Lots of "power off" errors after last security update

formatc2formatc2
Posted:
in macOS edited January 2014
Have noticed lots of "power off" errors since the last security update.



When I say "power off" I mean the black error message with a large power symbol, that says something has occurred, power off.



Have ran fix permissions, and have reinstalled the security update from direct download, but no change.



Anyone else? Advice?



eMac 1GHz, 1GB ram, 160 GB disk. All OS X updates.

Comments

  • Reply 1 of 5
    rhumgodrhumgod Posts: 1,289member
    Quote:

    Originally posted by FormatC2

    Have noticed lots of "power off" errors since the last security update.



    Anyone else?



    Once on my daughter, after system went to sleep while she was running a CD game on an airplane. None other than that one though. 12" PowerBook 867MHz.
  • Reply 2 of 5
    big macbig mac Posts: 480member
    Format, what you call a "Power-Off" message is actually referred to as a Kernel Panic. Take a look at Apple's tech note on the subject. In rare cases it's caused by software errors, but usually hardware is to blame. (That is conventional wisdom, although Apple's tech note claims it is the other way around.) It is probably being caused by bad RAM, or a bad PCI card, or some peripheral. If you post the contents of the panic.log file(s) you find in the Library/Logs/ folder, someone may be able to figure out what's wrong.
  • Reply 3 of 5
    formatc2formatc2 Posts: 176member
    This is the third time editing this post. I discovered that there are two Library/Logs. One in my home dir and one at the core of the system.



    In the system Library/Logs, there is a panic.log, as described in the KB article.



    After looking at the panic.log, I think the culprit is Norton Antivirus.



    Here is the contents of panic.log. See if you come to the same conclusion... Many, many thanks for your time.



    -------------



    Tue Jun 8 20:51:41 2004









    Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x0000000000000010 PC=0x00000000006E2BF4

    Latest crash info for cpu 0:

    Exception state (sv=0x330F5500)

    PC=0x006E2BF4; MSR=0x00009030; DAR=0x00000010; DSISR=0x40000000; LR=0x006E2BE8; R1=0x1720BC00; XCP=0x0000000C (0x300 - Data access)

    Backtrace:

    0x006E2BE8 0x006E25E8 0x006E1978 0x000C9508 0x00244A94 0x00094400 0x01BDE200

    Kernel loadable modules in backtrace (with dependencies):

    com.Symantec.kext.SymEvent(1.0.2)@0x6df000

    dependency: com.Symantec.kext.SymOSXKernelUtilities(1.0.3)@0x6 dc000

    Proceeding back via exception chain:

    Exception state (sv=0x330F5500)

    previously dumped as "Latest" state. skipping...

    Exception state (sv=0x25BD3780)

    PC=0x9002E08C; MSR=0x0000F030; DAR=0x2659B000; DSISR=0x42000000; LR=0x0001FDB4; R1=0xBFFFF300; XCP=0x00000030 (0xC00 - System call)



    Kernel version:

    Darwin Kernel Version 7.4.0:

    Wed May 12 16:58:24 PDT 2004; root:xnu/xnu-517.7.7.obj~7/RELEASE_PPC





    panic(cpu 0): 0x300 - Data access

    Latest stack backtrace for cpu 0:

    Backtrace:

    0x0008391C 0x00083E00 0x0001EDA4 0x00090E60 0x0009426C

    Proceeding back via exception chain:

    Exception state (sv=0x330F5500)

    PC=0x006E2BF4; MSR=0x00009030; DAR=0x00000010; DSISR=0x40000000; LR=0x006E2BE8; R1=0x1720BC00; XCP=0x0000000C (0x300 - Data access)

    Backtrace:

    0x006E2BE8 0x006E25E8 0x006E1978 0x000C9508 0x00244A94 0x00094400 0x01BDE200

    Kernel loadable modules in backtrace (with dependencies):

    com.Symantec.kext.SymEvent(1.0.2)@0x6df000

    dependency: com.Symantec.kext.SymOSXKernelUtilities(1.0.3)@0x6 dc000

    Exception state (sv=0x25BD3780)

    PC=0x9002E08C; MSR=0x0000F030; DAR=0x2659B000; DSISR=0x42000000; LR=0x0001FDB4; R1=0xBFFFF300; XCP=0x00000030 (0xC00 - System call)



    Kernel version:

    Darwin Kernel Version 7.4.0:

    Wed May 12 16:58:24 PDT 2004; root:xnu/xnu-517.7.7.obj~7/RELEASE_PPC







    *********



    Fri Jun 11 23:50:22 2004









    Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x0000000000000010 PC=0x00000000006E2BF4

    Latest crash info for cpu 0:

    Exception state (sv=0x2559B780)

    PC=0x006E2BF4; MSR=0x00009030; DAR=0x00000010; DSISR=0x40000000; LR=0x006E2BE8; R1=0x172E3C00; XCP=0x0000000C (0x300 - Data access)

    Backtrace:

    0x006E2BE8 0x006E25E8 0x006E1978 0x000C9508 0x00244A94 0x00094400 0x006B0065

    Kernel loadable modules in backtrace (with dependencies):

    com.Symantec.kext.SymEvent(1.0.2)@0x6df000

    dependency: com.Symantec.kext.SymOSXKernelUtilities(1.0.3)@0x6 dc000

    com.apple.ATIRadeon(3.1.8)@0x698000

    dependency: com.apple.iokit.IOPCIFamily(1.4)@0x4c2000

    dependency: com.apple.iokit.IOGraphicsFamily(1.3.2)@0x5e7000

    dependency: com.apple.iokit.IONDRVSupport(1.3.2)@0x606000

    Proceeding back via exception chain:

    Exception state (sv=0x2559B780)

    previously dumped as "Latest" state. skipping...

    Exception state (sv=0x255A2780)

    PC=0x9002E08C; MSR=0x0000F030; DAR=0x01804000; DSISR=0x42000000; LR=0x0001FDB4; R1=0xBFFFF300; XCP=0x00000030 (0xC00 - System call)



    Kernel version:

    Darwin Kernel Version 7.4.0:

    Wed May 12 16:58:24 PDT 2004; root:xnu/xnu-517.7.7.obj~7/RELEASE_PPC





    panic(cpu 0): 0x300 - Data access

    Latest stack backtrace for cpu 0:

    Backtrace:

    0x0008391C 0x00083E00 0x0001EDA4 0x00090E60 0x0009426C

    Proceeding back via exception chain:

    Exception state (sv=0x2559B780)

    PC=0x006E2BF4; MSR=0x00009030; DAR=0x00000010; DSISR=0x40000000; LR=0x006E2BE8; R1=0x172E3C00; XCP=0x0000000C (0x300 - Data access)

    Backtrace:

    0x006E2BE8 0x006E25E8 0x006E1978 0x000C9508 0x00244A94 0x00094400 0x006B0065

    Kernel loadable modules in backtrace (with dependencies):

    com.Symantec.kext.SymEvent(1.0.2)@0x6df000

    dependency: com.Symantec.kext.SymOSXKernelUtilities(1.0.3)@0x6 dc000

    com.apple.ATIRadeon(3.1.8)@0x698000

    dependency: com.apple.iokit.IOPCIFamily(1.4)@0x4c2000

    dependency: com.apple.iokit.IOGraphicsFamily(1.3.2)@0x5e7000

    dependency: com.apple.iokit.IONDRVSupport(1.3.2)@0x606000

    Exception state (sv=0x255A2780)

    PC=0x9002E08C; MSR=0x0000F030; DAR=0x01804000; DSISR=0x42000000; LR=0x0001FDB4; R1=0xBFFFF300; XCP=0x00000

    *********



    Sat Jun 12 09:56:09 2004









    Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x0000000000000010 PC=0x00000000006E2BF4

    Latest crash info for cpu 0:

    Exception state (sv=0x3330E280)

    PC=0x006E2BF4; MSR=0x00009030; DAR=0x00000010; DSISR=0x40000000; LR=0x006E2BE8; R1=0x172D3C00; XCP=0x0000000C (0x300 - Data access)

    Backtrace:

    0x006E2BE8 0x006E25E8 0x006E1978 0x000C9508 0x00244A94 0x00094400 0x00000000

    Kernel loadable modules in backtrace (with dependencies):

    com.Symantec.kext.SymEvent(1.0.2)@0x6df000

    dependency: com.Symantec.kext.SymOSXKernelUtilities(1.0.3)@0x6 dc000

    Proceeding back via exception chain:

    Exception state (sv=0x3330E280)

    previously dumped as "Latest" state. skipping...

    Exception state (sv=0x2524FC80)

    PC=0x9002E08C; MSR=0x0000F030; DAR=0x01804000; DSISR=0x42000000; LR=0x0001FDB4; R1=0xBFFFF300; XCP=0x00000030 (0xC00 - System call)



    Kernel version:

    Darwin Kernel Version 7.4.0:

    Wed May 12 16:58:24 PDT 2004; root:xnu/xnu-517.7.7.obj~7/RELEASE_PPC





    panic(cpu 0): 0x300 - Data access

    Latest stack backtrace for cpu 0:

    Backtrace:

    0x0008391C 0x00083E00 0x0001EDA4 0x00090E60 0x0009426C

    Proceeding back via exception chain:

    Exception state (sv=0x3330E280)

    PC=0x006E2BF4; MSR=0x00009030; DAR=0x00000010; DSISR=0x40000000; LR=0x006E2BE8; R1=0x172D3C00; XCP=0x0000000C (0x300 - Data access)

    Backtrace:

    0x006E2BE8 0x006E25E8 0x006E1978 0x000C9508 0x00244A94 0x00094400 0x00000000

    Kernel loadable modules in backtrace (with dependencies):

    com.Symantec.kext.SymEvent(1.0.2)@0x6df000

    dependency: com.Symantec.kext.SymOSXKernelUtilities(1.0.3)@0x6 dc000

    Exception state (sv=0x2524FC80)

    PC=0x9002E08C; MSR=0x0000F030; DAR=0x01804000; DSISR=0x42000000; LR=0x0001FDB4; R1=0xBFFFF300; XCP=0x00000030 (0xC00 - System call)



    Kernel version:

    Darwin Kernel Version 7.4.0:

    Wed May 12 16:58:24 PDT 2004; root:xnu/xnu-517.7.7.obj~7/RELEASE_PPC







    *********



    Wed Jun 23 17:53:18 2004









    Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x0000000000000004 PC=0x00000000000C1B14

    Latest crash info for cpu 0:

    Exception state (sv=0x2542FC80)

    PC=0x000C1B14; MSR=0x00009030; DAR=0x00000004; DSISR=0x40000000; LR=0x000C1AE0; R1=0x17353BA0; XCP=0x0000000C (0x300 - Data access)

    Backtrace:

    0x000C1AD8 0x006E2BE8 0x006E25E8 0x006E1978 0x000C9508 0x00244A94 0x00094400 0x0009003C

    Kernel loadable modules in backtrace (with dependencies):

    com.Symantec.kext.SymEvent(1.0.2)@0x6df000

    dependency: com.Symantec.kext.SymOSXKernelUtilities(1.0.3)@0x6 dc000

    Proceeding back via exception chain:

    Exception state (sv=0x2542FC80)

    previously dumped as "Latest" state. skipping...

    Exception state (sv=0x2542FA00)

    PC=0x9002E08C; MSR=0x0000F030; DAR=0xA000CF24; DSISR=0x40000000; LR=0x00018F88; R1=0xBFFFFC20; XCP=0x00000030 (0xC00 - System call)



    Kernel version:

    Darwin Kernel Version 7.4.0:

    Wed May 12 16:58:24 PDT 2004; root:xnu/xnu-517.7.7.obj~7/RELEASE_PPC





    panic(cpu 0): 0x300 - Data access

    Latest stack backtrace for cpu 0:

    Backtrace:

    0x0008391C 0x00083E00 0x0001EDA4 0x00090E60 0x0009426C

    Proceeding back via exception chain:

    Exception state (sv=0x2542FC80)

    PC=0x000C1B14; MSR=0x00009030; DAR=0x00000004; DSISR=0x40000000; LR=0x000C1AE0; R1=0x17353BA0; XCP=0x0000000C (0x300 - Data access)

    Backtrace:

    0x000C1AD8 0x006E2BE8 0x006E25E8 0x006E1978 0x000C9508 0x00244A94 0x00094400 0x0009003C

    Kernel loadable modules in backtrace (with dependencies):

    com.Symantec.kext.SymEvent(1.0.2)@0x6df000

    dependency: com.Symantec.kext.SymOSXKernelUtilities(1.0.3)@0x6 dc000

    Exception state (sv=0x2542FA00)

    PC=0x9002E08C; MSR=0x0000F030; DAR=0xA000CF24; DSISR=0x40000000; LR=0x00018F88; R1=0xBFFFFC20; XCP=0x00000030 (0xC00 - System call)



    Kernel version:

    Darwin Kernel Version 7.4.0:

    Wed May 12 16:58:24 PDT 2004; root:xnu/xnu-517.7.7.obj~7/RELEASE_PPC





    *********



    Fri Jun 25 23:51:30 2004









    Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x0000000000000010 PC=0x00000000006E2BF4

    Latest crash info for cpu 0:

    Exception state (sv=0x33BFAC80)

    PC=0x006E2BF4; MSR=0x00009030; DAR=0x00000010; DSISR=0x40000000; LR=0x006E2BE8; R1=0x17393C00; XCP=0x0000000C (0x300 - Data access)

    Backtrace:

    0x006E2BE8 0x006E25E8 0x006E1978 0x000C9508 0x00244A94 0x00094400 0x000A0009

    Kernel loadable modules in backtrace (with dependencies):

    com.Symantec.kext.SymEvent(1.0.2)@0x6df000

    dependency: com.Symantec.kext.SymOSXKernelUtilities(1.0.3)@0x6 dc000

    Proceeding back via exception chain:

    Exception state (sv=0x33BFAC80)

    previously dumped as "Latest" state. skipping...

    Exception state (sv=0x33A90C80)

    PC=0x9002E08C; MSR=0x0000F030; DAR=0x21403008; DSISR=0x40000000; LR=0x0001FDB4; R1=0xBFFFF300; XCP=0x00000030 (0xC00 - System call)



    Kernel version:

    Darwin Kernel Version 7.4.0:

    Wed May 12 16:58:24 PDT 2004; root:xnu/xnu-517.7.7.obj~7/RELEASE_PPC





    panic(cpu 0): 0x300 - Data access

    Latest stack backtrace for cpu 0:

    Backtrace:

    0x0008391C 0x00083E00 0x0001EDA4 0x00090E60 0x0009426C

    Proceeding back via exception chain:

    Exception state (sv=0x33BFAC80)

    PC=0x006E2BF4; MSR=0x00009030; DAR=0x00000010; DSISR=0x40000000; LR=0x006E2BE8; R1=0x17393C00; XCP=0x0000000C (0x300 - Data access)

    Backtrace:

    0x006E2BE8 0x006E25E8 0x006E1978 0x000C9508 0x00244A94 0x00094400 0x000A0009

    Kernel loadable modules in backtrace (with dependencies):

    com.Symantec.kext.SymEvent(1.0.2)@0x6df000

    dependency: com.Symantec.kext.SymOSXKernelUtilities(1.0.3)@0x6 dc000

    Exception state (sv=0x33A90C80)

    PC=0x9002E08C; MSR=0x0000F030; DAR=0x21403008; DSISR=0x40000000; LR=0x0001FDB4; R1=0xBFFFF300; XCP=0x00000030 (0xC00 - System call)



    Kernel version:

    Darwin Kernel Version 7.4.0:

    Wed May 12 16:58:24 PDT 2004; root:xnu/xnu-517.7.7.obj~7/RELEASE_PPC







    *********



    Sun Jun 27 07:19:50 2004









    Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x0000000000000010 PC=0x00000000006E2BF4

    Latest crash info for cpu 0:

    Exception state (sv=0x33373500)

    PC=0x006E2BF4; MSR=0x00009030; DAR=0x00000010; DSISR=0x40000000; LR=0x006E2BE8; R1=0x1738BC00; XCP=0x0000000C (0x300 - Data access)

    Backtrace:

    0x006E2BE8 0x006E25E8 0x006E1978 0x000C9508 0x00244A94 0x00094400 0x0067003E

    Kernel loadable modules in backtrace (with dependencies):

    com.Symantec.kext.SymEvent(1.0.2)@0x6df000

    dependency: com.Symantec.kext.SymOSXKernelUtilities(1.0.3)@0x6 dc000

    com.apple.driver.AppleFWOHCI(2.2.3)@0x666000

    dependency: com.apple.iokit.IOPCIFamily(1.4)@0x4c2000

    dependency: com.apple.iokit.IOFireWireFamily(1.8.3)@0x545000

    Proceeding back via exception chain:

    Exception state (sv=0x33373500)

    previously dumped as "Latest" state. skipping...

    Exception state (sv=0x33525A00)

    PC=0x9002E08C; MSR=0x0000F030; DAR=0x21403008; DSISR=0x40000000; LR=0x0001FDB4; R1=0xBFFFF300; XCP=0x00000030 (0xC00 - System call)



    Kernel version:

    Darwin Kernel Version 7.4.0:

    Wed May 12 16:58:24 PDT 2004; root:xnu/xnu-517.7.7.obj~7/RELEASE_PPC





    panic(cpu 0): 0x300 - Data access

    Latest stack backtrace for cpu 0:

    Backtrace:

    0x0008391C 0x00083E00 0x0001EDA4 0x00090E60 0x0009426C

    Proceeding back via exception chain:

    Exception state (sv=0x33373500)

    PC=0x006E2BF4; MSR=0x00009030; DAR=0x00000010; DSISR=0x40000000; LR=0x006E2BE8; R1=0x1738BC00; XCP=0x0000000C (0x300 - Data access)

    Backtrace:

    0x006E2BE8 0x006E25E8 0x006E1978 0x000C9508 0x00244A94 0x00094400 0x0067003E

    Kernel loadable modules in backtrace (with dependencies):

    com.Symantec.kext.SymEvent(1.0.2)@0x6df000

    dependency: com.Symantec.kext.SymOSXKernelUtilities(1.0.3)@0x6 dc000

    com.apple.driver.AppleFWOHCI(2.2.3)@0x666000

    dependency: com.apple.iokit.IOPCIFamily(1.4)@0x4c2000

    dependency: com.apple.iokit.IOFireWireFamily(1.8.3)@0x545000

    Exception state (sv=0x33525A00)

    PC=0x9002E08C; MSR=0x0000F030; DAR=0x21403008; DSISR=0x40000000; LR=0x0001FDB4; R1=0xBFFFF300; XCP=0x00000030 (0xC00 - System call)



    Kernel version:

    Darwin Kernel Version 7.4.0:

    Wed May 12 16:58:24 PDT 2004; root:xnu/xnu-517.7.0

    *********









  • Reply 4 of 5
    formatc2formatc2 Posts: 176member
    Thanks for your help finding this kernel panic.log. I have located others with the same problem.



    Google Search for Symantec.kext.SymOSXKernelUtilities



    Any thoughts?
  • Reply 5 of 5
    mr beardsleymr beardsley Posts: 365member
    Yes, I agree that symantec is the culprit. I would get rid of it.
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