Best warranty policy ever
My parents bought me for my 18 a seat 19 years ago : the Sapper chair from knoll.
A piece of metal broked one month ago, and my seat was in poor shape (rear inclinaison). I contacted Knoll France (the local retailor do not exist anymore) and they send me for free without any questions the metal piece. This piece is reinforced compared to the previous one. Everything is perfect now.
Knoll are pretty expansive stuff, but amazing quality (the leather is in perfert shape like the first day). Congratulations for their warranty policy.
A piece of metal broked one month ago, and my seat was in poor shape (rear inclinaison). I contacted Knoll France (the local retailor do not exist anymore) and they send me for free without any questions the metal piece. This piece is reinforced compared to the previous one. Everything is perfect now.
Knoll are pretty expansive stuff, but amazing quality (the leather is in perfert shape like the first day). Congratulations for their warranty policy.
Comments
its just amazing that the company is still doing business... but to still keep the chair under warranty AND have spare parts for it 20 years after the fact...
its just crazy
Knoll and Herman Miller have more recently gotten away from designer furniture, especially Herman Miller, which is unfortunate. They still make the old stuff though.