HP printing issues 10.15

Comments

• Reply 1 of 3

  Mike Wuerthele Posts: 6,861administrator

  December 17, 2020 6:05PM

  https://appleinsider.com/articles/20/10/27/how-to-remove-hp-printer-driver-malware-from-mac
• Reply 2 of 3

  macmaniac Posts: 183member

  February 6, 2021 5:21PM

  Mike Wuerthele said:

  https://appleinsider.com/articles/20/10/27/how-to-remove-hp-printer-driver-malware-from-mac

  Thanks, Mike. This did not work. Was the printer driver 'Officejet.driver" and in the cups folder? If so, I get a "fax.backend will damage your computer" and "The software for the printer was installed incorrectly. Please reinstall the software from the manufacturer." notices when I try to add the printer again. Should I delete the whole hp folder from the Printers and Scanners folder?
  Thank you,
  Steve B.
• Reply 3 of 3

  Mike Wuerthele Posts: 6,861administrator

  February 7, 2021 5:56PM

  macmaniac said:

  Mike Wuerthele said:

  https://appleinsider.com/articles/20/10/27/how-to-remove-hp-printer-driver-malware-from-mac

  Thanks, Mike. This did not work. Was the printer driver 'Officejet.driver" and in the cups folder? If so, I get a "fax.backend will damage your computer" and "The software for the printer was installed incorrectly. Please reinstall the software from the manufacturer." notices when I try to add the printer again. Should I delete the whole hp folder from the Printers and Scanners folder?
  Thank you,
  Steve B.

  Yes. You need to wipe every part of HP's old software from your machine.