Process for getting powerbook repair in UK
I've had my 15" Powerbook since about September and it's recently developed the dreaded "white spots". There are four in a diamond around the center of the screen.
These don't really bother me *that* much to be honest. They're only really noticable on light backgrounds and they're no more than an annoyance.
Really I have two questions. Are they likely to get a lot worse or is this as bad as they're likely to get? Also, I don't have AppleCare but there is a 1 year hardware guarantee (I think?). I was a bit unsure about the process for getting it repaired (If I decide to). When you call Apple UK you get an option to register a product for AppleCare but it's not clear what process to follow to get a hardware repair under general guarantee.
I hope this makes sense? and any help would be appreciated.
F.Y.I I would estimate the spots to be around 10mm each
These don't really bother me *that* much to be honest. They're only really noticable on light backgrounds and they're no more than an annoyance.
Really I have two questions. Are they likely to get a lot worse or is this as bad as they're likely to get? Also, I don't have AppleCare but there is a 1 year hardware guarantee (I think?). I was a bit unsure about the process for getting it repaired (If I decide to). When you call Apple UK you get an option to register a product for AppleCare but it's not clear what process to follow to get a hardware repair under general guarantee.
I hope this makes sense? and any help would be appreciated.
F.Y.I I would estimate the spots to be around 10mm each
Comments
Get it sorted, you paid lots of money for the product so don't take any shit.
You do have a one year Apple guarantee (AppleCare). It will cover the spots because they are the result of a manufacturing/design fault.
As for AppleCare, look amongst all the leaflets you got in the box. There is an AppleCare sheet with the UK phone number on it.
Phone it. You will have to give some details about your computer/order. Have you invoice and computer serial number ready.
They will take you from there.
I'll dig out my paperwork and give them a bell. See how long they quote for the repair.
cheers
Very pleased with the service so far...
I'm nervous about the UK times, can't live without it for long.
I'll let you know how quickly I get ti back
cheers
Originally posted by Wifty
Well as promised, UPS arrived and took my baby away this morning. They actually turned up Friday and yesterday as well, even though I told them noone would be in.
I'll let you know how quickly I get ti back
cheers
Thanks mate!
Thing is, my 1 years warranty runs out in September. I wasn't going to get extended Applecare because, quite simply, I can't afford it. Now I don't know what they've done to my book, whether it's been caught or whether they've dropped it or what. I'm concerned that if it's taken a big impact, some of the internal componants might fail at a later date as a result, after my applecare runs out.
My wuestion is, am I within my rights to demand that they give me complimentary Applecare protection as compensastion for throwing it around in case it results in prob;lems later when my warranty runs out?
I'd value your opinions
cheers
The only goo gthing is that Ir eckon I'll have it back from the second repair within the timescale I was originally given for the first one.
Bit of a pain though
Incidentally, last night I noticed the uneveness of my screen had gone! Probably come back.
Where are you then? Really lucky being in Leeds there's an Applecenter just down the road from where I work - comes in handy (although I didn't get my powerbook from them in the end so no good for sending stuff back)