francoliu

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francoliu
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  • Rare reports of poor image quality on iPhone 7 Plus circulate, no root cause known

    francoliu said:
    First post for me, please be kind.  I've actually been complaining to my wife about this since the first day i got the 7 plus.  For me the images from the 2x camera are just plain bad - they literally look worse than the digital camera when the FIRST iPhone came out 9 years ago. Pixelated, lack of clarity, and light metering seems off too - I've taken shots side by side with my phone and my wife's iPhone 6 and there's no question the iPhone 6 quality is better in terms of clarity and light handling.

    I've got a genius bar appt tomorrow (made it last week, even before this article was posted) -- will be happy to bring this article to show them that I'm not making it up.
    Will you post here with an update?
    Well here's the update after going to my local Genius Bar:

    The good - the offered to exchange the phone for a new one -- they had none in stock so I'll have to wait a few days. No big deal.

    The bad - they basically blew me off. Even looking at the pictures (which like Burlimonster wrote in the previous post are awful) they were unimpressed.  They had me talk to their "expert photographer" Genius who actually said to me that, hey, "this is a phone camera" -- he has a 7+ and says he just uses it as a place marker for shots he goes back to shoot later with his "real" camera.  I cannot imagine Apple Marketing (or any Apple management for that matter) would be happy with that answer. 

    I showed them the article from AppleInsider and they said "we don't acknowledge articles from websites like that", and that "if there's a real problem, Apple Engineering will let us know." *eyeroll*

    I am a little worried that this is just what the 7+ camera is, and that the camera actually just stinks.  Will post an update once I get the new phone.
    johngrubb