Recall of dangerous Samsung Galaxy Note 7 yields a half-million exchanges in US
Samsung has revealed that about half of the recalled Galaxy Note 7 phones sold in the U.S. have been exchanged for replacement units, as part of the company's voluntary recall on the phablets after reports of battery explosions and fires.
The recall began on Wednesday, causing Samsung to stop sales of the Galaxy Note 7 and replace a total of 2.5 million units worldwide -- mostly in the United States.
Samsung said that 90 percent of Galaxy Note 7 owners have opted to receive the safer Galaxy Note 7 instead of a different model.
The timing of the recall could prove to be a boon for Apple. Analyst Gene Munster of Piper Jaffray believes the recall could provide a "slight tailwind" for iPhone 7 Plus sales, as the recall occurred right before the phone's launch of Apple's new 5.5-inch handset.
To move the launch of the Note 7 by 10 days to steal more of Apple's thunder, Samsung executives pushed suppliers into meeting faster deadlines despite the phone's significant feature advancements. It's believed the rush to market caused the serious safety issues.
One of the upgrades in the Note 7 is a 3,500 milliamp-hour battery, up from the previous Note's 3,000. Samsung has indicated that a production error has caused the battery fires.
The recall began on Wednesday, causing Samsung to stop sales of the Galaxy Note 7 and replace a total of 2.5 million units worldwide -- mostly in the United States.
Samsung said that 90 percent of Galaxy Note 7 owners have opted to receive the safer Galaxy Note 7 instead of a different model.
The timing of the recall could prove to be a boon for Apple. Analyst Gene Munster of Piper Jaffray believes the recall could provide a "slight tailwind" for iPhone 7 Plus sales, as the recall occurred right before the phone's launch of Apple's new 5.5-inch handset.
To move the launch of the Note 7 by 10 days to steal more of Apple's thunder, Samsung executives pushed suppliers into meeting faster deadlines despite the phone's significant feature advancements. It's believed the rush to market caused the serious safety issues.
One of the upgrades in the Note 7 is a 3,500 milliamp-hour battery, up from the previous Note's 3,000. Samsung has indicated that a production error has caused the battery fires.
Comments
2) What kind of dummy would keep this device? Maybe someone that likes to collect unique gadgets, and a full recall of a massive failure, might qualify for their island of misfit toys, but I sure hope those customers aren't using this phone for their sake and the sake of everyone else around them.
Safer.
So, it's not completely safe then, Samsung?
typical Samsung bullsh**!!
Samsung used to considers devices in the channel 'sold' (that device in the ATT store was 'sold' to ATT... like a new car on the lot has a 'dealer sales invoice').
Channel dealers will get replacements, since they have empty shelves AND likely incentives to put Samsung devices on those empty shelves [the more you sell, the more profit you make, and the more units you get the next device release].
http://forums.appleinsider.com/discussion/195091/samsung-carriers-pushing-update-with-safety-alert-to-un-exchanged-galaxy-note-7-phones/p1
That was two days ago.
"A Samsung spokeswoman notes that the "vast majority" of Galaxy Note 7 consumers have opted for a refund, or a different Galaxy-branded phone."
From the original post above:
"Samsung said that 90 percent of Galaxy Note 7 owners have opted to receive the safer Galaxy Note 7 instead of a different model."
That's a big change in two days. Who knows what the truth is, but I actually think that most are going to get the replacements because they want the stylus feature.
And since the original problem was due to a rush to deliver, it seems they could possibly face a similar issue in their rush to replace it.
http://money.cnn.com/2016/09/23/technology/samsung-replacement-phone-problems/index.html?section=money_topstories&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+rss/money_topstories+(CNNMoney%3A+Top+Stories)
Samsung's reputation is very nearly destroyed with this episode.
edit: tmay in post 14 above expressed much better what I was trying to say.