robin huber

I made two appointments back-to-back for us. The results made it clear that the whole thing had been somewhat downgraded. First, it took 20 minutes for our demo person to become availabl (there were no other appointments showing for that day) with a couple of apologies. Second, he had a good deal of trouble getting things set up to work properly. Even after he did, it was clear that the tray bearer was overdue with the goods and our guy was treading water. By this time it was already into the time scheduled for my appointed that followed. I told the guy to forget about mine and just make sure my brother got the whole experience. I looked over the guy’s shoulder to see what my brother was experiencing. I was surprised to see that the fun part at the end—the videos—had been changed from a few longish clips to a lot of quick cuts featuring a lot of sports. The Alicia Keyes session that I found most engaging, was reduced to just another quick cut between basketball dunks. Nonetheless, my brother was blown away by the demo once it got going. Final note. The wonderful knob-adjusted head band is gone from the demo units, replaced by a cheesy Velcro band with top of head band. Not a great selling point—loses a lot of its lux feel. 

Our team member apologized to me and said that there were optional demos for those like me who have already done the original one. I asked about the short submarine film that Apple produced for AVP, and if they might ever use it as an AVP demo. He’d never heard of it. I’ll come back at a later date to check out alternate demos. Hoping for a bit of a price drop, or availability of refurb units in the future.