Att user here. 64GB Space Gray ordered and confirmed for Nov 3 delivery at 12:07am PST on launch. Two nights ago I checked on my order status and low and behold, my order was pushed back to 11/17-11/24 with no notification from Att or Apple. Called customer service, and they say they have so many customers calling with issues that I cannot talk to a supervisor but would get a call back from one in 24 hours.
Fast forward 24 hours and no call back. Called again. This time I’m told I should have been told 24-48 hours. Told I will get a call back within the next 24. On launch day. Without the phone. Even though the other I ordered after the first one is arriving tomorrow no problem.
Still no no bump in delivery date as of this writing.
What. A. Joke. Steve would be turning in his grave.
I’m fairly certain this only relates to customers who are on the iPhone upgrade program which is essentially an interest bearing loan from Apple which makes them even more money.
I’m fairly certain this only relates to customers who are on the iPhone upgrade program which is essentially an interest bearing loan from Apple which makes them even more money.
“Deadbeat” customers who pay up front for the device are now second class customers. As you guessed it my delivery date for the end of November is unchanged despite having bought and paid for my iPhone X 13 minutes after the official release - which itself was related to the fact that Apples useless Apple Store app wouldn’t refresh. I eventually used Google Chrome to access the Apple Online store on my iMac - incredibly ironic since the two companies are not exactly friendly with each other.
The iPhone X will be a great device but Apple has committed an EPIC FAIL with this launch.
As far as I understand it the loan on the upgrade programme is interest free / 0% interest
Att user here. 64GB Space Gray ordered and confirmed for Nov 3 delivery at 12:07am PST on launch. Two nights ago I checked on my order status and low and behold, my order was pushed back to 11/17-11/24 with no notification from Att or Apple. Called customer service, and they say they have so many customers calling with issues that I cannot talk to a supervisor but would get a call back from one in 24 hours.
Fast forward 24 hours and no call back. Called again. This time I’m told I should have been told 24-48 hours. Told I will get a call back within the next 24. On launch day. Without the phone. Even though the other I ordered after the first one is arriving tomorrow no problem.
Still no no bump in delivery date as of this writing.
What. A. Joke. Steve would be turning in his grave.
Ordered from Apple or ATT?
As for Jobs...The product was so damn popular it sold out in under 10 minutes. That’s a success. It’s what any CEO would be excited about. So one of yours didn’t make it, bummer but it happens. I doubt Jobs would give a shit.
256GB Space Gray now arriving Nov 6 instead of the original 17-24 timeframe. Very happy considering I’ve been with the upgrade program for 2 years and finished my pre order 8 minutes after it opened and dropped to the 2-3 week mark.
Att user here. 64GB Space Gray ordered and confirmed for Nov 3 delivery at 12:07am PST on launch. Two nights ago I checked on my order status and low and behold, my order was pushed back to 11/17-11/24 with no notification from Att or Apple. Called customer service, and they say they have so many customers calling with issues that I cannot talk to a supervisor but would get a call back from one in 24 hours.
Fast forward 24 hours and no call back. Called again. This time I’m told I should have been told 24-48 hours. Told I will get a call back within the next 24. On launch day. Without the phone. Even though the other I ordered after the first one is arriving tomorrow no problem.
Still no no bump in delivery date as of this writing.
What. A. Joke. Steve would be turning in his grave.
Yeah.. because the head of a company is personally responsible and personally accountable for EVERY order. Okay. Sure. It’s Jeff Bezos’s fault when Amazon inversed my address that one time too.
OBVIOUSLY everyone is now cancelling their orders since they learned Face ID ONLY works on Craig Federighi's face.....slick demo but only works on that one face (well most of the time!).....epic fail!
256GB Space Gray now arriving Nov 6 instead of the original 17-24 timeframe. Very happy considering I’ve been with the upgrade program for 2 years and finished my pre order 8 minutes after it opened and dropped to the 2-3 week mark.
Finnished my preorder 12 minutes past when I finally go tint. Yep went from 16-24 to arrives the 6th yes
Just goes to show: - Apple has no clue what they are doing (it will be 6 weeks...no 4 weeks...no 2 weeks) - Demand is actually softer than first reported
Seriously, I give this company 4 years, tops, and you will read about them in the same sentence as Palm, Compaq, Nokia and RIM...
I guess you forgot to add /s at the end. And people are taking it really seriously, which is weird.
Yes, putting the "/s" there would have reduced the blood pressure of many, but sometimes people need to work on their sarcasm detector. Anyone who knows my posts or checks my history can see I am just stirring the pot...:)
Att user here. 64GB Space Gray ordered and confirmed for Nov 3 delivery at 12:07am PST on launch. Two nights ago I checked on my order status and low and behold, my order was pushed back to 11/17-11/24 with no notification from Att or Apple. Called customer service, and they say they have so many customers calling with issues that I cannot talk to a supervisor but would get a call back from one in 24 hours.
Fast forward 24 hours and no call back. Called again. This time I’m told I should have been told 24-48 hours. Told I will get a call back within the next 24. On launch day. Without the phone. Even though the other I ordered after the first one is arriving tomorrow no problem.
Still no no bump in delivery date as of this writing.
What. A. Joke. Steve would be turning in his grave.
Your first mistake is AT&T
Your second mistake is the blatant lie your entire post represents.
I’m fairly certain this only relates to customers who are on the iPhone upgrade program which is essentially an interest bearing loan from Apple which makes them even more money.
“Deadbeat” customers who pay up front for the device are now second class customers. As you guessed it my delivery date for the end of November is unchanged despite having bought and paid for my iPhone X 13 minutes after the official release - which itself was related to the fact that Apples useless Apple Store app wouldn’t refresh. I eventually used Google Chrome to access the Apple Online store on my iMac - incredibly ironic since the two companies are not exactly friendly with each other.
The iPhone X will be a great device but Apple has committed an EPIC FAIL with this launch.
As far as I understand it the loan on the upgrade programme is interest free / 0% interest
Correct it is interest free, it does however include the $199 two year apple care warranty something I would have gotten either way, so whatever profit margin they make on phone (I am buying for cost) and the apple care are the profit they are making. No other interest tagged on this.
I was late in ordering because I was unsure if I wanted to get the X or hold onto my 6 another year and see what 2018 brought me. My original ship date was just before Christmas, the 12-19th. Its been moved to the start of December 1-8. I'm, being patient.
Att user here. 64GB Space Gray ordered and confirmed for Nov 3 delivery at 12:07am PST on launch. Two nights ago I checked on my order status and low and behold, my order was pushed back to 11/17-11/24 with no notification from Att or Apple. Called customer service, and they say they have so many customers calling with issues that I cannot talk to a supervisor but would get a call back from one in 24 hours.
Fast forward 24 hours and no call back. Called again. This time I’m told I should have been told 24-48 hours. Told I will get a call back within the next 24. On launch day. Without the phone. Even though the other I ordered after the first one is arriving tomorrow no problem.
Still no no bump in delivery date as of this writing.
What. A. Joke. Steve would be turning in his grave.
Your first mistake is AT&T
Your second mistake is the blatant lie your entire post represents.
Really odd. I ordered within six minutes of release...64 GB Black, full payment...and I still have the 11/17 - 11/24 delivery. Really would love it next week!
For my order, I tried placing an order for a space grey 256GB iPhone X right when orders started. The checkout process kept failing on the AT&T side. Eventually the store app said that I would get an email as soon as Apple could communicate with AT&T’s systems and that an iPhone would be reserved for me.
I got the email the next day and completed the order in the early afternoon which got me a 11/17 - 11/24 delivery date. The date hasn’t shifted since then.
Comments
Fast forward 24 hours and no call back. Called again. This time I’m told I should have been told 24-48 hours. Told I will get a call back within the next 24. On launch day. Without the phone. Even though the other I ordered after the first one is arriving tomorrow no problem.
Still no no bump in delivery date as of this writing.
What. A. Joke. Steve would be turning in his grave.
As for Jobs...The product was so damn popular it sold out in under 10 minutes. That’s a success. It’s what any CEO would be excited about. So one of yours didn’t make it, bummer but it happens. I doubt Jobs would give a shit.
Oof.
Your second mistake is the blatant lie your entire post represents.
Have a nice day!
I got the email the next day and completed the order in the early afternoon which got me a 11/17 - 11/24 delivery date. The date hasn’t shifted since then.