Outage of iCloud Mail prevents some users from accessing email

Posted:
in iCloud edited April 26
Users of iCloud Mail are experiencing a rare outage of service, with some customers having trouble accessing their inbox for a number of hours.




An update to the Apple System Status support page on Monday advises of one outage affecting iCloud Mail. Listed as starting from 12:13 pm BST (7:13 am Eastern), the message advises the outage is "ongoing" and that Apple is aware of the problem.

Apple doesn't go into detail about what is happening, explaining "Users may be experiencing intermittent issues with this service." Posts on social media show users are seeing an account error message when trying to retrieve their email from the service.




It is unclear how many people are enduring the outage, as Apple lists the incident with the note "Some users are affected." No timescale for a fix has been offered by Apple either.

The iCloud Mail outage follows after a multi-hour outage on Saturday for iCloud Keychain, which left some users with issues accessing the online Keychain storage over the course of three and a half hours.

Update 12:42 p.m. Eastern: The outage has now been fixed, according to Apple's system status webpage.

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Comments

  • Reply 1 of 6
    cg27cg27 Posts: 125member
    Have been thinking to switch my main email account to iCloud, mainly for security/privacy reasons - would appreciate any recommendations, pros/cons, dislikes, etc.  (I’ve given up on online reviews of just about everything.)
    watto_cobra
  • Reply 2 of 6
    adybadyb Posts: 198member
    cg27 said:
    Have been thinking to switch my main email account to iCloud, mainly for security/privacy reasons - would appreciate any recommendations, pros/cons, dislikes, etc.  (I’ve given up on online reviews of just about everything.)
    I made the switch from using Outlook as one of my email accounts a few months ago and apart from today with this outage, I cannot recall any problems. 


    cg27watto_cobra
  • Reply 3 of 6
    entropysentropys Posts: 2,967member
    I have been using iCloud as my main home account since before it was iCloud.  It is pretty reliable, if not flash.  
    I have been impacted by this outage though, right between house renovation emails with contractors. Very annoying. It might be a more general server issue for iCloud services than Mail though. It seems to be where it checks your password.
    edited April 26 cg27
  • Reply 4 of 6
    kkqd1337kkqd1337 Posts: 343member
    I pay for an Exchange Online account with MS for use with a custom domain and tbh I have found it full featured and flawless 
    cg27
  • Reply 5 of 6
    Experienced issues today with multiple people receiving bounce backs when attempting to email a .mac account from different hosts

    Issue appears to of rectified itself 
    watto_cobra
  • Reply 6 of 6
    Rayz2016Rayz2016 Posts: 6,776member
    cg27 said:
    Have been thinking to switch my main email account to iCloud, mainly for security/privacy reasons - would appreciate any recommendations, pros/cons, dislikes, etc.  (I’ve given up on online reviews of just about everything.)
    Apple Mail works fine for me. Every service has outages, but AI needs the clicks so reports every single one  that occurs at Apple. 

    My only real complaint is the limited number of fake email addresses it allows you to have. I was hoping they’d have made this unlimited by now. 
    watto_cobra
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