Apple Watch users complain of inaccurate heart rate readings during certain exercises

Posted:
in Apple Watch edited October 2015
A number of Apple Watch users have reported inconsistent or inaccurate heart rate measurements while exercising, with some saying issues have continued even after receiving replacement watches from Apple, calling into question one of the wearable's signature features.




While not yet classified, or acknowledged, as a widespread problem, several Apple Watch owners have observed inaccurate heart rate measurements while participating in high-impact exercises. A thread on Apple's Support Communities forum has received more than 3,000 views and 17 replies, and nearly a dozen threads on the issue have been started on reddit.

In some cases, Apple Watch returns inconsistent heart rate data during workouts such as P90X or CrossFit, though more troubling are complaints concerning exercises endorsed by Apple's own Workout app, including running and outdoor walking. Multiple owners claim Watch readings are often much lower than expected after intense workouts. For example, one user on reddit says his Watch displays a resting heart rate in the range of 60 to 80 beats per minute during strenuous sessions which should register above 140 bpm.

Some Watch owners quantified their claims by comparing Apple Watch readings against dedicated devices that use electrode technology, like Polar's Heart Rate Monitor chest strap, with resulting data found to be grossly out of alignment. These tests stand in contrast to an early comparison of heart rate data collected by the Apple Watch and the Mio Alpha that found Apple's incredibly accurate.

The Apple Watch calculates a user's heart rate by analyzing blood flow in the wrist using a process called photoplethysmography. This approach has limitations, as discovered at launch time when users' with tattoos on their wrists reported being unable to use the device as advertised.

According to Apple's website, different types of motions can also affect the heart rate readings, making rhythmic motions such as running or cycling more accurate than "irregular movements," such as tennis or boxing -- which could include interval training programs mentioned in user complaints. Interestingly, while the Apple's documentation lists boxing as an exercise where heart rate readings may be more difficult to attain, the company this month released an Apple Watch ad showcasing exactly that functionality.

There has yet to be a clear explanation as to why certain users are experiencing difficulties with their Watch, though it has been speculated that variations in anatomy could be to blame. For example, some users have found moving Watch up the forearm toward the elbow delivers better performance. Such techniques are not recommended, however, as Watch's sensor is purpose-built and calibrated to be worn as a normal wristwatch.

Apple has not yet officially comment on the concerns raised by Apple Watch users. AppleInsider has reached out for clarification and will update this article when a reply is received.
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Comments

  • Reply 1 of 60
    This has been a issue from day one for me when doing weights. Running or Walking never seems to be an issue. I went to an apple store and they took down information and such, saying they were sending over to the engineers. 1 week later I did get a call from someone at Apple asking me questions, from there I have not heard a word. This was about 1.5 months ago.
  • Reply 2 of 60



    I have nothing to compare it to and only check the bpm readings sporadically.

     

    What I'm still mystified by is the 'movement' calibration (outer ring) in the activity app. Even on days when I've done more than doubled my 'exercise' goal (60 minutes+), the 'movement' has never made it one full completed ring. I'm not even sure what its supposed to be measuring. I had assumed that it was less strenuous movement, but I get a fair amount of that ...

     

    I do enjoy the little incentive that the activity tracker provides. I think that they did a bang-up job with the graphics on that. 

  • Reply 3 of 60
    nasseraenasserae Posts: 3,167member
    Quote:

    Originally Posted by battiato1981 View Post

     



    I have nothing to compare it to and only check the bpm readings sporadically.

     

    What I'm still mystified by is the 'movement' calibration (outer ring) in the activity app. Even on days when I've done more than doubled my 'exercise' goal (60 minutes+), the 'movement' has never made it one full completed ring. I'm not even sure what its supposed to be measuring. I had assumed that it was less strenuous movement, but I get a fair amount of that ...

     

    I do enjoy the little incentive that the activity tracker provides. I think that they did a bang-up job with the graphics on that. 




    Movement (out ring) is your calories burn. What is your  daily calories burn target?

  • Reply 4 of 60
    wood1208wood1208 Posts: 2,913member
    At my Gym, I use professional equipments and they don't register heart rates, calories even close to real and happens many time in many variation of exercise on the same equipment like treadmill and shows different from one treadmill to other. I am sure apple watch is way better than them.
  • Reply 5 of 60
    Quote:

    Originally Posted by NasserAE View Post

     



    Movement (out ring) is your calories burn. What is your  daily calories burn target?




    890 cal

  • Reply 6 of 60
    nasseraenasserae Posts: 3,167member
    Quote:

    Originally Posted by battiato1981 View Post

     



    890 cal




    If the ring moves little then you might consider lowering your goal. If it never moves then you should take your watch to an Apple Store to get it checked out.

  • Reply 7 of 60
    fallenjtfallenjt Posts: 4,054member

    Generation 2. that's what I want.

  • Reply 8 of 60
    Quote:

    Originally Posted by NasserAE View Post

     



    If the ring moves little then you might consider lowering your goal. If it never moves then you should take your watch to an Apple Store to get it checked out.




    Oh, it moves alright, typical day gets ¾ around, but not as much correlation between passive and very active days as I would expect. 

  • Reply 9 of 60
    latifbplatifbp Posts: 544member
    It happens to me. After an intense exercise during which my heart rate is about 120 or 130 the watch is telling me 50, even for as long as 30 seconds. I have to pause the workout, and then restart it and hold my wrist level to get it to register correctly. By then my HR has dropped to around 100, not accurately recording my work out very well. It's frustrating to have to do that kind of acrobatics to get it to work correctly.
  • Reply 10 of 60
    foggyhillfoggyhill Posts: 4,767member
    Quote:

    Originally Posted by djzapp View Post



    This has been a issue from day one for me when doing weights. Running or Walking never seems to be an issue. I went to an apple store and they took down information and such, saying they were sending over to the engineers. 1 week later I did get a call from someone at Apple asking me questions, from there I have not heard a word. This was about 1.5 months ago.

     

    The funny thing is that 'pro' equipment using the same technique are no better in the same circumstance.

    So, not sure what the hell those people are expecting.

    The watch needs contact with the skin at all time to get a proper reading. If that doesn't happen, well you get what you get.

  • Reply 11 of 60
    bobschlobbobschlob Posts: 1,074member

    "several Apple Watch owners…"

     

    "Several"? Did they say "several"?

  • Reply 12 of 60
    nasseraenasserae Posts: 3,167member
    Quote:

    Originally Posted by BobSchlob View Post

     

    "several Apple Watch owners…"

     

    "Several"? Did they say "several"?




    Welcome to AppleInsider where 17 replies on an Apple Support thread constitute an article about failed feature.

  • Reply 13 of 60
    latifbplatifbp Posts: 544member
    nasserae wrote: »

    Welcome to AppleInsider where 17 replies on an Apple Support thread constitute an article about failed feature.
    And they still pop ads at you even after you've paid the subscription fee for their site for the year. Wtf?!
  • Reply 14 of 60
    nasserae wrote: »
     


    If the ring moves little then you might consider lowering your goal. If it never moves then you should take your watch to an Apple Store to get it checked out.


    Oh, it moves alright, typical day gets ¾ around, but not as much correlation between passive and very active days as I would expect. 

    I have noticed this too. But I don't really have any good benchmarks to know for sure.
  • Reply 15 of 60
    ksecksec Posts: 1,569member
    Is it possible to set the Heart Rate monitor to constantly monitor during the next hour when I am doing gym.

    Or is it not user configurable.
  • Reply 16 of 60
    My husband had a similar experience with his Apple Watch. To their credit, Apple replaced the Watch, even though it was months outside the return period:
    http://bike-52.com/good-bye-to-my-apple-watch/
  • Reply 17 of 60
    mj webmj web Posts: 918member

    v1 of the Watch was primarily released as a phablet interface for the iPhone 6x Plus. Aware the phone was a bit unwieldy, Apple wanted to provide users a way of receiving notifications without having to access the phone. If the sensors are indeed inaccurate it's a serious issue Apple will have to address.

  • Reply 18 of 60
    fallenjt wrote: »
    Generation 2. that's what I want.

    Naysayers will just move the goalposts.
  • Reply 19 of 60
    Heart rate monitor is accurate when I work out, but what do I know? The glass is half empty.
  • Reply 20 of 60
    haggarhaggar Posts: 1,568member

    Just don't exercise that way.

     

    Sent from my iPhone

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