Problem with Brand New iMac G5

eaieai
Posted:
in Genius Bar edited January 2014
I've just got a brand new 20" iMac G5 and it won't start up:



I turn it on and it gets to the apple screen. After about 5 seconds - with the little thing going round, the screen goes darker and the message in like 5 languages comes up saying "You must restart your computer, hold down the power button..." (or similar). Its done this about 20 times. I've powered it off at the socket too...



I tried booting from the DVD and that worked fine, it installed but then went to restart and its back at the same screen...



I've tried zapping the PRAM a few times too...



Help!



Many many thanks



Ed

Comments

  • Reply 1 of 3
    baranovichbaranovich Posts: 184member
    Sounds like its time for a call to Apple. If your iMac is brand new, it will still be under warranty and they should replace it without any trouble.
  • Reply 2 of 3
    auroraaurora Posts: 1,142member
    iMac G5 doesnt have a very good track record thats for sure.
  • Reply 3 of 3
    eaieai Posts: 417member
    Also, after a while the fan starts up and is _very_ loud...



    Anyway, chatted with someone from Apple support and they agree, send it back...



    Sad, but there we go
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