Apple reportedly 'looking into' pair of iPhone 8 Plus with split screen from swollen batte...
After reports circulated on social media about two iPhone 8 Plus exhibiting a swollen battery out of the millions shipped, Apple is reportedly looking into the situation surrounding the accounts and the phones themselves -- as it nearly always does.
The two reports both clearly depict a swollen battery pushing the iPhone screen out of its housing. One user reported it happening while being charged claiming that an official cable and power adapter were being used, and the other account noted that it was received from Apple directly with the screen already popped out.
According to The Independent, Apple is "looking into" the issue -- a fact confirmed by AppleInsider on Saturday morning. But, a source within Apple not authorized to speak on behalf of the company informed us that Apple investigates swollen batteries even on older phones brought into Apple retail stores as a matter of course.
A quick poll on Saturday morning of five Apple Genius Bars that we have worked with in the past show zero iPhone 8 or iPhone 8 Plus models brought in for service with a swollen battery such as that displayed in the pair of reports.
Media, and the internet, are latching onto the story as an imminent problem, akin to the Samsung Galaxy Note 8. However, at this time, this appears to be nothing more than an "infant failure" of both devices, assuming the accounts given by the users are correct and complete.
In 2016, prior to the Galaxy Note 7 debacle, the lithium ion battery immediate failure rate on the average was one in about one million cells without mishandling. So, at present, assuming that both failures were manufacturing defects and not from abuse in shipping or by the purchaser, the failure rate is still well within the statistical norm even assuming that there are more than 20 times the number of incidents.
For reference, the reported failure rate on the Galaxy Note 7 exceeded 1 in 20,000 -- and linked to both battery production problems, and a design problem with the phone.
AppleInsider will continue to monitor the situation.
The two reports both clearly depict a swollen battery pushing the iPhone screen out of its housing. One user reported it happening while being charged claiming that an official cable and power adapter were being used, and the other account noted that it was received from Apple directly with the screen already popped out.
iPhone
Apple pic.twitter.com/sRx6orgxi6-- (@Magokoro0511)
According to The Independent, Apple is "looking into" the issue -- a fact confirmed by AppleInsider on Saturday morning. But, a source within Apple not authorized to speak on behalf of the company informed us that Apple investigates swollen batteries even on older phones brought into Apple retail stores as a matter of course.
A quick poll on Saturday morning of five Apple Genius Bars that we have worked with in the past show zero iPhone 8 or iPhone 8 Plus models brought in for service with a swollen battery such as that displayed in the pair of reports.
Media, and the internet, are latching onto the story as an imminent problem, akin to the Samsung Galaxy Note 8. However, at this time, this appears to be nothing more than an "infant failure" of both devices, assuming the accounts given by the users are correct and complete.
In 2016, prior to the Galaxy Note 7 debacle, the lithium ion battery immediate failure rate on the average was one in about one million cells without mishandling. So, at present, assuming that both failures were manufacturing defects and not from abuse in shipping or by the purchaser, the failure rate is still well within the statistical norm even assuming that there are more than 20 times the number of incidents.
For reference, the reported failure rate on the Galaxy Note 7 exceeded 1 in 20,000 -- and linked to both battery production problems, and a design problem with the phone.
AppleInsider will continue to monitor the situation.
Comments
We don't run many surveys, because the aggrieved generally have a bone to pick, and respond out of proportion.
I can't reproduce any excessive battery drain on my small fleet of devices. My personal SE and 7 Plus have about the same life.
It's Apple's new curved screen design and the phone's fanless ventilation feature. Apple's open and transparent design again being misrepresented by the media.
I always thought surveys/polls should be done in an App that identifies the device/OS version. To vote in an iPhone 8 poll you’d have to actually be using an iPhone 8.
You'd get less votes, but they’d be from real users.
Perhaps those online poll providers should code for this and allow people creating polls to limit responses to certain criteria.
Uhhh... No "WhateverGate" is needed with MUCH LESS than 1 in 1,000,000 occurrences (only 2 out of the tens of millions of new iPhones sold so far). But when we get to thousands of occurrences, and instead of just swollen batteries, have the defective batteries exploding and catching fire, sending people to the hospital and burning down cars and houses.... As happened with Samsung's Note 7... THEN you can go ahead and start thinking up some silly "Gate" names.
Until then, you are just making a fool of yourself.