Apple computers are most reliable, according to Rescuecom repair data
Apple, in addition to the highest U.S. market share among computer manufacturers, is also the most reliable brand, handily beating out a group of competitors that includes Samsung, Dell, and Lenovo.
The survey, which is based off of Rescuecom's own data about calls to its service, gives Apple its only A+ reliability grade, and a reliability score of 665. This beats out Samsung, which is second with a grade of A- and a score of 270. Lenovo is third, followed by Microsoft, Dell, and Acer, with the last two spots held by HP and Asus.
Rescuecom, has been criticized in the past for its survey practices, including a questionably precipitous drop in its ratings for Apple products, considering it wasn't even authorized to repair Apple products at the time. The company now does offer Apple repair services, although it's not clear whether or not it services Apple under the terms of Apple's warranty repair program.
AppleInsider has attempted to contact Rescuecom about the matter, but has not as of yet received a response.
The release announcing the survey also singled out such models as the Lenovo ThinkPad 13, Microsoft Surface Book 2 and other models as providing strong reliability value. Dell came in for special condemnation, as the report ripped the company for prioritizing profits over product quality, especially since founder Michael Dell took the company private in 2013.
The survey, which is based off of Rescuecom's own data about calls to its service, gives Apple its only A+ reliability grade, and a reliability score of 665. This beats out Samsung, which is second with a grade of A- and a score of 270. Lenovo is third, followed by Microsoft, Dell, and Acer, with the last two spots held by HP and Asus.
Rescuecom, has been criticized in the past for its survey practices, including a questionably precipitous drop in its ratings for Apple products, considering it wasn't even authorized to repair Apple products at the time. The company now does offer Apple repair services, although it's not clear whether or not it services Apple under the terms of Apple's warranty repair program.
AppleInsider has attempted to contact Rescuecom about the matter, but has not as of yet received a response.
The release announcing the survey also singled out such models as the Lenovo ThinkPad 13, Microsoft Surface Book 2 and other models as providing strong reliability value. Dell came in for special condemnation, as the report ripped the company for prioritizing profits over product quality, especially since founder Michael Dell took the company private in 2013.
Comments
Macs are WAY more reliable.
I see this contrast between my MacBook Pro and my wife's HP laptop (both work-provided) all the time. If you don't get too close, the HP looks stylistically ok. But if you really use these things for any amount of time you come to appreciate what a piece of crap the Windows laptops are.
In the end all I can go on is my personal history with Apple since 1982. In all that time I’ve had to have service performed on my Apple products only a couple of times. First was a bad power supply in my original Power Macintosh 8100 in 1994. Move forward almost 25 years and I recently had the head hinge fail on my iMac 14,2 (2013). The iMac was long out of warranty but the hinge was replaced no charge.
And I'm still running an iPhone SE into its 3rd year...
...no offense, but that's not 'Fan-boy-ism,' just good sense!
Best.
This is why we buy so many Apple products. The typical customer support experience with other electronics companies is a miserable one and often leaves the customer with one take away ... never buy that brand again, or if they believe this to be a common problem to that type of electronic item it causes them to be dissatisfied with the product category as a whole which inevitably means less of their discretionary income will be spent on them in the future. This is a great example of where Apple sees the bigger picture vs the straight dollars and cents of customer service.
Years ago two of my friends had iPhone 5 batteries swell on them, just outside the 1 year included warranty. After long discussions, the best Apple would do was offer them a refurb for $200. An iPhone that lasts just over a year, fails through no fault of the user, in a catastrophic way that bent the screen and logic board and case, such that they needed to replace the unit?
One took his $200 to OnePlus and never looked back. The other took his $200 to Samsung.
Just last week, another friend had his Retina MacBook Pro overheat so badly while it was asleep that he nearly burned his fingers taking it out of his backpack. It was dead. It had sleep/wake issues all its life (even after full wipe and reinstall), and graphics glitches. The Apple Store wanted $860 to repair it.
I found that the particular model was under recall. It was an official Apple recall, listed on the Apple site. The store didn’t volunteer this information. His serial number matched the recall range. The GPU and chipset are the same chip, so if the GPU was faulty, the system would have all sorts of issues. So the cause and symptoms checked out.
The store fought him on the recall, so he had to phone AppleCare. It took him 3 hours to negotiate a fair deal; first they offered to charge $860, then $200 for labor (parts were free), then finally the 3rd person was actually reasonable and authorized the recall, as stated on the Apple site. Recalls should be free right?
So what I’m seeing in Canada, is the exact opposite of what I’m hearing about in the forums.
Not trying to deny that Apple *could* have great support - just that I have 3 data points that prove they don’t do this uniformly across countries.
I don’t want Apple to look bad! I just want them to apply good service principles everywhere they do business (ie be fair to all customers in any country).
Assuming Rescuecom gets an equal number of repairs from each brand based on total market share is a ridiculously poor false assumption.
Owners are way more likely to call or take Apple products into an Apple Store than to contact Rescuecom. That would not be the case with many of those brands. i don’t disagree with the generalized conclusion, but a 4th grader should be able to see the fallacy in those “stats”.