iBook will not start-up

shawnpatrickjoyce · June 30, 2003 8:03PM

My girlfriend's iBook will not start-up. It hangs on the initial startup screen where the "progress circle" stops completely. Moving the mouse around produces "whisker" like effects on the right edge of the screen.

Display problem?

Software Problem?

What do I do?

shawnpatrickjoyce · June 30, 2003 8:20PM

UPDATE:

Sometimes I only get a black screen but an audible start-up chime.

Sometimes I get the initial start-up screen with the apple logo and progress circle...but it freezes.

And sometimes it starts up.

But the display problem persists.

What do I do?

709 · June 30, 2003 8:23PM

What version of OS?

Have you tried starting up from the install CD and running Disk Utility?

Did you/her install anything previous to this happening?

shawnpatrickjoyce · June 30, 2003 8:36PM

Quote:

Originally posted by 709

What version of OS?

Have you tried starting up from the install CD and running Disk Utility?

Did you/her install anything previous to this happening?

1. Jaguar.

2. We're trying to do that right now. We can't boot up at all at this moment.

3. No, nothing.

paul · June 30, 2003 9:11PM

startup holding shift... if it works your problem is software if it doesn't your problem is hardware or a corrupted system (not 100% true, but works for the most part)

sounds like a faulty logic board to me

mcq · June 30, 2003 10:01PM

Sounds a whole lot like a bad logic board. If it's under warranty, call up Apple and have them send you a box for repair.

shawnpatrickjoyce · June 30, 2003 10:58PM

Safe boot still doesn't work. We get past the initial startup screen to the mac os x startup screen. But the display problem still happens and it freezes.

Similarly, holding down the option key during booting doesn't work.

We're calling AppleCare tomorrow morning

Thanks, guys.

iBook will not start-up

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