Blaster hits me hard
Even though I don't have any PC's, I have just been nailed by MSBlast. Due to the mass number of support calls to SBC by PC users hit by Blaster, SBC's support can't escalate a case with the symptoms of Blaster. I'm having a problem where I can't maintain a connection for more than a few minutes, and apparently these are the same problems caused by Blaster. Even though my case has nothing to do with Blaster, they can't eslcalate it to someone who can fix it. So I'm stuck with a broken connection that SBC won't fix due to their own rules.
Any suggestions?
is an understatement.
Any suggestions?
is an understatement.
Comments
The funniest thing happened one night after waiting for about 45 minutes to speak to someone: she kept telling me to take my computer to my vendor because I have a virus. I said, I don't have a virus, I've got a Mac. And she said who makes your computer? I said Apple. She said is that like a Dell or Gateway? I said lemme talk to someone else because you don't know what you're talking about! Terrible.
I had to talk him through a reformat.
Moral of the story: lie cheat and steal to get your problem fixed because you can't trust phone tech support.
The washing machines in my dorm don't work thanks to PCs and Blaster. (because you use your id card to pay I assume.) However the other dorms' do! So I'm pissed. I mean I'm not a scrub, I'm just efficient with laundry. Not like my ex-roommate from NJ, whose idea of new clothes is turn them inside. Then Febreze them the next day. He didn't change his bed at all while I was there. Hence new roommate. Anywayyy yes Blaster is funny until it affects you.
Try and stay calm with the guy/gal, and ask him to explain the symtoms of MSBlaster. When he gets to the bit about MS Windows tell him you have a mac....
If he continues, when he gets to the but about the Weindows RPC service shutting down the machine in 45 seconds, tell him again - very calmly that you dont have a Windows RPC service box because you have a Mac.
Still trying to remain calm - remember these support people are not good with computers, they are good on the phone and 90% of the time read from scripts - tell him that it is obvious that you do not have MSBlaster and that your symptoms are not similar unless you go VERY BROAD, which would then actually cover just about every net connection related support call they get, and would he please eslcalate your call.
This was all pre-semester.
With all the kids back, blaster is rearing its ugly head again.
Originally posted by Gargoyle
CubeDude, did you tell them you have a Mac ?
Try and stay calm with the guy/gal, and ask him to explain the symtoms of MSBlaster. When he gets to the bit about MS Windows tell him you have a mac....
If he continues, when he gets to the but about the Weindows RPC service shutting down the machine in 45 seconds, tell him again - very calmly that you dont have a Windows RPC service box because you have a Mac.
Still trying to remain calm - remember these support people are not good with computers, they are good on the phone and 90% of the time read from scripts - tell him that it is obvious that you do not have MSBlaster and that your symptoms are not similar unless you go VERY BROAD, which would then actually cover just about every net connection related support call they get, and would he please eslcalate your call.
I told them I had a Mac, and they didn't say I had Blaster. They said I had the same symptoms of Blaster(I don't actually know what they are), and that they used to be able to escalate calls of this nature(pre-Blaster) but now they can't(post-Blaster). I did tell them I had a Mac(calmly, like you said), but the persons I have talked to have no power to escalate my claim.
As I've said befor,
edit: YES! One of the people I talked to got my call escalated! They just called me!
Of course, now they have to call me back tomorrow to tell me what they need to do, but the technician I spoke to said most likely my modem was fried. We had an electrical storm a few weeks back, so maybe it just got fried.