How to force restart your iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max

Posted:
in General Discussion edited October 2020
The steps you need to take to force restart your iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max are different if you're used to an iPhone with a Home button. Here's how to do it.

Restarting your iPhone is faster than shutting down and then starting up again, plus it always works where sometimes your phone won't respond to the shut down swipe.
Restarting your iPhone is faster than shutting down and then starting up again, plus it always works where sometimes your phone won't respond to the shut down swipe.


You could go through your entire use of an iPhone without ever having to restart it, but that's unlikely. At some point you're going to find that it's going wrong and you need to power it down and start again. However, the way that you do this has changed over the years, and even now there are different ways.

This works with the new iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max. However, if you have any iPhone X-style model -- so any iPhone since the Home button was removed -- you can use the same technique. You could shut down by:

  • Pressing and holding both the volume up and the Sleep/Wake button

  • Swiping to chose Slide to Power Off when prompted

Having done that, you could then start the iPhone back up again by pressing and holding the Sleep/Wake button until you see the Apple logo.

This is Apple's recommended method, and actually just about the only one it even describes. There is a brief line in the official support documents about how you can shut down an iPhone by going to Settings, General, and choosing Shut Down.

However, in our experience that can be surprisingly slow. Especially if we're pressing the button through the plastic of a protective case, it can feel like it takes an extremely long time before the Apple logo appears.

This is what you see when you do it Apple's way. This is shutting down the iPhone before starting it up again. It's just not always possible do.
This is what you see when you do it Apple's way. This is shutting down the iPhone before starting it up again. It's just not always possible do.


Whether that's really measurably longer or just feels like it, though, there is a faster way -- and it's one more guaranteed to work.

If your iPhone is having serious problems, you may not even be able to make the Slide to Power Off swipe at all.

You will always, though, be able to force an immediate restart. Briefly, what you're going to end up doing is pressing and holding both the volume up and the Sleep/Wake buttons again. However, you're first going to effectively tell the iPhone that you want to restart instead of shut down.

  • Press the volume up button once

  • Press the volume down button once

  • Press and hold the Sleep/Wake button

  • Keep holding even when you see Slide to Power Off

  • Keep holding until you see the Apple logo

Do this carefully.

If you skip the pressing of the volume up and down buttons, and instead just, for instance, hold volume up and Sleep/Wake, you get a version of the shutdown page. Rather than the regular one, it has that same Slide to Power Down option, but also an Emergency SOS button.

And that button has a countdown that is immediately running. Hold those buttons for more than a few seconds, and your iPhone will dial the emergency services. We know your iPhone was in a bad way, but you don't want paramedics at your door.

Take those fingers off the buttons right now -- or instead of restarting your iPhone, you'll be talking to an ambulance crew
Take those fingers off the buttons right now -- or instead of restarting your iPhone, you'll be talking to an ambulance crew


Follow these instructions carefully, though, and your iPhone will spring back to life.

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Comments

  • Reply 1 of 7
    OK, so you say "Briefly, what you're going to end up doing is pressing and holding both the volume up and the Sleep/Wake buttons again." Then in the step by step, you say "Press and hold the Sleep/Wake button". Is is both buttons or just the one?
  • Reply 2 of 7
    chasmchasm Posts: 3,296member
    darrylk1 said:
    OK, so you say "Briefly, what you're going to end up doing is pressing and holding both the volume up and the Sleep/Wake buttons again." Then in the step by step, you say "Press and hold the Sleep/Wake button". Is is both buttons or just the one?
    I'm sorry you're having trouble following the directions. It is:
    1. Press the volume up button once (don't hold)
    2. Press the volume down button once (don't hold)
    3. Press AND HOLD the sleep/wake button until you get the "power off" (only) screen, then keep holding the sleep/wake button (only) until it restarts.
    4. Let go of the sleep/wake button.

    Hope that helps.

     PS. This procedure also works on the iPhone X and later.
    edited September 2019 watto_cobra
  • Reply 3 of 7
    Less than 48 hours after picking up the 11 Pro Max on launch day, I’ve already needed to follow the steps in this article for a forced reset as well as performing regular resets. iOS 13 is buggy.
    SpamSandwich
  • Reply 4 of 7
    chasmchasm Posts: 3,296member
    Less than 48 hours after picking up the 11 Pro Max on launch day, I’ve already needed to follow the steps in this article for a forced reset as well as performing regular resets. iOS 13 is buggy.
    I haven't run into any problems with my iPhone XR and iOS 13, but that's of course not the same model of phone as you have so perhaps the issues are with the phone. If you continue to have issues after iOS 13.1 comes out on the 24th, it might be wise to open a case number with Apple.
    watto_cobra
  • Reply 5 of 7
    Less than 48 hours after picking up the 11 Pro Max on launch day, I’ve already needed to follow the steps in this article for a forced reset as well as performing regular resets. iOS 13 is buggy.
    newBeliever did you happen perform the iOS migration assistant? Or another transfer method? I did a fresh install and that really fixed the buggers. 
    watto_cobra
  • Reply 6 of 7
    Have new iPhone 11pro max that is having problems with volume controls and sleep/wake button as well as unable to swipe away background apps. Any suggestions for resolving this. 
  • Reply 7 of 7
    Mike WuertheleMike Wuerthele Posts: 6,861administrator
    carlo1388 said:
    Have new iPhone 11pro max that is having problems with volume controls and sleep/wake button as well as unable to swipe away background apps. Any suggestions for resolving this. 
    Yeah. Wait until Tuesday's release of iOS 13.1 and see what happens.
    watto_cobra
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