It seems to affect all Gsuite users. The workarounds involve deleting the account from Mail and adding back in as a regular IMAP account. This requires using an app token to generate a unique password if you use TFA or allowing “insecure” apps to access your account. Of course you lose calendar and contact integrations. I’m sorry but this is sort of unbelievable that Apple let this happen.
The developer forums show they've know about this issue in the 10.14.4 betas......FOR TWO MONTHS. This is inexcusable, because it breaks people's work accounts. It's easy for some smart ass to say "Oh, don't use Google then!" My company uses G Suite as do many many many others. This is not my decision. If a bug of this magnitude is let slide, I wonder what the macOS team is doing.
I'm disgusted by Apple when issues like this slip through. That's raw, I know... but with the sheer prominence of Google in our daily lives, there's _no_ excuse for this!
Huh, I just enabled my Gmail account (which I don't actively use) and it gave me that dialog (but with my email address instead of 'null') and everything worked after signing in. My one GSuite account I had active when doing the 10.14.4 update asked me to re-enter my password right after rebooting, don't recall any issues with that at all. ¯\(°_o)/¯
Curious if people have gone through all these steps provided by Google, which I happen to be looking up for a client as he's having issues logging into his GSuite account — but is on 10.14.1 still.
Try these troubleshooting steps
Update your email client to the latest version.
Use an App Password: If you use 2-Step Verification, try signing in with an App Password.
If you recently changed your Gmail password, you might need to re-enter your Gmail account information or completely repeat your Gmail account setup on your other email client.
The email client's sign-in method might be insecure. Try signing in directly on the Gmail app.
Make sure your mail app isn't set to check for new email too frequently. If your mail app checks for new messages more than once every 10 minutes, the app’s access to your account could be blocked.
Funny I got that "can't connect to Gmail" last night on my Apple Mail. I use POP configuration though, not IMAP. But anyhow I managed to make it work after I changed my password. Tweaking around with the settings didn't do anything.
Holy hell, why would you use POP? Real question. I'm honestly surprised it's still supported these days.
It seems to affect all Gsuite users. The workarounds involve deleting the account from Mail and adding back in as a regular IMAP account. This requires using an app token to generate a unique password if you use TFA or allowing “insecure” apps to access your account. Of course you lose calendar and contact integrations. I’m sorry but this is sort of unbelievable that Apple let this happen.
The developer forums show they've know about this issue in the 10.14.4 betas......FOR TWO MONTHS. This is inexcusable, because it breaks people's work accounts. It's easy for some smart ass to say "Oh, don't use Google then!" My company uses G Suite as do many many many others. This is not my decision. If a bug of this magnitude is let slide, I wonder what the macOS team is doing.
I'm disgusted by Apple when issues like this slip through. That's raw, I know... but with the sheer prominence of Google in our daily lives, there's _no_ excuse for this!
Just fixed this on two accounts for a client over screen sharing, he had just restarted and his Mac updated to 14.4. The only obstacle was when clicking through to Safari (which he doesn't actively use), it had Block All Cookies turned on. For some reason I had to turn that off multiple times to get it to "stick", at which point we were able to auth both accounts and things started working again — one was a Gmail, the other was GSuite.
Same exact problem here after updating to 10.14.4 earlier today. Of course, "Open Safari" does nothing, and I have no problem logging in online or with iOS. I'm using plain vanilla G-mail, not G-suite, and I don't have 2-factor authentication turned on.
Why haven't I learnred to NEVER UPDATE!! This article isn't helpful, since the first suggestion is to not update, but I would never have searched for the article if I hadn't updated. I'm having that authentication loop -- authenticate! OK. You're already signed in! OK. Authenticate! OK. You're already signed in! The problem with Apple is that when things work, it's great. But when they update it seems that this article sums it up: There really isn't a fix for it; sorry. Just don't use your Mail app -- it doesn't matter if you rely on it 100% and it took you weeks to actually get to work way back when. Just don't rely on Apple, seems to be the message.
Don't even care to know what G-suite is; but, I do have 2-step authentication turned on. Got the password message - got a text msg code for authentication - that's all folks! It's working.
Really? You assume that since something works for you it must work for everybody? "That's all folks!" For real?
What does Google do with its mail service that causes so much grief, particularly to macOS and iOS users? Do they not conform to accepted email protocols and do their own thing?
Why would this be Gmail's problem? If something works just fine and then there's an Apple update and things quit working . . . .
What does Google do with its mail service that causes so much grief, particularly to macOS and iOS users? Do they not conform to accepted email protocols and do their own thing?
Why would this be Gmail's problem? If something works just fine and then there's an Apple update and things quit working . . . .
I was able to fix this for four separate accounts (Gmail and Gsuite) pretty quickly. If you want to get into the specifics of your problem, I’m happy to help. Only problem for me was getting turning off cookie blocking to stick in Safari, after which things were fine. If you get stuck in a loop, maybe try removing the account and re-adding it? That’s one way to often fix things in Mail.
For the record, the main problems I’ve ever had with Mail over the years are specific to Google.
SOLUTION: What worked for me is to copy the Mail app version from my backups before the 10.14.4 update, and put in utilities folder. I launched from utilities folder and has been working ever since with no problems.
Just make sure you quit out of Mail app, and copy the app from your Time Machine backup drive (Not from the Time Machine app).
I'm also having trouble connecting to iCloud as well as the Gmail problem. With iCloud I was prompted for my password and when put in-correctly-it says there's an error, Apple speak for the wrong password. So after a few tries it asks me to reset my iCloud password, which I do, and then when I try and log in with the new password the cycle starts all over again!
Have Apple joined up with Microsoft now? Used to get this all the time with Windows 98 and ME........!
I'm also having trouble connecting to iCloud as well as the Gmail problem. With iCloud I was prompted for my password and when put in-correctly-it says there's an error, Apple speak for the wrong password. So after a few tries it asks me to reset my iCloud password, which I do, and then when I try and log in with the new password the cycle starts all over again!
Have Apple joined up with Microsoft now? Used to get this all the time with Windows 98 and ME........!
You shouldn’t have needed to reset anything. Be careful and follow the instructions here carefully so you don’t lock yourself out.
Comments
I'm disgusted by Apple when issues like this slip through. That's raw, I know... but with the sheer prominence of Google in our daily lives, there's _no_ excuse for this!
¯\(°_o)/¯
Curious if people have gone through all these steps provided by Google, which I happen to be looking up for a client as he's having issues logging into his GSuite account — but is on 10.14.1 still.
Try these troubleshooting steps
Holy hell, why would you use POP? Real question. I'm honestly surprised it's still supported these days.
As far as I know all my GSuite accounts are configured in the same way.
As found by myself and as others noted in Apple Support forums.
Either by Apple (unlikely) Or Google.
Easy example: Google is using a whitelist of macOS versions and hasn't updated that list.
For the record, the main problems I’ve ever had with Mail over the years are specific to Google.
Just make sure you quit out of Mail app, and copy the app from your Time Machine backup drive (Not from the Time Machine app).
https://support.apple.com/en-us/HT201487