Scyl
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Ill-informed YouTuber bemoans Apple repair policies after breaking iMac Pro
Requardless of if Apple should repair it or not, or if LTT understands the repair process or not, or the reason for why it broke. I still feel this was a bad customer service experience. Apple should have explained the situation or something other than just “go find someone else to help you”. If this whole article is about how LTT don’t know anything, then I would say that Apple should have explained it. Maybe Apple is right, but I agree with LTT that that wasn’t a good experience.