Australian carrier Telstra working on fix for Apple iMessage and Facetime outage [u]

Posted:
in iPhone edited February 2018
Telstra, one of the largest cellular carriers in Australia, is working on a fix for an apparent services outage impacting customers major metropolitan areas attempting to access Apple's iMessage and Facetime features.




The Australian telco is seeing what is being described as widespread iMessage and Facetime outages in Melbourne, Sydney and Brisbane, while customers in other areas like Perth are also complaining of disruptions, reports news.com.au.

"Some customers may be experiencing an issue with Apple iMessage and FaceTime. Customers continue to have the option to send SMS messages," a Telstra spokesman told the publication. "We're working to resolve the issue as quickly as possible, and apologise for any inconvenience. We'll provide more information as soon as it's available."

According to customer complaints, iMessages sent within impacted zones do not go through. Instead, messages appear to perpetually hang as "sending" on a user's device.

Telstra addressed the issue on Twitter earlier today, saying users can alleviate iMessage issues by sending messages as SMS texts. Users can tap and hold on an offending message, then select "send as text." Alternatively, tapping on "more" presents options to completely delete the communication.

While the firm failed to provide information regarding the outage, it did confirm that a fix is in the works.

"Our team are working to fix an issue with Apple iMessage and Facetime for some customers. You can continue to send and receive SMS messages. We'll provide an update ASAP," Testra said in a tweet.

While neither Tesltra nor Apple have commented on the issue, it can be assumed that a backend communications issue is to blame for the ongoing outage. Considering Apple's services are working in certain areas of the country, the problem potentially lies with Telstra's servers.

Update: Telstra in a statement to AppleInsider says the issue is now resolved.

"Earlier today some customers experienced a disruption to Apple iMessage and FaceTime services. We worked with Apple to resolve this issue. Services are now being progressively being restored. We apologise for any inconvenience this caused," the company said.

Comments

  • Reply 1 of 5
    "Earlier today some customers experienced a disruption to Apple iMessage and FaceTime services. We worked with Apple to resolve this issue. Services are now being progressively being restored. We apologise for any inconvenience this caused," the company said.

    I'm not sure why some companies are so afraid of being more transparent. Just come out and say _what_ the problem was! What do you have to lose? I'll tell you what you have to gain — customer respect!

    bonobobmacseekerGeorgeBMacjony0lolliver
  • Reply 2 of 5
    how non neutral is their network to be breaking those features which are basically internet connected messaging ?
    GeorgeBMacjbdragonRenderdogmaltz
  • Reply 3 of 5
    sflocalsflocal Posts: 4,542member
    Aren't iMessages transported using https??  If so, then Telstra would be having far more problems with other services, not limited to iMessages.

    Methink they're doing something that is not going to go well with their customers.
    GeorgeBMacjbdragonjony0lolliver
  • Reply 4 of 5
    I had this problem for an hour or two and I’m 350 km from the nearest major city. At least they got it sorted.
  • Reply 5 of 5
    "Earlier today some customers experienced a disruption to Apple iMessage and FaceTime services. We worked with Apple to resolve this issue. Services are now being progressively being restored. We apologise for any inconvenience this caused," the company said.

    I'm not sure why some companies are so afraid of being more transparent. Just come out and say _what_ the problem was! What do you have to lose? I'll tell you what you have to gain — customer respect!

    But, since they have no respect for their customers....
    lolliver
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