I find AppleCare a most sensible buy on every Mac I've ever had.
I disagree with this statement. Apple Care is mostly an extended warranty by any other name.
At the price that Macbook pro costs, the warranty should be for three years.
Note that Apple care does cover accidental damage also. What I am saying however is the standard manufacturer's warranty should be of three years.
As much as I find Apple should react more aggressively when there is an obvious issue with one of their devices (water-cooling Macs, iPhone 4 antenna, MBP graphics card issues... they all denied these until it became intenable), a change.org petition? Seriously?
there was no problem with the iPhone 4 antenna. as Jobs explained on stage the dropped calls data was within fault tolerances and the "death grip" could be reproduced on several other phones -- physics dictates that signal attenuation occurs when a big water bag (your hand) tightly surrounds an antenna. in practice it wasn't a big deal...which is why they continued selling the 4 for years and never recalled it or modified it (they did kick out some freebie bumpers for good PR). the whole thing was just a media show for clicks.
Glad to hear about this (I've returned two different ones for new screens, despite taking great care of them), but I'm still annoyed they haven't told us if this was a now-fixed manufacturing issue, or if the root cause remains unknown/unaddressed and new screens will be just as likely to develop the problem. I had a little more to say - along with my own rMBP saga - over on Reddit. But in a nutshell, while it's likely a lot of this is at least partially due to poor user care, a lot of it definitely isn't. Clearly something different is going on with how these screens are manufactured.
there was no problem with the iPhone 4 antenna. as Jobs explained on stage the dropped calls data was within fault tolerances and the "death grip" could be reproduced on several other phones -- physics dictates that signal attenuation occurs when a big water bag (your hand) tightly surrounds an antenna. in practice it wasn't a big deal...which is why they continued selling the 4 for years and never recalled it or modified it (they did kick out some freebie bumpers for good PR). the whole thing was just a media show for clicks.
www.youtube.com/watch?v=i8tXyfjfnB0
Got a free jumper. Also, I disagree with you. It was a failure at engineering, and it was fixed in 4S. Note that the iPhone 4 in question is still in use in my family. These things are pretty sturdy.
(i) Installation, removal or disposal of the Covered Equipment, or the provision of equipment while the Covered Equipment is being serviced;
(ii) Damage caused by (a) a product that is not the Covered Equipment (b) accident, abuse, misuse, liquid contact, fire, earthquake or other external cause, (c) operating the Covered Equipment outside the permitted or intended uses described by the manufacturer, or (d) service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”);
I agree! Although I pay for the coverage for my mobile devices, I resent it. For what Apple charges for its devices despite its production costs being the same as its competitors', stellar and extended warranties should come with ever device purchased at no extra cost.
I've had staining on my late 2008 MB Pro late from the beginning. Right away, there were little squares right in the middle of the screen from the screen touching the keyboard. Because they didn't interfere with my viewing when the machine was turned on, I never did anything about it. Besides, I've always suffered from scroll blindness and double-vision for the too bright screen anyway so even if it was visible, I wouldn't be able to see it. Over time, streaks showed up on both my screen and my mate's screen (the same model as mine). We've just lived with it, but given how much Apple products cost, we should have made a fuss.
I recall this at the start with deny, deny deny happening, and unfortunate owners getting the usual very agressive blame.
It's not only Apple. It's every multinational company selling millions of devices worldwide.
Before agreeing on a production failure, they need evidences, collect data, elaborate a response strategy and apply.
It take TIME.
It is totally unreasonable to expect such a big company to react in a few weeks....
At least they REACT and started this quality program.
Quote:
Originally Posted by lightknight
I find AppleCare a most sensible buy on every Mac I've ever had.
Me too. Never bought a Mac without it.
Quote:
Originally Posted by NolaMacGuy
there was no problem with the iPhone 4 antenna. as Jobs explained on stage the dropped calls data was within fault tolerances and the "death grip" could be reproduced on several other phones -- physics dictates that signal attenuation occurs when a big water bag (your hand) tightly surrounds an antenna. in practice it wasn't a big deal...which is why they continued selling the 4 for years and never recalled it or modified it (they did kick out some freebie bumpers for good PR). the whole thing was just a media show for clicks.
www.youtube.com/watch?v=i8tXyfjfnB0
Agree.
I said that a thousand times on MacRumors forum, but haters and fandroids ignored any evidence...
The iPhone 4 antenna wasn't a great engineering for sure, but wasn't defective. They improved it in 4S.
Purchased two Retina MacBook Pros in Nov. 2014 - still under 1 year warranty. Also purchased AppleCare at the same time.
Both computer screens started delaminating within 5 months. Spoken to reps. in the USA, Canada, Australia, Mexico, Panama, Peru.
"Accidental damage - Apple is not responsible", was the final answer.
APPLE customer service is a joke! Now that Apple is finally taking responsibility, will continue fight for replacements... actually would like our money back and move on.
And yes, there is a class action in progress, and we are backing the attorneys 100%.
I have this coating issue and as
there are a few days left I contacted my local authorized apple repair
center, AppleCare support, and an Apple service center in that order.
All said "no".
My beloved 2015 rMBP 15", which I truly babied these past 11 months since purchase in July 2016, is now showing tiny scratches that are clearly places where the anti-glare coating is coming off. And to think, I've always put a clean microfiber cloth between the keyboard and screen, hardly take it out of the house, and actually clean the screen with that same microfiber cloth (no liquid cleaners, not even water) very gently only every few weeks! I made a video today showing the problem:
Comments
At the price that Macbook pro costs, the warranty should be for three years.
Note that Apple care does cover accidental damage also. What I am saying however is the standard manufacturer's warranty should be of three years.
there was no problem with the iPhone 4 antenna. as Jobs explained on stage the dropped calls data was within fault tolerances and the "death grip" could be reproduced on several other phones -- physics dictates that signal attenuation occurs when a big water bag (your hand) tightly surrounds an antenna. in practice it wasn't a big deal...which is why they continued selling the 4 for years and never recalled it or modified it (they did kick out some freebie bumpers for good PR). the whole thing was just a media show for clicks.
www.youtube.com/watch?v=i8tXyfjfnB0
Glad to hear about this (I've returned two different ones for new screens, despite taking great care of them), but I'm still annoyed they haven't told us if this was a now-fixed manufacturing issue, or if the root cause remains unknown/unaddressed and new screens will be just as likely to develop the problem. I had a little more to say - along with my own rMBP saga - over on Reddit. But in a nutshell, while it's likely a lot of this is at least partially due to poor user care, a lot of it definitely isn't. Clearly something different is going on with how these screens are manufactured.
Got a free jumper. Also, I disagree with you. It was a failure at engineering, and it was fixed in 4S. Note that the iPhone 4 in question is still in use in my family. These things are pretty sturdy.
http://www.apple.com/legal/sales-support/applecare/appmacnaen.html
4. What is not Covered?
4.1 Hardware Service. The Plan does not apply to:
(i) Installation, removal or disposal of the Covered Equipment, or the provision of equipment while the Covered Equipment is being serviced;
(ii) Damage caused by (a) a product that is not the Covered Equipment (b) accident, abuse, misuse, liquid contact, fire, earthquake or other external cause, (c) operating the Covered Equipment outside the permitted or intended uses described by the manufacturer, or (d) service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”);
Apple replace the whole screen part (in fact, half of the computer) on site.
Very happy they reacted promptly.
I agree! Although I pay for the coverage for my mobile devices, I resent it. For what Apple charges for its devices despite its production costs being the same as its competitors', stellar and extended warranties should come with ever device purchased at no extra cost.
Agreed.
I've had staining on my late 2008 MB Pro late from the beginning. Right away, there were little squares right in the middle of the screen from the screen touching the keyboard. Because they didn't interfere with my viewing when the machine was turned on, I never did anything about it. Besides, I've always suffered from scroll blindness and double-vision for the too bright screen anyway so even if it was visible, I wouldn't be able to see it. Over time, streaks showed up on both my screen and my mate's screen (the same model as mine). We've just lived with it, but given how much Apple products cost, we should have made a fuss.
Standard procedure for Apple it seems.
I recall this at the start with deny, deny deny happening, and unfortunate owners getting the usual very agressive blame.
It's not only Apple. It's every multinational company selling millions of devices worldwide.
Before agreeing on a production failure, they need evidences, collect data, elaborate a response strategy and apply.
It take TIME.
It is totally unreasonable to expect such a big company to react in a few weeks....
At least they REACT and started this quality program.
I find AppleCare a most sensible buy on every Mac I've ever had.
Me too. Never bought a Mac without it.
there was no problem with the iPhone 4 antenna. as Jobs explained on stage the dropped calls data was within fault tolerances and the "death grip" could be reproduced on several other phones -- physics dictates that signal attenuation occurs when a big water bag (your hand) tightly surrounds an antenna. in practice it wasn't a big deal...which is why they continued selling the 4 for years and never recalled it or modified it (they did kick out some freebie bumpers for good PR). the whole thing was just a media show for clicks.
www.youtube.com/watch?v=i8tXyfjfnB0
Agree.
I said that a thousand times on MacRumors forum, but haters and fandroids ignored any evidence...
The iPhone 4 antenna wasn't a great engineering for sure, but wasn't defective. They improved it in 4S.
Purchased two Retina MacBook Pros in Nov. 2014 - still under 1 year warranty. Also purchased AppleCare at the same time.
Both computer screens started delaminating within 5 months. Spoken to reps. in the USA, Canada, Australia, Mexico, Panama, Peru.
"Accidental damage - Apple is not responsible", was the final answer.
APPLE customer service is a joke! Now that Apple is finally taking responsibility, will continue fight for replacements... actually would like our money back and move on.
And yes, there is a class action in progress, and we are backing the attorneys 100%.