Ear cushions not included with AirPods Max warranty replacements
On Monday, a report details Apple's warranty repair policy for AirPods Max, noting the company does not supply an extra set of ear cushions if the device needs to be replaced.
Damien Menn recently discovered Apple's replacement protocol when requesting warranty service for a faulty Digital Crown, reports 9to5Mac.
Illustrated in a tweet, Apple informs users to remove AirPods Max's ear cushions before sending the unit in for repair.
The replacement device arrives in a form-fitting insert and is fitted with special fiber pouches to protect the ear cups that contain sensitive components like drivers, sensors, and circuit boards. A pamphlet included in the package instructs users to remove the original cushions that came with their AirPods Max, slip on the fiber baggies and stow them securely for the return shipment.
Fortunately for the user, AirPods Max cushions are held on with magnets and are easy to remove and install.
The repair practice deviates from guidelines for other accessories like AirPods Pro, replacements of which come with a new set of silicone ear tips. However, it should be noted that the $69-a-pair AirPods Max ear cushions are considerably more expensive than the $8 fittings included with its smaller sibling.
Of course, ear cushions will be replaced under warranty if that specific part is flawed.
AirPods Max cushions have been regularly out of stock since the device went up for sale in December. Supply of the popular over-the-ear headphone is trickling in to select Apple Store locations, though online orders are still showing severely delayed ship times that arrive in March.
Damien Menn recently discovered Apple's replacement protocol when requesting warranty service for a faulty Digital Crown, reports 9to5Mac.
Illustrated in a tweet, Apple informs users to remove AirPods Max's ear cushions before sending the unit in for repair.
The replacement device arrives in a form-fitting insert and is fitted with special fiber pouches to protect the ear cups that contain sensitive components like drivers, sensors, and circuit boards. A pamphlet included in the package instructs users to remove the original cushions that came with their AirPods Max, slip on the fiber baggies and stow them securely for the return shipment.
Fortunately for the user, AirPods Max cushions are held on with magnets and are easy to remove and install.
The repair practice deviates from guidelines for other accessories like AirPods Pro, replacements of which come with a new set of silicone ear tips. However, it should be noted that the $69-a-pair AirPods Max ear cushions are considerably more expensive than the $8 fittings included with its smaller sibling.
Of course, ear cushions will be replaced under warranty if that specific part is flawed.
AirPods Max cushions have been regularly out of stock since the device went up for sale in December. Supply of the popular over-the-ear headphone is trickling in to select Apple Store locations, though online orders are still showing severely delayed ship times that arrive in March.
Comments
I'm not understanding the upset. All this is saying is that if the ear cushions are not the faulty part then you don't need to send them back with the headphones when you send them for repair. Which makes sense, they'd add unecessary bulk to the mail.
When your transmission blows up under warranty, do you demand that the car dealer also replace the entire interior with brand new seats and carpet?
Seriously, wtf is wrong with people.
When sending in AirPods Max in for warranty work or replacement, it's an extraordinarily easy exercise to remove the non-defective part and send it in.
You wouldn't expect Apple to replace your charger if your iPhone 11 was defective, would you? You would have to be completely clueless to give the above FUD any merit.