Prominent Apple apps in App Store search results face more criticism

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Comments

  • Reply 21 of 57
    rwx9901 said:
    It's their app store they can do what they want.
    Absolutely agreed every company puts what’s going to make them the most money first so naturally Apple’s going to put its own apps at the top why are we arguing about this or trying to say they’re a bad company because it.
  • Reply 22 of 57
    mjtomlinmjtomlin Posts: 2,673member
    cropr said:
    mjtomlin said:

    First of all comparing Google search with App Store results is not an equal comparison... App Store results represent apps that only run on Apple devices. Google search results should represent everything that’s available on the web - an open platform. If Google listed their services first on their Pixel devices - who cares! It’s their hardware. it comes down to... “You bought our hardware, here’s some other stuff you might like from us.” I don’t see any problem with that whatsoever. Whether it’s Apple, Samsung, Google or Microsoft. You purchase their hardware there’s bound to be some “freebies”. That’s a normal incentive most OEMs take part in.

    Second, 90% of the apps Apple puts in the App Store are apps that come FREE with the purchase of Apple hardware. When someone buys an iPhone and they’re told it comes with free software - most people will search for that free software, so of course Apple’s apps may come up on top most of the time!  Would everyone prefer Apple preload all that software instead? That would be extremely unfair to 3rd party developers. Instead Apple puts those apps on the App Store with the possibility that a user may discover and choose an alternative 3rd party app. That’s more than fair.

    Finally... After all the hype in the media, when the Apple Card was finally released, Apple Wallet went to #1 !!!  What a blatant anticompetitive move!!! /s  Really!?


    What’s next? Apple will be taken to task because they only allow their own apps on icloud.com!?
    Of course Apple can do whatever it wants, because Apple owns the App Store. 

    However, don't start complaining if the EU will fine Apple because Apple is abusing its App Store monopoly.  You just gave all the ammunition the EU needs.

    Can we stop using “monopoly” to describe ownership? The issue is about being the owner and being able to take advantage of and abusing that fact. Monopoly does not apply when you own something... Microsoft does not have a monopoly over Windows... They own it. They have a monopoly in the PC Operating System market where Windows has about a 90% share of.

    And I never said Apple can do whatever it wants, nor do I think they should. There’s no proof that Apple has been unfair in the sense that their apps have an advantage over 3rd party apps in the App Store. There’s certainly instances where their apps may have appeared at the top of the list AT TIMES, as do other 3rd party apps. But to say, that Apple ALWAYS favors their apps in searches is completely false.
    edited September 2019 StrangeDaysGeorgeBMacdewmepscooter63
  • Reply 23 of 57

    So?   That seems right to me:  If I am looking for an app -- say a spreadsheet program -- I will want to see what Apple has to offer more than anything else.
    If someone is searching for a spreadsheet app the first one that should pop up is Excel. 
    Why?  Because you use Excel?   Few independent users -- the type who use the App Store do.   It is mostly a commercial product due its high cost.
    Who uses numbers? If anything people that want a free product are using Google Docs. 
    chemengin1
  • Reply 24 of 57

    So?   That seems right to me:  If I am looking for an app -- say a spreadsheet program -- I will want to see what Apple has to offer more than anything else.
    If someone is searching for a spreadsheet app the first one that should pop up is Excel. 
    Why?  Because you use Excel?   Few independent users -- the type who use the App Store do.   It is mostly a commercial product due its high cost.
    Who uses numbers? If anything people that want a free product are using Google Docs. 
    To answer your question with 100% certainty - I use numbers.
    So stop imposing your point of view on others.

    P.S. My spouse dosn't even know how the Excel looks like.
    GeorgeBMac
  • Reply 25 of 57

    gatorguy said:
    mjtomlin said:

    So?   That seems right to me:  If I am looking for an app -- say a spreadsheet program -- I will want to see what Apple has to offer more than anything else.
    If someone is searching for a spreadsheet app the first one that should pop up is Excel. 

    Wrong! When you buy an iPhone and it says it comes with “Numbers” many people will search for it driving it up the list. 
    It does if you search for Numbers. If you search for spreadsheet Google Sheets comes up first, then Excel. Which I guess makes sense as I forgot there is no free version of Excel.
    All the results may differ from what they were 30 days ago. At one point a few weeks back if you searched for "Music" the first 8 results were all Apple apps, with Spotify for example kinda buried down at #11 I think, tho that may not be 100% accurate. 

    In any event Apple has made a couple of changes since July besides the grouping by developer tendency which was claimed to be one reason for Apple apps surfacing so prominently. 
    If I worked in Apple public relations or communications I’d be telling Tim Cook Apple is starting to look reactionary, like they’re only doing things because they got caught or were outed by the media. Take this story for example. One gets the feeling Apple was alerted it was coming so they made changes because of it. And then of course the Siri changes that were announced after the Guardian published its story. Apple making changes after they got caught doing things that weren’t disclosed to users. It’s not a good look. Especially for a company that prides itself on being different/more ethical than every other tech company.
    muthuk_vanalingamFileMakerFeller
  • Reply 26 of 57
    razorpitrazorpit Posts: 1,796member

    So?   That seems right to me:  If I am looking for an app -- say a spreadsheet program -- I will want to see what Apple has to offer more than anything else.
    If someone is searching for a spreadsheet app the first one that should pop up is Excel. 
    Why?  Because you use Excel?   Few independent users -- the type who use the App Store do.   It is mostly a commercial product due its high cost.
    Who uses numbers? If anything people that want a free product are using Google Docs. 
    I LOVE Numbers and pretty much use it exclusively. There are some instances where I'm forced to use Excel in the work environment, its painful, but I make it through. Is Numbers missing some features? Yes, it is. And for some users it'll never be acceptable until those features are included, but most of those features apply to a very small subset of spreadsheet users.
    GeorgeBMac
  • Reply 27 of 57
    mjtomlinmjtomlin Posts: 2,673member

    So?   That seems right to me:  If I am looking for an app -- say a spreadsheet program -- I will want to see what Apple has to offer more than anything else.
    If someone is searching for a spreadsheet app the first one that should pop up is Excel. 
    Why?  Because you use Excel?   Few independent users -- the type who use the App Store do.   It is mostly a commercial product due its high cost.
    Who uses numbers? If anything people that want a free product are using Google Docs. 

    I use two Apple apps... Numbers and Pages.

    I do not have, and will never have, a Google account.
    GeorgeBMacGG1fastasleeppscooter63
  • Reply 28 of 57
    So?   That seems right to me:  If I am looking for an app -- say a spreadsheet program -- I will want to see what Apple has to offer more than anything else.
    Absolutely ditto.  There are 4 grocery store chains in the overall mix we buy from for our household.  Generally, no more than 2 on a weekend shopping trip to town.  Each has something closely identified with their brand and offerings and that's what gets us in the door.  I have no interest in anyone of those being my exclusive source...even if their management would prefer it so. At the same time, I expect to find their house brands and others closely associated with their style to be featured.  Why make it more difficult?
    StrangeDaysGeorgeBMac
  • Reply 29 of 57
    "There's nothing about the way we run search in the App Store that's designed or intended to drive Apple's downloads of our own apps," said Schiller. "We'll present results based on what we think the user wants." 

    So why did they tweak the App Store search algorithms then? Saying we did nothing wrong but we changed our algorithms anyway makes it seem like they were doing something wrong and corrected it after being outed by the WSJ and NYT.
    FTA: “Schiller and Cue indicate search has been working fine, but Apple wanted to handicap itself to aid other developers.”

    And from the NYT piece: “Mr. Schiller and Mr. Cue said the algorithm had been working properly. They simply decided to handicap themselves to help other developers.”
    fastasleep
  • Reply 30 of 57
    georgie01 said:
    It is expected that users will usually choose Apple’s apps before others, causing them to be more popular, causing them to show up more frequently. 
    And why is it expected that all people, not just the people on this blog, usually choose Apple's apps over other offerings? 
    edited September 2019
  • Reply 31 of 57

    spice-boy said:
    rwx9901 said:
    It's their app store they can do what they want.
    or be honest and tell developers that they are wasting their time being part of the App Store. 
    Yeah a total waste, if you exclude the billions of dollars paid to developers. Uh huh. 
  • Reply 32 of 57

    mjtomlin said:
    In my opinion Apple should just add an “Apple” button at the top of the App Store that contains all software Apple offers. And when people buy an Apple device, Apple can direct them to that section of the store.

    Then Apple should leave that software out of search results, but put a line somewhere stating, “If you’re looking for Apple software please go the Apple section.”

    Problem solved.
    That’s a terrible idea. The entire point of search is to provide relevant results. Hiding relevant Apple results hampers the user. How would they know what to pick in a dedicated Apple section, assuming they even go to it? That isn’t how search works anywhere. 
    pscooter63
  • Reply 33 of 57
    jbdragonjbdragon Posts: 2,311member
    mjtomlin said:

    "There's nothing about the way we run search in the App Store that's designed or intended to drive Apple's downloads of our own apps," said Schiller. "We'll present results based on what we think the user wants." 

    So why did they tweak the App Store search algorithms then? Saying we did nothing wrong but we changed our algorithms anyway makes it seem like they were doing something wrong and corrected it after being outed by the WSJ and NYT.

    Did you read?

    They tweaked the algorithm so that grouping results by “producer” excluded Apple’s apps, but apparently left others as is.
    Yes, Apple handicapped themselves to give others more of a chance. It's really UNFAIR to Apple, but I get it. People like to bitch. I don't think some people will be happy unless Apple is NEVER listed at all in any search.
  • Reply 34 of 57
    larryjwlarryjw Posts: 1,031member
    The issue is a little deeper than being discussed here. Solutions are not easy to come by, but it’s a general problem. 

    It reminded me a recent youtube video by physicist Sabine Hossenfelder who discusses this issue in the context of the general problems involving Facebook, citations in scientific journals, Google, etc.

    https://youtu.be/oDne7CBXRn0
  • Reply 35 of 57
    lkrupplkrupp Posts: 10,557member
    Can’t wait for Apple to be forced to spin off the App Store as a separate business. We’ll all be so much more secure when any piece of crap app loaded with malware can be downloaded by unsuspecting iOS users. Oh and those third party app stores the permanently disgruntled pine for, they’ll be uber secure won’t they. (SARCASM X10)
  • Reply 36 of 57
    lkrupplkrupp Posts: 10,557member

    So?   That seems right to me:  If I am looking for an app -- say a spreadsheet program -- I will want to see what Apple has to offer more than anything else.
    If someone is searching for a spreadsheet app the first one that should pop up is Excel. 
    Bullshit. Depends on your criteria, most popular or most economical. Numbers is free, Excel requires a subscription or single license payment, and it ain’t exactly cheap either.
    GeorgeBMacGG1FileMakerFellerfastasleeppscooter63
  • Reply 37 of 57
    mjtomlinmjtomlin Posts: 2,673member

    mjtomlin said:
    In my opinion Apple should just add an “Apple” button at the top of the App Store that contains all software Apple offers. And when people buy an Apple device, Apple can direct them to that section of the store.

    Then Apple should leave that software out of search results, but put a line somewhere stating, “If you’re looking for Apple software please go the Apple section.”

    Problem solved.
    That’s a terrible idea. The entire point of search is to provide relevant results. Hiding relevant Apple results hampers the user. How would they know what to pick in a dedicated Apple section, assuming they even go to it? That isn’t how search works anywhere. 

    I know and feel the same way... but in the eyes of some of these people, that would solve the problem.

    The fact is... anyone who visits the App Store is an Apple customer and user. So Apple favoring their apps is not really a big deal. Is it fair, depends on your point of view...

    As someone who bought an iPhone... it comes with free software. The easier it is to find, the better.

    As a user looking for software... I’d prefer they’re listed with highest reviews first, Apple or not.

    As a developer... I want my app at the top of the list all the time!

    And lastly, if it’s already installed on my device, I’d want it to appear at the top of the list ALWAYS. At the very least its a reminder that I have it. Apps can get buried in these screens sometimes.
    edited September 2019 GeorgeBMacfastasleep
  • Reply 38 of 57
    jbdragon said:
    mjtomlin said:

    "There's nothing about the way we run search in the App Store that's designed or intended to drive Apple's downloads of our own apps," said Schiller. "We'll present results based on what we think the user wants." 

    So why did they tweak the App Store search algorithms then? Saying we did nothing wrong but we changed our algorithms anyway makes it seem like they were doing something wrong and corrected it after being outed by the WSJ and NYT.

    Did you read?

    They tweaked the algorithm so that grouping results by “producer” excluded Apple’s apps, but apparently left others as is.
    Yes, Apple handicapped themselves to give others more of a chance. It's really UNFAIR to Apple, but I get it. People like to bitch. I don't think some people will be happy unless Apple is NEVER listed at all in any search.
    Did you read the NYT article about the ranking of the App Store? Are the examples they showed fair in your assessment?
    https://www.nytimes.com/interactive/2019/09/09/technology/apple-app-store-competition.html
    edited September 2019
  • Reply 39 of 57
    lkrupplkrupp Posts: 10,557member

    gatorguy said:
    mjtomlin said:

    So?   That seems right to me:  If I am looking for an app -- say a spreadsheet program -- I will want to see what Apple has to offer more than anything else.
    If someone is searching for a spreadsheet app the first one that should pop up is Excel. 

    Wrong! When you buy an iPhone and it says it comes with “Numbers” many people will search for it driving it up the list. 
    It does if you search for Numbers. If you search for spreadsheet Google Sheets comes up first, then Excel. Which I guess makes sense as I forgot there is no free version of Excel.
    All the results may differ from what they were 30 days ago. At one point a few weeks back if you searched for "Music" the first 8 results were all Apple apps, with Spotify for example kinda buried down at #11 I think, tho that may not be 100% accurate. 

    In any event Apple has made a couple of changes since July besides the grouping by developer tendency which was claimed to be one reason for Apple apps surfacing so prominently. 
    If I worked in Apple public relations or communications I’d be telling Tim Cook Apple is starting to look reactionary, like they’re only doing things because they got caught or were outed by the media. Take this story for example. One gets the feeling Apple was alerted it was coming so they made changes because of it. And then of course the Siri changes that were announced after the Guardian published its story. Apple making changes after they got caught doing things that weren’t disclosed to users. It’s not a good look. Especially for a company that prides itself on being different/more ethical than every other tech company.
    For you everything Apple does is either illegal, immoral, unethical, anti-competitive, anti-consumer, so your opinion is of little value to anyone except those who thrive on negativity.
    edited September 2019 doctwelveStrangeDaysfastasleeppscooter63
  • Reply 40 of 57
    mjtomlinmjtomlin Posts: 2,673member
    Abalos65 said:
    jbdragon said:
    mjtomlin said:

    "There's nothing about the way we run search in the App Store that's designed or intended to drive Apple's downloads of our own apps," said Schiller. "We'll present results based on what we think the user wants." 

    So why did they tweak the App Store search algorithms then? Saying we did nothing wrong but we changed our algorithms anyway makes it seem like they were doing something wrong and corrected it after being outed by the WSJ and NYT.

    Did you read?

    They tweaked the algorithm so that grouping results by “producer” excluded Apple’s apps, but apparently left others as is.
    Yes, Apple handicapped themselves to give others more of a chance. It's really UNFAIR to Apple, but I get it. People like to bitch. I don't think some people will be happy unless Apple is NEVER listed at all in any search.
    Do you read the NYT article about the ranking of the App Store? Are the examples they showed fair in your assessment?
    https://www.nytimes.com/interactive/2019/09/09/technology/apple-app-store-competition.html

    Depends... honestly... Everyone who searches the App Store is an Apple customer and user, first and foremost. It stands to reason a majority of people not in-the-know might very well search for Apple apps when they first get their devices. That would in fact sway results in Apple’s favor more often then not. The tweak Apple put in place might just be a handicap to get around that?

    These articles are great when they only run with a single scenario - usually sensationalizing the negative. 
    edited September 2019 doctwelve
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