Tech to Desktop ratio?

dstranathandstranathan
Posted:
in General Discussion edited January 2014
Anyone know the industry average (in coporate IT) of the ratio between tech support/help desk staff and desktop users?



I am currently supporting 120+ Macs by myself (plus a ton of other projects), and I'm wondering if I am "outnumbered". What do you think?

Comments

  • Reply 1 of 6
    thuh freakthuh freak Posts: 2,664member
    that seems a bit out of proportion. at my job, which is the only place i know the numbers for, we have ~250 employees, iirc, and about 15 IT people. maybe 5 of us IT are on support. my company may be out of the ordinary tho.
  • Reply 2 of 6
    the generalthe general Posts: 649member
    Where I work, we have about 5000 employees

    about 4500 pc's(not counting laptops).

    we have 6 helpdesk people, and have about 12 desktop people

    of course, about another 10 network people.
  • Reply 3 of 6
    podmatepodmate Posts: 183member
    Where I work we have have 5 IT staff for ~150 computers.

    I am the "Help Desk" for our 5 Macs along with doing all the database/web stuff. In 1.5 years I have had only 2 Mac issues (both with photoshop).

    We have 2 people tasked 100% to keeping our XP machines running and virus free. Our network admin/sys admin is tasked about 15% for XP issues and the head of IT is tasked at about 20% for XP issues.
  • Reply 4 of 6
    alcimedesalcimedes Posts: 5,486member
    we have an IT staff of one. 250 PC's and about 100 Macs.



    you can all bite me.
  • Reply 5 of 6
    dstranathandstranathan Posts: 1,717member
    Quote:

    Originally posted by alcimedes

    we have an IT staff of one. 250 PC's and about 100 Macs.



    you can all bite me.



    Looks like we work for the same company. Do I know you?
  • Reply 6 of 6
    performa636cdperforma636cd Posts: 187member
    it's not corporate, but i know of about 250 students and 2 "computer people" on call 24/7
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