Apple really messed up order and maybe my credit
The whole buying process of my first Apple started off well, but just when things were looking like smooth sailing, Apple screwed it up. I talked to a customer service rep about a week ago about ordering a 12" PB that was supposed to be billed on or after Dec. 20th. This month I?ve put ALOT of money on my credit card and didn't want to get in any credit troubles, so I wanted to put it on my next pay period. At the time, the customer service rep ensured me that my credit card would be billed on or after the 20th, the start of my next credit card period. I must have stressed this 15 times during our conversation. Apple processes the credit card transaction right before the product is shipped. Time went past and I was curious to see how the whole process was going, so I called them today. It appears that it is in the shipping process! The new customer rep told me that he could do nothing about it. So after I stressed to Apple that I wanted it billed on or after Dec. 20th, they go on and ship it before that date. And since my product is custom configured, I cannot return it. In the end, this could end up giving me horrible credit. I feel that I should deserve something from Apple for their mistake. What do you think?