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First comment here, but doing so because Tim also replied to me. I'm not going to reveal what was said but I told him that after I'd moved to the other side of the world from my family I got an iPad for my elderly parents, one of whom had Alzheimers and couldn't cope with tech anymore and the other who was terrified of tech.I setup the iPad to auto answer after however many rings so that I could Facetime them with them not having to worry about it. If they weren't there it was no big deal, and if they were in the middle of anything when I called it was simple for me to hang up.Basically the iPad, Facetime and those little features meant I could be in contact with my parents, right up until the very end. I thanked him for this because that to me was *priceless* and I cannot imagine not having had it.And he replied. It was unexpected - I had emailed just... needing to say thanks. So yeah, he definitely has form and I can say I 100% appreciated the reply I got.