Apple fan tells Tim Cook that iPad helped grandfather cope with cancer, gets reply
Apple CEO Tim Cook this week responded to an email sent by a customer who explained how iPad and iPhone helped their grandfather recover from cancer surgery -- like an Apple commercial come to life.
Source: Reddit
Posted to Reddit on Monday, Cook's reply to a letter written by user "bhanel" references a heartwarming story highlighting the real life impact iOS usability features can have on device owners.
"[Cook's] reply was brief, but I'm impressed that he took the time to read my letter and respond at all," the Reddit post reads. "I think it's great that he takes time to read and respond to emails regular folks send him. I just thought I would share my story with you guys."
In the letter to Cook, "bhanel" explained that their grandfather had undergone bladder surgery after being diagnosed with cancer late last year. The operation expectedly took its toll, leaving the former U.S. Navy man, pastor and business owner in pain, too weak to use his old flip phone.
During the holidays last year, the unnamed man received a gift from his grandchild, a new iPad Air picked up from the local Apple Store (customer service was excellent, "bhanel" said). He didn't know how to use a computer, but after a being taught the basics the man was able to install apps on his own, and even started a dialogue with his doctor via FaceTime.
Two weeks later and the grandfather had taught his wife how to use iPad and ditched his old flip phone for a new iPhone 6, a transition he told "bhanel" was made easy thanks to the consistent user experience Apple provides across iOS devices.
It looks like Apple won over a new convert.
Source: Reddit
Posted to Reddit on Monday, Cook's reply to a letter written by user "bhanel" references a heartwarming story highlighting the real life impact iOS usability features can have on device owners.
"[Cook's] reply was brief, but I'm impressed that he took the time to read my letter and respond at all," the Reddit post reads. "I think it's great that he takes time to read and respond to emails regular folks send him. I just thought I would share my story with you guys."
In the letter to Cook, "bhanel" explained that their grandfather had undergone bladder surgery after being diagnosed with cancer late last year. The operation expectedly took its toll, leaving the former U.S. Navy man, pastor and business owner in pain, too weak to use his old flip phone.
During the holidays last year, the unnamed man received a gift from his grandchild, a new iPad Air picked up from the local Apple Store (customer service was excellent, "bhanel" said). He didn't know how to use a computer, but after a being taught the basics the man was able to install apps on his own, and even started a dialogue with his doctor via FaceTime.
Two weeks later and the grandfather had taught his wife how to use iPad and ditched his old flip phone for a new iPhone 6, a transition he told "bhanel" was made easy thanks to the consistent user experience Apple provides across iOS devices.
It looks like Apple won over a new convert.
Comments
Apple gets bashed for this too.
It's a heartwarming story and my heart goes out to these people. It's also nice to see Cook doing the same as his predecessor. If for no other reason than because it's a human thing to do.
I don't know if you were kidding but if not....You will NEVER get a response with a question like that. You know Apple will not say anything about future products. I'm also sure there's someone screening those emails before they get to someone at Apple so I bet yours was trashed before it even reached Tim (or whomever you emailed). Those products will be out when they're ready. Don't hold your breath for a Mac mini with a discrete graphics card in it if thats what you're waiting for. I seriously doubt it will ever be like the previous models with 2 HD bays, expandable RAM, etc. Those days are long gone!
I'm telling ya...the media wants Apple to fail. Its more of a story for a big company to fail than it is to report good news about a company. They could stretch this story out for months and people would tune in.
I'm getting really sick and tired of hearing about Apple's stock price. Its all the media talks about. I really couldn't care less about Apple's stock price and doesn't tell me how well Apple is, or isn't doing. Well all the negative media, of course the stock is down, but that doesn't mean Apple is failing! I mean they ONLY had a $11 Billion profit last quarter. When they start continuously losing money every quarter, or barely making money then we'll start talking. But when you see multi-billion dollar profits its hardly the sign of a failing company IMO. I've said it before and I'll say it again, I wish Apple was private company so they didn't have shareholders who think they know how to run Apple better than Apple. I know some people think its a stupid comment because "Companies can't own themselves", but I still believe in this and will continue to say it.
ps. The line about Sog was very funny.
I made a change in our business plan and the Verizon quote didn't match the email confirmation of the change in service. Worse they shut off our previous service before connecting the new one. I got little sympathy from Verizon's customer service, even the supervisor who said call her then wouldn't answer calls, so I sent an email directly to the regional vice-president. Within an hour I rec'd a phone call from his personal secretary, who made a call to the local office (and spoke with that supervisor who I suspect no longer is employed) and had my phones reconnected the same day where the supervisor would only say "within 72 hours". She then offered me a discount for the next 12 months for my inconvenience, and manually changed my billing to match the quote I was given. Every month for a year she would reach out and confirm the bill was correct and my my service was good.
TBH it was much more than I would have expected from them given their general reputation. Perhaps contacting the head of the company may work more often than not if you have a major issue.
My thoughts exactly. Too bad he's been blocked already.
But he doesn't seem to be doing that. And as minor as it seems, it's nice to hear that he's actually taking the time to do this. In a world where there seems to be a lot of hate going on, it's nice to see little touches of humanity.