Zune Customer Support: The house is on Fire

coco99coco99
Posted:
in General Discussion edited January 2014
Microsoft is having a hard time supporting the few Zune users they have...



They're main customer support is a blog!





Read here!

Comments

  • Reply 1 of 10
    irelandireland Posts: 17,798member
    "We have seen a lot of good and bad reviews from people and websites"

    Where did they see the good ones?
  • Reply 2 of 10
    jupiteronejupiterone Posts: 1,564member
    Quote:

    But Microsoft needs to act fast on this one. They need to show that ?Welcome to the Social? includes being taking care of and being supported.



    Yes, welcome, indeed.



    Quote:

    Actual MICROSOFT buyers are early adopters and they are used to a ?flaky? product.



    t,ftfy
  • Reply 3 of 10
    skatmanskatman Posts: 609member
    Quote:

    Actual MICROSOFT buyers are early adopters and they are used to a “flaky” product.



    Sounds just like Apple to me.
  • Reply 4 of 10
    coco99coco99 Posts: 5member
    Reminds some version of the iPod!
  • Reply 5 of 10
    aquamacaquamac Posts: 585member
    Zune is dying quicker then anyone thought.
  • Reply 6 of 10
    benroethigbenroethig Posts: 2,782member
    Quote:
    Originally Posted by coco99


    Microsoft is having a hard time supporting the few Zune users they have...



    They're main customer support is a blog!





    Read here!



    People seem to like the hardware that Toshiba built, but can't stand Microsoft's buggy software.
  • Reply 7 of 10
    lakingsfnlakingsfn Posts: 141member
    Quote:
    Originally Posted by skatman


    Sounds just like Apple to me.



    Huh? How do you figure??
  • Reply 8 of 10
    SpamSandwichSpamSandwich Posts: 33,407member
    Quote:
    Originally Posted by lakingsfn


    Huh? How do you figure??



    Heh. I'm sure everyone at one time or another has a nightmare customer service story. The upside is, there are fewer of those nightmares with Apple.
  • Reply 9 of 10
    soopadrivesoopadrive Posts: 182member
    No, Apple doesn't have any difficulty responding to customer inquiries, they just tell you what you don't want to hear.
  • Reply 10 of 10
    SpamSandwichSpamSandwich Posts: 33,407member
    ...or, they tell you what they want you to hear, and you believe it.
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