bluescreen of death on a mac?
...well, not quite.
My new mac mini arrived at work this morning. I eagerly set it up, turned it on, apple logo, spinning gear thing, then after 30 seconds, a plain bright blue screen and nothing else.
Been on the phone to Apple support for over half an hour, doing the usual thing, zapping the p-ram, going to the boot menu, trying to boot from the install CD. Ran FSCK, done reset-all (i think it was that, can't remember), ran the hardware test which showed nothing as faulty, still get the blank blue screen.
So the guy on the phone said he'd get someone to come and collect it and repair it. He then told me it could take about 2 weeks. I told him that was not going to happen, that they were going to send me a new one in the next few days, or I'm not going to pay the invoice for the one I've received. Now I'm waiting a call back from someone to confirm that.
Rah.
Anyone else ever got anything like this?
My new mac mini arrived at work this morning. I eagerly set it up, turned it on, apple logo, spinning gear thing, then after 30 seconds, a plain bright blue screen and nothing else.
Been on the phone to Apple support for over half an hour, doing the usual thing, zapping the p-ram, going to the boot menu, trying to boot from the install CD. Ran FSCK, done reset-all (i think it was that, can't remember), ran the hardware test which showed nothing as faulty, still get the blank blue screen.
So the guy on the phone said he'd get someone to come and collect it and repair it. He then told me it could take about 2 weeks. I told him that was not going to happen, that they were going to send me a new one in the next few days, or I'm not going to pay the invoice for the one I've received. Now I'm waiting a call back from someone to confirm that.
Rah.
Anyone else ever got anything like this?
Comments
Then get on the phone/web and order a new one for overnight delivery. You'll get the new one tomorrow, and they can take thier time collecting the faulty one
Originally posted by KingOfSomewhereHot
Just tell them you're sending the inoperative machine back... not for repairs... you're just returning it. If it hasn't ever worked, then you don't want it repaired, you want it replaced.
Then get on the phone/web and order a new one for overnight delivery. You'll get the new one tomorrow, and they can take thier time collecting the faulty one
I'll be finding out tomorrow what's going to happen. They even tried to get me to take it to an Apple authorised service center! Erm.... no!
wait... is there a way to get a serial number without go to "about this mac" in the OS?
Originally posted by Ichiban_jay
Jot down the serial number on that imac. If they make you send it back before they send you another one you can use this number to make sure they aren't just repairing it and sending it back to you since a new imac should have a different serial number.
wait... is there a way to get a serial number without go to "about this mac" in the OS?
on desktops in on the side somewhere, on a iBook or Pbook under the keyboard, or you can always look on the box it came in
Victory is mine!
My threat not to pay the invoice worked - they're sending me another one out either today or monday.
I was all prepared for an argument too
Originally posted by Mike Fishcake
Aha!
Victory is mine!
My threat not to pay the invoice worked - they're sending me another one out either today or monday.
I was all prepared for an argument too
Kudos to you on the victory
Originally posted by MrSin
I'm thinking it is more of a Customer Satisfaction thing than the 'not paying the invoice thing?' At least that's what I'd like to think
Don't hold your breath...
I don't know if i'm getting too obsessed or what, but I keep jumping up every time I hear someone knock at the delivery door
(though it was the 1.42 when i ordered it)
Originally posted by KingOfSomewhereHot
Just tell them you're sending the inoperative machine back... not for repairs... you're just returning it. If it hasn't ever worked, then you don't want it repaired, you want it replaced.
Then get on the phone/web and order a new one for overnight delivery. You'll get the new one tomorrow, and they can take thier time collecting the faulty one
yeah, except the problem with that tactic is that, if apple decides to drag its heels on refunding the money, or your credit card does (or both), you're out an extra $500 until it gets resolved (and earning interest on that $500 the whole time).
yes, it should be fixed, credited, etc., but my time s also valuable, and i don't like having to chase down a long path of phone numbers, hold times, inaccurate information, and first-, second-and third-level tech support before i can actually talk to someone who can actually DO something.
can you tell i have been burned before?
Originally posted by rok
yeah, except the problem with that tactic is that, if apple decides to drag its heels on refunding the money, or your credit card does (or both), you're out an extra $500 until it gets resolved (and earning interest on that $500 the whole time).
yes, it should be fixed, credited, etc., but my time s also valuable, and i don't like having to chase down a long path of phone numbers, hold times, inaccurate information, and first-, second-and third-level tech support before i can actually talk to someone who can actually DO something.
can you tell i have been burned before?
That's the beauty of buying stuff on a corporate 30 day credit account
Anyway, it's all been arranged now anyway.
Still not here yet, but then again it is only 9:30. It was apparently shipped on Monday (from Ireland?) so I hope I receive it today, so I've got today and tomorrow to play with it. I'm off on Friday, and I want to get it set up securely so that people at work can't completely fu.... I mean won't configure it against my tastes
Heh - apple told me just to send the actual computer back and not the cables, but it looks like they've sent me an entire pack, so I've got a load of spare cables now!
Not set it up yet though - gonna go to the new Apple Store in Manchester in a few minutes. I'll let you all know what that's like (if of course it's amazingly different to anywhere else)
Lovely.
BTW, the Apple store was quite interesting - it's quite hard to visualise how big the 30" display is until you've seen it in real life. TBH it was a bit overwhelming - not sure I could work with it. Apart from the fact that it's stupidly expensive