do you really get paid for this, since you call her your client?
So you get paid as a middle-man to use Apple support? Nice gig! /s
No kidding? REALLY? You thought of that all on your own? (read the article... and look threw some forum posts next time: #238)
No it didn't lie. You never made one like you should've beforehand if using safe and proven major upgrade procedures:
1) In iTunes, solo backup FIRST by canceling the first update dialog telling you about the update and asking if you would like to proceed.
2) then initiate the UPGRADE process AFTER the solo backup, which also includes a back up but is known to often corrupt itself. Yes a long-standing Apple bug that doesn't affect everyone, but enough to be careful and use point #1 above... but as a solutions support provider, you knew that already, right?
Did you still charge her the full price for borking her phone and losing her info in the first place by not using proper Apple suggested tech-support methods?
So you're going to continue the charades that you don't know what you're doing and/or talking about? You should've warned her that you're just starting out and thank her for her patience, but your working hard at finding a solution.
You really have a lot to learn in order to justify your title and prices whatever they may be over 2 cents, because EVERY TECH support person worth anything knows and communicates that very fact every single major update whether iOS, OSX, Windows, mission critical software, etc.(!)
I send out no less than 3 general warnings to my clients with info about a forthcoming update that I DO KNOW, but without giving a go-ahead until I DO KNOW more about possible interruptions and bugs in the process. They are all advised to WAIT for further instructions, bug reports (if any) in the following day(s). Larger clients get detailed warnings in relation to their business, software, workflows and processes.
Their consideration for their pocketbooks and my responsibility to make sure things work when I say they should, means we're on the same page. Because they know I will charge handsomely for my time if they go "rogue" on me. As you can probably tell by now, I get a bit "emotional" and heated around this topic... but most of all I hate being disrespected and then expected to fix the problems that could've been avoided. I charge accordingly.
I would suggest to you, to extend that courtesy to your client(s) and chalk your support help up to "learning while doing". Try accounting for it in your ledger under "marketing costs" or "returns". You do have a general accounting ledger/invoicing package I assume as a business/service provider?
Core Apple services and the information contained on the iCloud servers (i.e. backup) are easily viewable at http://icloud.com via Safari. You checked that, right?
Also, individual App settings and contained data are on your Mac/iTunes backups... but also as a tech person you're aware of and use your choice of a number of programs that allow you to dive into the details if you need to, right?
Note: It would be even more helpful to your clients... to Apple... and to people like myself, if you get some training before screwing around with other people's valuable information on their devices!
:no: <--- edited before posting what I would really like to exclaim here!... and I think my patience has worn out to give you any more tips than I have already.
LAST TIP: I'm not going to throw you to the wolves and say you should get out of the business of tech support, but I will be calm and forthright in telling you to PLEASE get some training with an accredited tech support trainer or someone that has a little bit more experience than you do.
"Learning by doing" is great **IF** it's your own info and devices you're doing it with, but offering your (lack) of knowledge to others for money, is... JUST. PLAIN. WRONG. :devil: