liquidmark

robin huber said:

radarthekat said:

robin huber said:

StrangeDays said:

robin huber said:

racerhomie3 said:

Kuyangkoh said:

1STnTENDERBITS said:

racerhomie3 said:

mikethemartian said:

Maybe the case meets that spec when it is milled but gets deformed during the rest of the assembly process?

What are you even talking about. Return the thing if it appears bent to you.Why is this something you have to tell people.

Why are you repeatedly saying "just return it"?  I think everyone here knows to return it if it bent.  But you seem hell bent (intented) on trying to down play the issue.  People hold Apple to higher standards because Apple holds themselves to higher standards.  They're responses to this issue, thus far don't reflect a high standard.  It smacks of legalese.  
It's pretty obvious some of the bending is beyond 400 microns.  That's not explained by "tolerances".  The issue should be addressed properly so that people have confidence in the products they're buying.  "Return 'til you get a good one" isn't the solution.

RETURNED THE DARN BEND THINGY, now go somewhere ie Microsoft or Google thingy....be done w it...you cry baby

Your reaction is extreme too.All companies’ products can have issues. Do Ferraris have no issues just because they are ‘premium’.

Exactly, but the “issue” is how you deal with it. I wonder if Ferrari would tell a customer not satisfied with fit & finish that it’s not an “issue” for them. 

What customer has Apple told that to? Who was refused a right to return? Be specific. 

Okay, here’s what Macrumors posted of the letter from Apple to complaining customer: 
“Relative to the issue you referenced regarding the new iPad Pro, its unibody design meets or exceeds all of Apple's high quality standards of design and precision manufacturing. We've carefully engineered it and every part of the manufacturing process is precisely measured and controlled. 

Our current specification for iPad Pro flatness is up to 400 microns which is even tighter than previous generations. This 400 micron variance is less than half a millimeter (or the width of fewer than four sheets of paper at most) and this level of flatness won't change during normal use over the lifetime of the product. Note, these slight variations do not affect the function of the device in any way. 

Again, thanks for reaching out and I hope the above explanation addresses your concerns.”

Does that last part sound like an offer to return and replace? That’s as specific as I can get. 

You’ve argued the wrong point.  The other commentor asked you to be specific about someone Apple has refused an opportunity to return a defective product.  What you’ve shown is only that  Apple took the time to educate and inform a customer, reassuring him that the product he purchased is fit for use and won’t degrade from that status over its normal lifetime.    

How does that suggest Apple is refusing this customer a return of a defective product, when the product is not defective but is within its manufacturing tolerance and, while noticeably shows a curve, won’t be adversely affected by that curve, a curve that is within a tighter tolerance than any previous generation iPad’s tolerance?

Kinda sounds like a distinction without a difference to me. You’re right, the email does not definitively state that Apple will not take an iPad back (much less exchange it) for the stated issue, but a reasonable person might think that it implies that. If Apple were selling a curved screen à la Samsung, fine. But I think one should expect that an iPad laying flat on a table should not be able to spin. If 400 microns allows that to happen, it’s a problem. Hope someone with that issue will test its “lie-flat stability” so we’ll all know. 

OutdoorAppDeveloper said:

Is the iPad in the photo from the Verge bent more or less than 400 microns? That's the most important question. Also a subtle bend over the entire length of the iPad may not be noticeable while a sudden bend as in the photo would be a major issue as it is likely to get worse despite what Apple claims. What happens if the user tries to bend their iPad Pro back into shape and makes it worse? Who is liable for the repair then? This is a fiasco.

robin huber said:

StrangeDays said:

robin huber said:

racerhomie3 said:

Kuyangkoh said:

1STnTENDERBITS said:

racerhomie3 said:

mikethemartian said:

Maybe the case meets that spec when it is milled but gets deformed during the rest of the assembly process?

What are you even talking about. Return the thing if it appears bent to you.Why is this something you have to tell people.

Why are you repeatedly saying "just return it"?  I think everyone here knows to return it if it bent.  But you seem hell bent (intented) on trying to down play the issue.  People hold Apple to higher standards because Apple holds themselves to higher standards.  They're responses to this issue, thus far don't reflect a high standard.  It smacks of legalese.  
It's pretty obvious some of the bending is beyond 400 microns.  That's not explained by "tolerances".  The issue should be addressed properly so that people have confidence in the products they're buying.  "Return 'til you get a good one" isn't the solution.

RETURNED THE DARN BEND THINGY, now go somewhere ie Microsoft or Google thingy....be done w it...you cry baby

Your reaction is extreme too.All companies’ products can have issues. Do Ferraris have no issues just because they are ‘premium’.

Exactly, but the “issue” is how you deal with it. I wonder if Ferrari would tell a customer not satisfied with fit & finish that it’s not an “issue” for them. 

What customer has Apple told that to? Who was refused a right to return? Be specific. 

Okay, here’s what Macrumors posted of the letter from Apple to complaining customer: 
“Relative to the issue you referenced regarding the new iPad Pro, its unibody design meets or exceeds all of Apple's high quality standards of design and precision manufacturing. We've carefully engineered it and every part of the manufacturing process is precisely measured and controlled. 

Our current specification for iPad Pro flatness is up to 400 microns which is even tighter than previous generations. This 400 micron variance is less than half a millimeter (or the width of fewer than four sheets of paper at most) and this level of flatness won't change during normal use over the lifetime of the product. Note, these slight variations do not affect the function of the device in any way. 

Again, thanks for reaching out and I hope the above explanation addresses your concerns.”

Does that last part sound like an offer to return and replace? That’s as specific as I can get. 

1STnTENDERBITS said:

racerhomie3 said:

mikethemartian said:

Maybe the case meets that spec when it is milled but gets deformed during the rest of the assembly process?

What are you even talking about. Return the thing if it appears bent to you.Why is this something you have to tell people.

Why are you repeatedly saying "just return it"?  I think everyone here knows to return it if it bent.  But you seem hell bent (intented) on trying to down play the issue.  People hold Apple to higher standards because Apple holds themselves to higher standards.  They're responses to this issue, thus far don't reflect a high standard.  It smacks of legalese.  
It's pretty obvious some of the bending is beyond 400 microns.  That's not explained by "tolerances".  The issue should be addressed properly so that people have confidence in the products they're buying.  "Return 'til you get a good one" isn't the solution.

Kiasta said:

sunman42 said:

seanismorris said:

I see a cracked screen...

How is it possible all the parts listed are actually damaged?

Did it get hit by lightning?  It sounds like Apple didn’t have the parts or experience to make the repairs.

Is the damage Apple’s fault?  Obviously not.  But the Apple Store should be able to send it somewhere to get fixed, and not for $5000+.

This story is embarrassing for Apple...

Oh, puh-lease. They only people who should be embarrassed are the yutzes who didn't know how to take proper care in reassembling the machine, and went ahead and tried anyway. The recent court ruling voiding "Don't you dare remove this label or your warranty will be voided" labels did not cover bozos breaking their own hardware.

What exactly is your argument here? Did you even bother watching the video? They weren't even trying to get a warranty repair, they were trying to give Apply money to fix it and Apple refused. They already knew they were going to have to pay. The fact that Apple refused to even repair it and there's literally no other option other than buy a new one is the issue here.

boycott_apple2 said:

OH and SURPRISE SURPRISE THEY ENDED UP FIXING IT THEMSELVES