Fatman

Maybe the title should read “Poor customer service is tarnishing the image of India” 

Deja Vu - A few years prior to the launch of Apple’s stores, I worked for Apple on a retail research project that analyzed the US retail channel (Circuit City, CompUSA, even department stores like Sears). The conclusion was if Apple cannot fully control the environment, they cannot create the customer experience they wanted. The store within a store concept helped but they needed more control - particularly Apple employed people to educate customers about their products and distinct advantages over the competition. Non-Apple owned and run stores did not work in the US and certainly will not work in India. The difference in this scenario is that the Indian government is keeping Apple from achieving the same goal. Like China, India is trying to limit the presence and power of foreign companies. Unfortunately for India, this is backfiring, since many of the best and brightest leave their country to live in more progressive countries like the US.

Any chance new ‘base’ iMacs? I need to replace my end of life model. The pro models have great specs but are too expensive. I’d like to see a new design $1,500 27ish” with 8th gen Intel price and 1TB SSD. But don’t think that will happen.

Long overdue. They don’t just need to be on par with Amazon and Google, they need to change the game completely. Hire the best and brightest and let them loose.

Apple does not sell any product at a loss or break even. Period. It’s even rare for their margins to be in the single digits.