i agree with sego...i just bought this thing and it would make sense for apple to inclunde it. but anyways i'm back to being a happy apple customer we have settled
brad: thats not a very good analogy...more like upgrading wheels or adding a spoiler on your bemer but then again if u rollin on 20s then u can just buy it straight up
Hey someone (check the other threads, i don't remember which one) already spoke with apple rep about that.
any computers SHIPPING on or after today will be eligible,
SHIPPING,
SHIPPING,
S H I P P I N G.
Sounds fair to me.
Im calling now to talk to 1 myself, cause i wanna get the name of whoever i talk to that says it will be by the day it ships, cause im making sure i get it for 20 dollars, LoL
Brad's point about our complaints not being justified makes sense, but for one thing: the G5 offer.
Why should the people who bought G5s be privileged? My PB15 was released AFTER the G5 and costs more than the lower and mid range G5 model. So why should the G5 get the cheap upgrade and the AlBooks not? It makes no sense to privilege the G5 users...
Brad's point about our complaints not being justified makes sense, but for one thing: the G5 offer.
Why should the people who bought G5s be privileged? My PB15 was released AFTER the G5 and costs more than the lower and mid range G5 model. So why should the G5 get the cheap upgrade and the AlBooks not? It makes no sense to privilege the G5 users...
I'm callin that number and complainin
Because Panther will do to G5 more that it will do to G4.
When you bought G5 you expected 64-bit workstation, etc....
Well you will need panther to get there, that's why.
Sorry Brad, but you're comparing hardware to software, and that just doesn't make sense. No one is complaining that they deserve a different model Powerbook for this.
Apple should extend this offer to anyone who bought a machine in the last 3 months, it's the only decent thing to do, especially since they don't offer upgrade pricing (and yes, I know you get a "full" version of every OS, which is nice, but Apple doesn't give you a choice, which isn't too nice at all).
I just wanted to confirm what joek noted about some powerbook owners qualifying for the $20 upgrade to Panther.
I followed joek's link to the story and then to Apple's online Up-To-Date page. I followed the directions for non-G5 purchasers and after entering in my SN for my 15" AluPowerbook bought in September I was told that I had an eligible system and ordered my copy of Panther.
While this is wonderful personally for me, I find it somewhat problematic in that the public statements of Apple do not gel with the realities for who is eligible for the Panther Up-To-Date program.
Thank you joek for this valuable information, you are a lifesaver.
I disagree, we just shelled out good money for a state of the art machine and what do we get in return? no upgrade! Every powerbook line I have owned comes with those damn upgrade coupons that are useless. I have never ever qualified with those stoopid things. Why even put them in the box? I waited six months for a upgrade to the aging powerbook and when we finally get it doesn't come with the latest operating system. I have had my machine one day and out comes Panther ha ha! Is that fair? I don't think so. I would expect a policy that would give thiry days after delivery to redeem an upgrade not 31 nor 33 but 30. Spell it out, make everyone aware that is a standard procedure for every major upgrade. Even 2 weeks would be a step in the right direction. But this business of giving upgrades to low margin G5 purchasers over high margin laptop customers (who make 42% of the market) is wrongheaded, It is not the money it is the principle. Oh okay it is the money. But still their system is bass ackwards and applied unfairly. It is wonder why there are pirated copies of the OS floating around.I'll bet after this there will be many laptops that will be running them.
I would expect a policy that would give thiry days after delivery to redeem an upgrade not 31 nor 33 but 30. Spell it out, make everyone aware that is a standard procedure for every major upgrade.
They are. For many years the policy has been that orders made on or after the day that they announce the release date of a software package are elligeble for the Up-To-Date program.
Posted this in another thread, but in case you missed it:
From the Apple press release:
"The standard Mac OS Up-To-Date upgrade package is available to all customers who purchase a new Mac system on or after October 8; all customers who purchased a Power Mac® G5 regardless of purchase date that do not have Panther included; and customers who purchase the Mac OS X version 10.2 ?Jaguar? retail product on or after October 8 for a shipping and handling fee of $19.95 (US)."
errr - that's for the folks in North Anerica - on the UK site it says:
If you purchased a qualifying new Power Mac G5 (with part numbers M9020B/A, M9031B/A or M9032B/A) on or after August 16th, 2003, that did not include Mac OS X version 10.3 ?Panther?, you are eligible to participate in this programme.
Ordered mine July 2nd, got it October 2nd - so far Apple reps tell me that it's the July 2nd date that counts - I'm not letting it lie....
And yes, I know Apple can decide what the heck they like, but this continental difference and the fact that we were dicked around with three times on our delivery dates means I'm thinking we UK (and European?) owners ought to get just a little payback for our custom...
They are. For many years the policy has been that orders made on or after the day that they announce the release date of a software package are elligeble for the Up-To-Date program.
But they are not consistent, in that they are providing free copies to G5 users. I know they have done it with good intentions so they can optimize their machines etc.. But the fact is I spent more money than most G5 pruchasers and Apple made more profit.
I called 800-767-2775 asked for an operator and then customer relations. The person was very helpful and lodged a complaint. He said he had gotten quite a few. Let's keep hammering them. Maybe they will reconsider. Those of you who did not buy new gear recently you are welcome to complain as well. The call is toll free in the u.s.
Comments
brad: thats not a very good analogy...more like upgrading wheels or adding a spoiler on your bemer but then again if u rollin on 20s then u can just buy it straight up
any computers SHIPPING on or after today will be eligible,
SHIPPING,
SHIPPING,
S H I P P I N G.
Sounds fair to me.
Originally posted by piwozniak
Hey someone (check the other threads, i don't remember which one) already spoke with apple rep about that.
any computers SHIPPING on or after today will be eligible,
SHIPPING,
SHIPPING,
S H I P P I N G.
Sounds fair to me.
Im calling now to talk to 1 myself, cause i wanna get the name of whoever i talk to that says it will be by the day it ships, cause im making sure i get it for 20 dollars, LoL
Brad's point about our complaints not being justified makes sense, but for one thing: the G5 offer.
Why should the people who bought G5s be privileged? My PB15 was released AFTER the G5 and costs more than the lower and mid range G5 model. So why should the G5 get the cheap upgrade and the AlBooks not? It makes no sense to privilege the G5 users...
I'm callin that number and complainin
Originally posted by pumpkin
This has been said before, but I'll repeat it:
Brad's point about our complaints not being justified makes sense, but for one thing: the G5 offer.
Why should the people who bought G5s be privileged? My PB15 was released AFTER the G5 and costs more than the lower and mid range G5 model. So why should the G5 get the cheap upgrade and the AlBooks not? It makes no sense to privilege the G5 users...
I'm callin that number and complainin
Because Panther will do to G5 more that it will do to G4.
When you bought G5 you expected 64-bit workstation, etc....
Well you will need panther to get there, that's why.
right?
will that qualify me for the 19.99 discount?
i really hope so!
They look at 'invoice date' which is generated as your stuff ships out.
So if yours shipped yesterday you are out of luck.
You can call them, but i don't think it will do any good.
Sorry, bud :-/
Apple should extend this offer to anyone who bought a machine in the last 3 months, it's the only decent thing to do, especially since they don't offer upgrade pricing (and yes, I know you get a "full" version of every OS, which is nice, but Apple doesn't give you a choice, which isn't too nice at all).
Originally posted by Gizzmonic
Apple should extend this offer to anyone who bought a machine in the last 3 months,.
Why?
I believe they do it right the way how it is being handled now,
If your computer shipped before today, you are out of luck. They have to draw a line somewhere right? And it is release date.
If your computer hasn't shipped yet, then you got panther for $20.
What's wrong with that?
They could just release it on 24th for $130 you know...
i said fine, i guess ill just return my powerbook when i get it.
he said fine.
didn't even care.
Some powerbook owners are qualifying. (despite the order date)
I followed joek's link to the story and then to Apple's online Up-To-Date page. I followed the directions for non-G5 purchasers and after entering in my SN for my 15" AluPowerbook bought in September I was told that I had an eligible system and ordered my copy of Panther.
While this is wonderful personally for me, I find it somewhat problematic in that the public statements of Apple do not gel with the realities for who is eligible for the Panther Up-To-Date program.
Thank you joek for this valuable information, you are a lifesaver.
Hopefully it will arrive.
MSKR
NeilyB
I disagree, we just shelled out good money for a state of the art machine and what do we get in return? no upgrade! Every powerbook line I have owned comes with those damn upgrade coupons that are useless. I have never ever qualified with those stoopid things. Why even put them in the box? I waited six months for a upgrade to the aging powerbook and when we finally get it doesn't come with the latest operating system. I have had my machine one day and out comes Panther ha ha! Is that fair? I don't think so. I would expect a policy that would give thiry days after delivery to redeem an upgrade not 31 nor 33 but 30. Spell it out, make everyone aware that is a standard procedure for every major upgrade. Even 2 weeks would be a step in the right direction. But this business of giving upgrades to low margin G5 purchasers over high margin laptop customers (who make 42% of the market) is wrongheaded, It is not the money it is the principle. Oh okay it is the money. But still their system is bass ackwards and applied unfairly. It is wonder why there are pirated copies of the OS floating around.I'll bet after this there will be many laptops that will be running them.
BTW I am a shareholder of Apple computer.
Originally posted by taliesin
I would expect a policy that would give thiry days after delivery to redeem an upgrade not 31 nor 33 but 30. Spell it out, make everyone aware that is a standard procedure for every major upgrade.
I agree. Be consistent, Apple.
Originally posted by iDave
I agree. Be consistent, Apple.
They are. For many years the policy has been that orders made on or after the day that they announce the release date of a software package are elligeble for the Up-To-Date program.
Originally posted by 709
Posted this in another thread, but in case you missed it:
From the Apple press release:
"The standard Mac OS Up-To-Date upgrade package is available to all customers who purchase a new Mac system on or after October 8; all customers who purchased a Power Mac® G5 regardless of purchase date that do not have Panther included; and customers who purchase the Mac OS X version 10.2 ?Jaguar? retail product on or after October 8 for a shipping and handling fee of $19.95 (US)."
errr - that's for the folks in North Anerica - on the UK site it says:
If you purchased a qualifying new Power Mac G5 (with part numbers M9020B/A, M9031B/A or M9032B/A) on or after August 16th, 2003, that did not include Mac OS X version 10.3 ?Panther?, you are eligible to participate in this programme.
Ordered mine July 2nd, got it October 2nd - so far Apple reps tell me that it's the July 2nd date that counts - I'm not letting it lie....
And yes, I know Apple can decide what the heck they like, but this continental difference and the fact that we were dicked around with three times on our delivery dates means I'm thinking we UK (and European?) owners ought to get just a little payback for our custom...
Originally posted by JLL
They are. For many years the policy has been that orders made on or after the day that they announce the release date of a software package are elligeble for the Up-To-Date program.
But they are not consistent, in that they are providing free copies to G5 users. I know they have done it with good intentions so they can optimize their machines etc.. But the fact is I spent more money than most G5 pruchasers and Apple made more profit.
I called 800-767-2775 asked for an operator and then customer relations. The person was very helpful and lodged a complaint. He said he had gotten quite a few. Let's keep hammering them. Maybe they will reconsider. Those of you who did not buy new gear recently you are welcome to complain as well. The call is toll free in the u.s.